Let me point out from the beginning that my review is only for the Hotel and not for the Porto Santo destination. I went to this hotel in the first week of August. I knew this hotel since i was there 10 years ago, and back then i thought it was ok.
The best thing for me about this hotel is it´s location, not near the center but near enough to walk to without needing car, the quitness of the surroundings and beeing very close to the beach.
The bad things were several ones
For two days in a row i saw a cockroach walking buy as i was taking breakfast, one day i had to kill one and complained to the manager, i think this is not admissable for a 4 star hotel.
The breakfast buffet is also narrow in variety, the rooms are very old and need improvements. If you stay on the rooms that are not towards the front of the hotel, you will listen all day long, guys passing with supermarket carts loaded of beach towels wich is very nice mainly when you want your 2 year daughter to take a nap.
The pool was improved from last time, however it got even more dangerous from what it was, it is very beatifull however they left pointed marble edges, if someone bangs their head there....
There is no physicall separation between the children pool and the adults poll, and the steps from one to the other are very tall.
The bar near the beach has a perfect location however meals have not the quality for the price they charge and the service is very slow.
Main aspect is that this is a 4 star hotel on the expensive side, and does not provide you the quality for what you pay. My advise is if you want a 4 star hotel book it somewhere else.
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