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“Good and not so good.”

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Vila Baleira Porto Santo
Certificate of Excellence
GreenLeadersPlatinum level
cheam surrey
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good and not so good.”
Reviewed 17 September 2012

The hotels exterior resembles the apartments built by the russians in Cuba.Luckily the interior is a complete contrast,reception,bar and bedrooms are tastefully modern.Staff were efficient,friendly with a genuine desire to please.
Food.As has been said the breakfast is as varied to please all nations.Lunch and dinner seem to be more of a miss mash.The salad bar had no cold meats or fish. just salad with a dominating prescence of shredded carrot.The hot fish and meat dishes were ranging between not that bad or acceptable.Alas the hot vegetables (not that hot) were in the most part tinned.Puddings and ice cream no problem other than tinned fruit salad.As we all have different expectations regarding food my perceptions may be at variance with most.As we we were all inclusive and realising the menu would a week on week repeat we chose to eat out in the evening for the whole of our second week and would highly recommend the Quinta do Serrado restaurant.All in all a destination worth visiting for a laid back experiece although one visit is more than enough.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
1 Thank gluttonCheamSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

Let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff and Hotel amenities.

Regarding your commnents, We are working to improve our services and from the last reviews we believe that we are on the right track :)

That´s why your comments are very important for us. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Portsmouth
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 September 2012

booked Vilabaleira as a last minute break through Thompson for a weeks getaway from it all, and have to say if you want to get away from it all Porto Santo is the place, outstanding beach, consistantly warm around 27 but felt alot hotter at times and very relaxing, very little to do but some great restaurants if you want a change from the All Inclusive menu, which by the way was ok but a bit samey, You should take in the Jeep Safari covers most of the island in 3 hours with a coffee stop but the guides were fantastic (Martha and the team, i think) very passionate and knowledgeable about their island
Service within the hotel was terrible at times and seemed to be worse at Dinner, waiters would look at you then totally ignore you and serve other guests,seemed to happen quite a lot to other English guests There was a lot of confusion over the All Inclusive package and what you could have and what you couldnt, dont expect decent coffee (you have to pay for that) and god forbid if you asked for a second drink, or a large beer at dinner.
The pool bar was an experience during the day where all the staff seem to be suffering from depression it wasnt a happy place needless to say service wasnt a pleasure
however, service aside, the hotel was clean and pleasant with decent facilities and we will return to the island but not to this particular hotel

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

Regarding your comments, we believe from Reading the last reviews that we are on the right track :)

The All-Inclusive package have changed in quality, variety and period (from 11 a.m. to 11 p.m).

That´s why your comments are very important for us. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2012

We are curently registered here and this is our first time on the island and it is a truley laid back and relaxing holiday and we would definately return to the island, just not to this hotel. on the positive side the staff are helpful and friendly and the hotel is clean and on the whole very modern. on the down side the food is dreadful (I am generaly not a fussy eater) and one of the reasons for choosing this hotel was its well equiped gym, the machines are old and broken and most of the weights are missing, the running machines are a health risk, all of which was reoprted to reception on day one and as yet nothing has changed, watch this space.....

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SimonCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

Let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff and cleanliness.

Regarding your comments about the gym, everything is now Ok and we are worrking to improve every day our gastronomy. We believe that Reading the last reviews you can consider retunr to our hotel and see for yourself :)

That´s why your comments and from the other guests are very important for us, because we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 September 2012

We returned from the lovely island of Porto Santo on 27th August, we spent two great weeks at the Vilabaleria. The hotel is four star, well equipped, the staff (well most) are great, really friendly, especially the reception staff and the animation team, my son adored Andre in particular. The food at the hotel is good quality, but they could expand the variety and make the restaurant a little prettier, flowers etc. The pool and beach area are really lovely. I think if you are all inclusive/full board you should be able to eat lunch at the pool bar, that would be a good improvement, gives you a change of scenery. All in all a great hotel. However should add rose wine to the full board!

Port Santo itself is a great place to holiday, quiet, cheap to eat out. We were lucky enough to be there during a local festival, so the town was decorated with lovely flowers and lights, with local bands playing in the evening. The local restaurants were good quality and great value. We did the Thomson trip on the catamaran, well more a bus on water, but we did see dolphins. We also did the day trip to Madeira, another great experience, especially the wicker tobogans!

Beautiful place, I hope too much tourism doesn't spoil it, have recommended to lots of friends, would love to visit again in the next few years.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, food quality and entertainment.

Regarding your comments, we have already added the rosé wine and we are working to improve the decoration. We will open a new restaurante at the beach Clube in the end of June.

That´s why your comments are very important for us, because we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston upon Hull
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2012

Stayed hear between 20th/27th August 2012,Staff excellent especially girls on reception,room cleaned every day with fresh towels.usual sunbed shortage,but it was peak season.
Generally had a good holiday but a few items need attension.
Air conditioning in the rooms was fine ,but the airconditioning in the public areas was either not working or switched off,breakfast was fine and something for everyone was available.
Evening meal was a bit hit and miss as the hotel generally caters for Italians,we struggled to find something about 4 evenings out of seven.
Hotel is not 4 star but the staff were very helpfull.Porto Santo beautiful and worth a visit.
Don't bother with the evening entertainment as this was the worst we have ever come across.
It was like really bad Benny Hill ,and really not suitable for family's.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JaBeJame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, rooms and cleanliness.

Regarding your comments about the food and entertainment, I can assure you that we are having now good reviews about this two services.

That´s why your comments are very important for us,because we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rossendale, lancs
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 August 2012

Stunning beach, lovely hotel with great amenities. Food delicious, rooms well equipped. Spa gorgeous.We stayed all inclusive and although fine, a tiny bit disappointing that local drinks such as Madeira were not included, and it would be good to have snacks and icecream available during the day for kids. There were lots ofof different board basis and this sometimes confused staff.

The evening entertainment was suitably surreal, day facilities for kids excellent. The star of the show is the island itself. Have never been to a better beach across med,Atlantic, etc.

Had a great seafood meal at a beach restaurant half way to town. Called 'pe na. ...' something.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank asharah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, food quality, hotel amenities, the Thalasso Spa and ou wonderful beach.

Reagrding the all inclusive, I can now say that local drinks are included (Madeira Wine, "Poncha" and some regional liqueurs". The snacks service also have changed from 11 a.m. to 7 p.m..

That´s why your comments and from other guests are very important for us. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 5 Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 August 2012

i spent one week in august, nothing bad to say, spacious rooms and clean hotel. the beach is a dream, the sea in hot if it is sunny and calm, otherwise it is ocean (therefore freezing cold) the island is not for those people who want to became very tanned, the weather can be often cloudy and a bit chilly. about the hotel, it is not well connected with the center of the town, there is a bus but it stops only 4/5 times a day. taxis are a bit expensive, in any case it is possible to walk on the beach up to the "centre", it's a 4km walk.
the restaurant is not the best, good but sometimes food can be a bit tasteless (especially pasta). the hotel is an ugly building, but inside it's everything different.
importand to point out: the laws do not permit to hotels to have sundebeds or sunumbrellas on the beach, therefore if you wish them you have to pay for them, and bring them back in the evening. towels are given with a little caution and it is possible to change them every 2 days. i never needed sunbeds or sunumbrellas in the beach, it is very rare that you will find a full sunny day, and the temperature in august was almost always 26/28°C and windy, so very pleasant and not hot. do not miss a tour of the island, better with an organazied tour, this permits to go to places where you wouldn't go alone and to have a complete explanation of what you see. in general, this is a place to go before the boom of turism will ruin it, don't miss the chance to see the island now.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts abou the hotel and our wonderful beach!

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Baleira Porto Santo

Property: Vila Baleira Porto Santo
Address: Sitio do Cabeco da Ponta | Apartado 243, Porto Santo Island 9400-909, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Porto Santo Island
#3 Spa Hotel in Porto Santo Island
#3 Luxury Hotel in Porto Santo Island
#3 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Baleira Porto Santo 4*
Number of rooms: 312
Official Description (provided by the hotel):
Located about 4 km's from the center, the Hotel Vila Baleira Thalassa was originally built with the intention of attracting to the island who wanted to take advantage of the medicinal qualities of its sands and is the best equipped hotel in Porto Santo. The complex consists of 3 distinct areas: In the main building are the rooms, reception, main bar, restaurant, shops, conference rooms, kids club, games room, amphitheater and indoor swimming pool. Connected to the hotel by a tunnel is Baleira Talassa & Spa, a fully independent structure where all thalassotherapy and spa treatments as well as gym and Diving Centre Rheadive work. Also accessible through the tunnel is an outdoor leisure area with outdoor pool, children pool, outdoor children's room, children's playground, shooting, <>, volleyball and beach soccer, the Beach Club and the walkway beach access. The social areas of the hotel and the rooms are spacious and decorated with light colors and local materials. Open from April to October. ... more   less 
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Also Known As:
Vilabaleira Thalassa Porto Santo
Hotel Vilabaleira Thalassa

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