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“Great hotel, great holiday”

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Vila Baleira Resort Porto Santo
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 14 June 2013

This is a brilliant hotel, probably one of the cleanest we have been in for a long time. The staff are really friendly and helpful and also very child friendly. The food was excellent, well prepared, large variety to choose from and freshly cooked. The entertainment team were enthusiastic but didn't pester you to take part in anything! The greater part of the guests in the hotel are Italian and when we were there they were a friendly group and certainly didn't overwhelm the British contingent. The hotel provides a selection of pastas and sauces over and above the good range of food provided. Noticed a number of the British kids tucking into the pasta with enthusiasm! Bedrooms are large with easy chairs and table, beds moderately hard but not unbearable.

Room Tip: Ask reception for a hotel on the opposite side to the solar panels and plant room. Not noisy but the...
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  • Stayed: May 2013, travelled as a couple
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2  Thank delandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, cleanliness, food quality and entertainment.

Your comments armotivates us to continue working every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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158 - 164 of 2,146 reviews

Reviewed 29 May 2013

This is one of the best hotels I have ever stayed in. I could not fault it. Spotlessly clean, good food, very friendly helpful
staff great entertainment. Located right on the beautiful beach and within walking distance of the town. The island trip is
well worth booking. This is a very small unspoilt island and not much to do other than relax but that is just what I look for in a holiday and was not dissapointed. Fully intend to visit again.

Room Tip: Better views from the higher floors
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  • Stayed: May 2013, travelled with friends
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2  Thank warrior8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, food quality, cleanliness and entertainment.

Your comments motivates us to continue working every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

If you are looking for a relaxing holiday then this is the one for you, the staff are all very friendly and very helpful.
The entertainment crew are excellent and they interact with the children well, and the older folks who just want to relax, they will sit around and enjoy a good conversation and laugh and be sure to talk to Sara she is just great and a personality to match in fact they all do.
The food is good and if you just prefer plain food then the snack bar will do you a steak and chips.
The hotel rooms are kept very clean and the beds are made daily and fresh towels as well, the wife and I found the beds comfortable and if you need extra blankets they are in the wardrobe.
The best rooms are on the 7th and 8th floor and the views are beautiful looking out over the sea.
The pool is a salt water pool and a kids splash pool as well and plenty of loungers to use, but the beach is out of this world and a nice slow walk is just what the doctor ordered.
The hotel bar is very good and the service is always with a smile which goes along way in my book. The drink is always the local brands and the beer is very good as well.
I found that to have a massage was a little expensive so we decided not to have one, but the rest of the holiday helped us relax just as well.
The holiday on hole was well worth the money and would return to the island and the same hotel in a crack as we know that we would be well looked after.

  • Stayed: May 2013, travelled as a couple
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2  Thank Rickie007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, room, cleanliness food quality, pools and entertainment.

Your comments motivates us to continue trying to exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2013

Porto Santo lovely. The hotel was OK but not great.Very hard beds and the food was poor. 98% Italian guests. Lovely beach. Not much to do s only suitable for a quiet relaxing holiday.easy short transfer from airport, only down side for Brits is Thomson only fly from Gatwick.

  • Stayed: September 2012, travelled as a couple
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2  Thank cheralyn t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

Reagrding about your comments about the food, we think that we are now on the right track.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013

If you want somewhere clean, organized, a few steps from the sea, this is the place. I found a sea better than Sicily (and I am an Italian and I shouldn't say that). It's an emerald/blueish see, with a golden sand. Just amazing.
The hotel is a good hotel. There isn't much in the evening but a week is just well worth it.

  • Stayed: August 2012, travelled with friends
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3  Thank Marziatoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts here.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2013

This is the tallest building on the island, so you can always find your way back. Mind you, getting lost on an island this size would really take some doing.
The staff were very helpful and the service at the bar/restaurant very friendly.
The beach is stunning - over 5 miles long and virtually deserted.
Some travel companies will want to charge separately for a transfer - book a taxi, it'll probably be cheaper as the size of the island means the fare can never be huge anyway.

  • Stayed: June 2012, travelled as a couple
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8  Thank ChrisBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff and our wonderful beach!

Your comments are very important for us. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

The Vilabaleria was a wonderful hotel. Due to the size of our family, we needed two rooms. When we arrived, we found that our rooms had been smoked in despite their no smoking policy. The reception staff was absolutely wonderful and changed our rooms to ones that were not smoked in. Our view out of the balcony while changed was still nice to see.

Our rooms were comfortable. The beds were a little hard, but that was remedied when we put a fuzzy blanket under the sheet, no problem! We weren't there to spend time in the room, we were there for the beach!

The staff in the restaurant were very attentive. As they came to know us, they anticipated our needs and would have a table preset for us and quickly move to get our drinks. The cooks leaned to anticipate our needs as well, especially during breakfast. It was nice because with 4 boys, they managed to deplete things like the bacon and they would refill the buffet for us while we were there.

At the beginning of the week our children were the only ones there. So, we used the kids club a couple of times. Mariana was kind enough to lend us sand toys, because my kids 9 and 7 were happy enough to just be on the beach with the toys. We tried to watch a movie one of the days, but due to technical difficulties and another event that was scheduled, they could not get it worked out. THe kids had fun and we played table tennis instead.

Twice during our holiday we had the unfortunately happening of the wind blowing items of clothing off our balcony, the staff had our items immediately and was kind enough to offer to wash one of the items. I had also figured out that I had accidentally left my sunglasses in our first set of rooms, they again retrieved them so quickly! The amount of attention that the staff repeatedly gave us made us feel like the only guests at the hotel!

The gym was nice. My husband and I used it one day. There is plenty to do and a variety of machines and weights to use. It was clean and well taken care of, a member of the cleaning staff came in to check it over while were there. I did try the Yoga one morning. While the instructor was nice, I did wonder what kind of Yoga she was teaching (as an instructor myself). She did not speak English, so I did not ask her.

We stayed on Porto Santo for a week. We had a lovely vacation it is a beautiful island and so peaceful. Everyone that we met or talked to was just lovely. When we arrived, the island had been in drought for about 18 months, it happened that they received rain and strong winds while we were there. So, while it was not 100% beach weather, we managed to at least walk on the beach every day. It was hard to be upset, knowing that they needed the rain so much.

We took the jeep tour on one of the rainy mornings. Unfortunately we were not able to see the lava forms that we had been hoping to see. But we were still able to see a lot of other interesting things on the island. Our tour guide was really sweet and we giggled with him about his 'American' accent (being American ourselves). We also walked into the Vilabaleira and went to Christopher Columbus home/museum. It was a Euro to get in and the kids were free, thankfully because it was really more about Portugal's history of discovering new lands.

I am glad that we stayed at the Vilbeleira versus the other hotels. As we were leaving the island, we made a stop to pick up others at one of the leading hotels there, the staff seemed warm and friendly, but also all sorts of silly, having costumed animals and such see their guests off

All in all we had a very nice vacation. It is a very green energy island which is very refreshing. There is evidence all over the island in seeing the solar panels and wind turbines. Yay for Porto Santo! It also is very quaint with little commercialization. They have taken steps to keep it thank way.

  • Stayed: October 2012, travelled with family
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3  Thank FaboFinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, Gerente geral at Vila Baleira Resort Porto Santo, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff.

Your comments are very important for us. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Baleira Resort Porto Santo

Address: Sitio do Cabeco da Ponta | Apartado 243, Porto Santo Island 9401-909, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Porto Santo Island
#1 Green Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
Price Range: £52 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Baleira Resort Porto Santo 4*
Number of rooms: 312
Official Description (provided by the hotel):
Located about 4 km's from the center, the Hotel Vila Baleira Thalassa was originally built with the intention of attracting to the island who wanted to take advantage of the medicinal qualities of its sands and is the best equipped hotel in Porto Santo. The complex consists of 3 distinct areas: In the main building are the rooms, reception, main bar, restaurant, shops, conference rooms, kids club, games room, amphitheater and indoor swimming pool. Connected to the hotel by a tunnel is Baleira Talassa & Spa, a fully independent structure where all thalassotherapy and spa treatments as well as gym and Diving Centre Rheadive work. Also accessible through the tunnel is an outdoor leisure area with outdoor pool, children pool, outdoor children's room, children's playground, shooting, <>, volleyball and beach soccer, the Beach Club and the walkway beach access. The social areas of the hotel and the rooms are spacious and decorated with light colors and local materials. Open from April to October. ... more   less 
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Also Known As:
Vilabaleira Thalassa Porto Santo
Hotel Vilabaleira Thalassa

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