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“a trip to paradise”

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Vila Baleira Porto Santo
Certificate of Excellence
GreenLeadersPlatinum level
Beja, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“a trip to paradise”
Reviewed 29 July 2014

Going back is always wonderful because all I want to do is relax after a busy year at school. The staff was very professional but there were some issues like the spa where water was running and I witnessed a lady falling because noone took the time to fix the leak.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ana Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 6 September 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the hotel.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,805 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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Telford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 July 2014

A lovely peaceful hotel with large rooms unusual in europe we find. Helpful staff in hotel at all times. Poor towel dispensing arrangement give those pool guys some imput we felt! Beautiful beach area which is extra but sooo lovely we felt worth it. Food was good basic items well cooked and served simply all help yourself including drinks perfect for us. White wine would be nice in a carafe please just for us ladies. All together we enjoyed our holiday very much a beautiful island away from all the stresses of life.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 6 September 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the hotel.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Didcot, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

We stayed here for a week as a late booking, and were very pleased with everything (as looked at reviews before) Everything was good value for money and the Hotel was very clean, food good and service excellent. My only gripe was perhaps an outside eating/bar area would be good as the hotel as plenty of space for this and it would enhance the evening for those who want to relax under the stars.

Room Tip: A room on the west side is good as sun sets are great
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Dickyb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 27 August 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts with us.

I inform you that we have opened a new eating/ bar área at beach club with - Dunas Restaurant - Grill. This will be the firs of the new 2 eating áreas projected. We will have a new thematic restaurant in 2015.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

My wife and I have just had the most chilled and relaxing holiday, staying at this wonderful hotel in beautiful Porto Santo.The staff (especially the reception team) couldn't do enough to ensure we were made to feel welcome and have the best stay possible. We were late arriving at the hotel due to an earlier flight arriving behind time which caused congestion at the small airport. Dinner service at the hotel had already finished by the time we arrived at 22.05hrs however the reception team asked the kitchen to stay open for us and we were allowed to go to our room and freshen up first before dining. The room was on the 8th floor spacious and very clean with a good side view of the sea. It had a refrigerator useful for keeping our bottled water cool and a flatscreen tv with plenty of channels. The food in the restaurant was very nice, although we only used it for breakfast and dinner of which the menu varied daily. We used the excellent Beach club for our lunches and although not every menu item was included in the all inclusive section there was certainly plenty to choose from. Drinks were served in plastic glasses which was totally understandable as the club served the poolside area therefore proper glasses were not really an option. We were allowed one 1.5 litre bottle of water which we had to collect from the main bar after 21.00hrs, we had no problem with this as you could top up during the day at the restaurant or the Beach club. It was only a short walk out of the Hotel and onto the gorgeous beach (5 miles of it!) there was a beach bar which belonged to the Hotel although it was franchised out so wasn't included in the all inclusive package. Sadly we didn't get chance to try out the spa but we could have used it daily provided we booked it. All in all a fantastic time was had by us both and we will definitely return but this time we will make sure we book some circuits in the spa

Room Tip: Rooms on higher floors from floor 4 to 8 are best for a sea-view. I emailed the hotel before our hol...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank TonyC-G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 15 July 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts with us.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finedon, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2014

This was our second stay at the hotel and after last years great experience we were really looking forward to our second visit but oh we're we disappointed. There was no hot water in the main toilets or at the beach club toilets, ladies or gents. Our all inclusive deal was not what it seemed you had to pay for food in the beach club apart from a few snacks that were free, no bottled water available until after 9pm! No large bers availble at the beCh bar only small plastic cups. They have put a bar in the beach but you have to pay for drinks, sun loungers and sun brolleys. The entertainers were so loud you couldn't relax and certainly couldn't have a snooze as they woke you up asking if you wanted to join in the activities, I won't go on as it will seem I'm just a moaner but far from it,the food and service was good but even some of the staff did not like the restrictions placed on them by the Manager. It was a complete waste of £1600, we did complain to the reps at Thompson but they wouldn't move us without a charge so we put up with it

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
6 Thank 837moir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 11 July 2014
Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

We are a serious company with serious people trynig to do their best every day to give the best experience for our guests. We know also that we are not perfect, but always trying to have the feedback from guests to correct and improve our services.

But when you write here that your holidays where a "nightmare" I have to disagree and allow me to reply to your comments:

1 - Please inform me when you where in this hotel for the last time (You can send your personal information for my e-mail)

2- The problem of the hot water was only a isolated technical problem already solved. It would be a real problem if it was in the room....

3 - When you say that you have less offer than last year, probably you don´t remember your last experience of the All-Inclusive you hád here last time. At the moment we gave a Buffet service at lunch and Dinner with more variety than last years, and at the Beach CLub (Snacks) we have now more variety os salads, sandwiches, fruit, drinks, coffee and tea, icecreams and with a larger schedulle.

4 - We are in an Island and we are working very hard to achieve a Travelife Gold Award and already are a Gren Key Hotel. We are working to improve our sustainability and for the environment of the island. You probably don´t are aware that all garbage is tranported from this Island to madeira with a cost. The more we do less garbage, less costs the Island have and better for the environment. Our Blue Flag Beach is a natural resource. One of the best of the Island and we have all to protect it. One of the main problems in beaches is the plastic waste and the water is a huge worry for us in every aspects. That´s why we have free water 24h in the Hotel. From 07:30 a.m. to 00.00 you have water served by the glass in every bars in the hotel (Beach Bar, Beach Club, Restaurant and Bar Navegador). Only after 9 p.m. you can ask a bottle of water to take to your room. Also you have a 1,5 L of water on arrival. This way we minimize the buying of Plastic Bottles and more potential waist.

5 - About the large beers, we have plastic cups because we are at the Pool Area and for security reasons we can´t have glass nearby this áreas. Our Glasses are aprox. 30CL and in an All-Inclusive you can drink as much beers you want.

6 - The Beach is Public and it not part of the Hotel Property. It is a concession that needs to have 2 permanent lifeguards. The beach Bar gives supoort to the sun loungers and umbrellas. Since always ALL Sun Loungers and Umbrellas are extra charge in Porto Santo. This service is not published anywhere with the Hotel Facilities. And only was made this year.

7 - Regarding the entertainment, you can see for passed reviews of last years that we are working to avoid the loudness in Pool and beach Area. We have only 2 activities by the Pool (One in the Morning and one in the afternoon), exactly to avoid passed guest comments. This way we have entertainment for those who search for it and a relax environment also.

For what i´ve read from your comments, there are no comments about staff, service, food, room, cleanliness, thalasso Spa and that´s why I personally disagree of the "Nightmare" evaluation. OK if it wasn´t good enough for you, but is a strong word for those who work here every day.

Once again, your comments are very important for us, because they allow to help us to correct and improve our services. We work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 July 2014

I can't wait to go back and hope it's a soon return, but most of all I really enjoyed the animation team and all the activities they had for us. The food was also well prepared and we were always treated the best way possible!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 8 July 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts with us.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

We stayed there for 2 weeks in september 2011. Nice staff, meals are OK, rooms clean and even spacious. We moved to higher floor for better view. The best thing is that there are only a few hotels in nearby, so not many tourists are on the island. Almost whole island you can visit by feet ;)

Room Tip: under the roof ;)
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Micky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this review, 6 July 2014
Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially about the friendly and efficient staff.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Baleira Porto Santo

Property: Vila Baleira Porto Santo
Address: Sitio do Cabeco da Ponta | Apartado 243, Porto Santo Island 9400-909, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Porto Santo Island
#3 Spa Hotel in Porto Santo Island
#3 On the Beach Hotel in Porto Santo Island
#3 Luxury Hotel in Porto Santo Island
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Baleira Porto Santo 4*
Number of rooms: 312
Official Description (provided by the hotel):
Located about 4 km's from the center, the Hotel Vila Baleira Thalassa was originally built with the intention of attracting to the island who wanted to take advantage of the medicinal qualities of its sands and is the best equipped hotel in Porto Santo. The complex consists of 3 distinct areas: In the main building are the rooms, reception, main bar, restaurant, shops, conference rooms, kids club, games room, amphitheater and indoor swimming pool. Connected to the hotel by a tunnel is Baleira Talassa & Spa, a fully independent structure where all thalassotherapy and spa treatments as well as gym and Diving Centre Rheadive work. Also accessible through the tunnel is an outdoor leisure area with outdoor pool, children pool, outdoor children's room, children's playground, shooting, <>, volleyball and beach soccer, the Beach Club and the walkway beach access. The social areas of the hotel and the rooms are spacious and decorated with light colors and local materials. Open from April to October. ... more   less 
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Also Known As:
Vilabaleira Thalassa Porto Santo
Hotel Vilabaleira Thalassa

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