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“Old world charm & modern chic!”

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Pestana Palacio do Freixo
Ranked #4 of 106 Hotels in Porto
Certificate of Excellence
St. John, Virgin Islands
Level 6 Contributor
137 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Old world charm & modern chic!”
Reviewed 6 May 2013 via mobile

We wanted to stay outside of Porto as we were driving, so picked this & it was perfect. Beautiful old palace well preserved & right on the river. The rooms are in an old 19th factory bldg next door...sounds strange, but works beautifully! Pool, spa, very chic & trendy right beside the 17th century fountain & gardens. The restaurant & lounges are in the gorgeous old palace. Staff delightful. Great dinner recommendations, plenty of parking & easy to get a taxi into old Porto. This was a favorite....****

Stayed April 2013, travelled as a couple
Helpful?
2 Thank sstj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 8 May 2013
Dear guest,
Thank you very much for sharing your opinon about our hotel with others and also thank you very much for your comments about our services, faciliteis and staff.
Looking forward to the pleasure of welcoming you back soon!
Kind regards
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,755 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (243)
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Milan, Italy
Level 6 Contributor
182 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 2 May 2013

This place won't disappoint you. A fantastic five stars hotel in an historic location with a modern twist. Service is very good and staff very gentle and friendly. Rooms are modern and the outdoor area with the pool, very well designed and relaxing.
A place to go at least once! The only cons was the king bed with two mattresses, so if you're a couple you'll experience a king of canyon in the middle of the bed...

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlo_Milan_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 8 May 2013
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay and found our service and facilities very good.
Looking forward to welcoming you back to Any of our Pousadas.
Best regards
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton Hampshire, UK
Level 6 Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 May 2013

We stayed here for four nights. We were upgraded to river facing room on arrival and the room was lovely. Hotel has many levels accessed mainly by lift which my wife finds claustrophobic. Otherwise could not be better as far as facilities are concerned.
Restaurant is very expensive and claims a Michelin star? We found the food bland and unexciting.
Staff were very helpful indeed especially in the bar where light snacks are available at reasonable cost.
There are two pools, one indoor and the other out. We did not use the latter as poolside had a few too many pigeons drinking in the pool.

Room Tip: Ask for a riverside room
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wobbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 5 July 2013
Dear Guest,
Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to give feedback it’s the best award we can get.
Our main objective is to achieve all our guests’ satisfaction and we promise to focus on that! Kind regards
Carlos Santos
Unit Manager
Freixo Palace Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 April 2013

The hotel is about a 40 minute walk along the river from Porto centre but only a five minute taxi ride (costs around six euros). The staff in this hotel are by far the most helpful. Fabio in reception is great, he helped us arrange a trip to FC Porto amongst other trips. Would recommend this hotel to anyone who wants to relax, eat and drink well!!

Room Tip: Ask for a view of the river
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juicy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 8 May 2013
Dear guest,
Thank you very much for sharing your opinon about our hotel with others and also thank you very much for your comments about our services, faciliteis and staff.
Looking forward to the pleasure of welcoming you back soon!
Kind regards
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2013

This was a perfect place to stay. A little out of the way but for us it was perfect. Our room was beautiful. The staff had a taxi for us when we needed to get into town. After seeing all the sights all day and into the early evening we returned to the Pousada had a fantastic meal and then took a bottle of Port and went outside on to the deck over the water and sat and enjoyed the sunset.
We will definitely go back. The staff was wonderful and went out of there way to make our stay a place we will return to.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 8 May 2013
Dear Guest,
Thank you very much for submitting your review about your stay where you share your experience at the Pousada do Porto Freixo Palace Hotel. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation.
We look forward to welcome you again.
With kind regards,
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypool, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 April 2013

Can only echo everything said by previous reviewers. Building and grounds are stunning. The staff first class. The room (just a standard one) was very spacious and very comfortable. Thanks to the thick carpet in the rooms and corridors the noisiest thing heard the whole stay was rain against the window.
Breakfast catered for most tastes (all the ones I know at least) and was good quality and plentiful.
Despite the luxury all around the hotel bar area does not break the bank if you just want a snack and a few drinks.
As a bonus the free wifi vouchers also gained access in various places in town where provided by the same company although most restaurants are more than happy to provide wifi passwords.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MC_PetC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 13 April 2013
Dear Guest,
Thank you very much for submitting your review about your stay where you share your experience at the Pousada do Porto Freixo Palace Hotel. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation.
We look forward to welcome you again.
With kind regards
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
Level 5 Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 April 2013

This is a great hotel, just a little bit outside of downtown, and right on the water. We stayed in a suite, which was large, clean and comfortable. The staff was incredibly friendly and helpful. Our reservation included breakfast (I think that slightly more money(?)) - definitely worth. Sine the hotel is not in the heart of of porto we ate at the hotel. Breakfast is great. Dinner is good. A little pricey.

We also enjoyed the indoor pool and steam rooms. Both we empty and we had them to ourselves.

The only reason i might not stay here again, is the location. I might want something closer to downtown. But, I'm the hotel staff would gladly give you advice on using public transportation or call you a taxi. You just cant really walk.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, 13 April 2013
Dear Guest,
Thank you very much for your excellent comments in Tripadvisor. Your opinion is very important to the Pousada do Porto Freixo Palace Hotel and to other guests that consider a trip to Porto. We hope to have the opportunity to welcome you again in a near future.
Sunny regards from Porto.
Carlos Santos
Unit Manager
Freixo Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Palacio do Freixo

Property: Pestana Palacio do Freixo
Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#3 Spa Hotel in Porto
#4 Luxury Hotel in Porto
#4 Business Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Official Description (provided by the hotel):
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 
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Also Known As:
Palacio Do Freixo Hotel Porto

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