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“Incredible service, wonderful surroundings”

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Pestana Palacio do Freixo
Ranked #5 of 106 Hotels in Porto
Certificate of Excellence
New York City
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Incredible service, wonderful surroundings”
Reviewed 25 June 2014

I can not say enough wonderful things about our pre-stay and stay experience at the Pousada do Porto. The communication via e-mail with the Guest Services Manager, Paula Coutinho was concise, friendly and informative. The arrival process was smooth, welcoming and professional- one is greeted with a refreshing glass of rose porto! And the room was superb. Well designed, comfortable and we had a great view of the Duero from our balcony. The breakfast was gracious and the service superb. While the property is a 45 min. walk to the old port the Pousada offers transportation in the morning and the afternoon. Paula thank you and your co-workers for a wonderful experience. I tell everyone I meet about the dinner at O'Paprico.

Room Tip: Make sure you work with Paula Coutinho and the staff. They know Porto well and are very friendly and...
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Christopher000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review, 27 June 2014
Olá Christopher000,

Thank you so much for your kind words, it was a pleasure to meet you! Have you learned a little bit more of Portuguese?

As I mentioned when you were here, Paparico is also one of my favourites places...

I wish you all the best and until next time, hopefully soon!

Warm regards,
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Munich, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

We had an international three-days-conference in the ball room. The preparation and the service was perfect All conference members were accomodated in the hotel's nice and quiet rooms.
A delicious welcome dinner was served outside in the Italian garden - the first highlight of the stay. Although the food had to be carried about 30 meters, it stayed hot at the tables under a cloche and was served perfectly.
Lunch buffets were delicious and generous (5 starters, 2 quiches, soup, hot dish, 5 deserts).
Meals à la carte were delicious.
Breakfast with a lot of cut fresh fruit.

Room Tip: All rooms with -06 at the end have a sensational view, but all rooms are spacious and comfortable...
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  • Stayed June 2014, travelled on business
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank office628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review, 27 June 2014
Dear RosellaMunich,

Thank very much for the compliments!

We are thrilled that you enjoyed our Palace, especially our food. For sure our Chef will be very happy!

Have a great day and until next time!

Warm regards,
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tulsa
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 June 2014

Just recently stayed in Porto at this outstanding Posada. The main palace has been renovated and is outstanding. The rooms are located in an adjacent old plant that has been converted to rooms. Incredible how well done and pleasant it is. The first night we ate in a special room with candelabras --truly going back in time with great hospitality and opulence. View from main hotel and rooms are of the Douro River. Had lunch by the pool and truly enjoyed the views and service.
Great stay!!!

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank mcdentiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review, 27 June 2014
Dear Mcdentiste,

WOW! Thank you so much! We are really happy that you had an incredible experience in our Palace. I will share your compliments with our team.

Have a great day and until next time!

Warm regards,
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Hoegaarden, Belgium
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 June 2014

Breakfast : excellent with bubbles,
Room with riverview is nice and spacefull,
Bars: not expensive for a 5 stars hotel,
Nice pool with towels and many chairs,
Transfer to the city from the hotel (4 xday) and also by public transport (bus ZR) every 30 min , not in the evening,
All the Staffmembers are very kind and helpfull,
This hotel was an unforgetable stay for us.

Room Tip: Room with riverview.
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
281 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 21 June 2014

First of all, this hotel is situated just by the river Douro with incredible views.
The way this old palace was transformed in a top-class hotel deserves an architecture prize.
The interior of a former industrial plant sitting just next to the palace was completely redesigned and rebuilt to host the guests' rooms, spa, warm swimming pool and meeting rooms.
The palace itself hosts the classic salons, restaurant and event rooms.
The outside swimming pool is of the type in which the water level is the same as the surrounding terrace. Therefore, if you swim in this pool, you will not have any visual obstacle between yourself and Nature (the river and the trees). Magic !
The snack close to the swimlming pool is a good choice for lunch.
We had dinner in the hotel. Very good.
Breakfast is one of the very best I ever had in terms of variety, quality of the products and service as well.
Prices are more than reasonable for such a magnificent place.
If you intend to visit Porto (Oporto), leave ypour car at the palace and take the free shuttle to and back from town. Reception will inform you about the timetable of available shuttles.

Room Tip: Ask for one of the top-floors room. The view from there is even more astounding.
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank Carlos_R_888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

Just back from four nights. Stayed in a suite (room 418) which was gorgeous - tons of space. Note, your rooms are not in the palace but the building next door, which has a charm of itself. The breakfast area is sensational, as are all the public rooms. The temperature rocketed while we were there, so the pool area - they have one on the river and an indoor one - was fantastic. Only gripe I had was the distance from town - but they do lay on a free minibus for 10 and 11am to get you in, if you remember to book it. Porto is a great place for a long weekend, much better than Lisbon

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 June 2014

Such a lovely experience with great staff in every area that we tried.
The reception,bar,restaurant,pool side etc.
Food well cooked,understood and interesting with some delicious local items.
Wonderful public rooms,with well maintained rooms.
The staff gave wonderful advice and we will go back again.
We were made to feel very special.
Thank you

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank 834Beauchief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Palacio do Freixo

Property: Pestana Palacio do Freixo
Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#5 Luxury Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Official Description (provided by the hotel):
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 
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Also Known As:
Palacio Do Freixo Hotel Porto

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