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“Very nice hotel but a bit disapointed”

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InterContinental Porto - Palacio das Cardosas
Ranked #1 of 111 Hotels in Porto
Certificate of Excellence
Reviewed 9 May 2014

I chose this hotel for several reasons: centre location, recently built hotel that revitalized an important part of the city. Stayed there for two nights and the first impression you get from the hotel aren’t deceiving: fresh yet classic look, very well decorated, the staff is very pleasant and cordial, ready, willing and able to give good informations on what you need.
To be fair, the hotel is great and provides a great experience to its guests, however, there were two things that I didn’t appreciate:
The first was that they forgot to deliver the brunch that was ordered when I booked the room. They were prompt to apologise for their mistake and to correct it, however I got a feeling of poor organization that is not adequate for a 5* hotel;
The second thing was the fact that inside the room, at night, you can hear the noises that come from the street. My room was in the corner near Estação de S. Bento, and people who have a light sleep that could be an issue.
Apart from this, I that this hotel should be considered if staying in Porto.

Room Tip: If you are a light sleeper avoid corner rooms
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  • Stayed: May 2014, travelled as a couple
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1  Thank Pedro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 18 May 2014

Dear Mrs PsenaF,

Thank you for your comment on TripAdvisor regarding your recent stay at IC Porto.

We are very please to learn that your overall experience with us was a positive one. Nevertheless, we also take this opportunity to thank you for pointing out the less good of your stay. We learn with mistakes an rest assured that we will take all the measures to prevent them in the future.

We hope to welcome you again in our hotel in a near future.
Best regards

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886 - 892 of 2,103 reviews

Reviewed 7 May 2014

I have just stayed for a weekend, but it was enough to experience a wonderful time at Intercontinental. The hotel is in the heart of the city, extremely close from all the tasting bits and restaurants that Porto has to offer.

The staff was amazingly attentive, specially at "Astória". A Huge thank you to the lovely service we had. It really made the difference!

  • Stayed: April 2014, travelled with friends
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Thank Joumh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 18 May 2014

Dear Mr Joumh,
There is no enough words to thank you for the kind comment about your recent stay at the InterContinental Porto Palacio das Cardosas.

I’m delighted to hear our staff was up to your expectations, specially Astoria staff made your experience memorable.

I hope to welcome you in a near future for a longer stay.

Kind Regards,

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Reviewed 5 May 2014

First time in Porto and did not regret staying at this excellent property. The service was superb including the doormen, reception and the bar. When we arrived in the afternoon we were provided with a welcome drink and had a quick lunch at the snack bar which we enjoyed very much. We felt really welcome. Diego at the reception was especially good. We got a duplex room which had a good size but no view. if you want a view on the main city square, you will have to take a smaller room. Breakfast was just ok, nothing special; and noise on the square was heard during the night but may be because of the university graduation parties going at that time. parking costs 22 euros per day.

  • Stayed: May 2014, travelled with friends
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Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 13 June 2014

Dear Mr Michael G,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your stay in Porto city and for taking the time to review your experience.

We are delighted to hear that you had a memorable welcome to our Hotel and that our staff stood out, especially Diogo.

Once a year the Porto University makes a special Parade by the city center and at midnight they make a serenate, all the students and their families come to this traditional night. We hope our guests had a little In the Know from Porto tradition and join us in this special celebration. We also apologize for the inconvenient noise of this event.

All our Team is looking forward to welcome you back to continue discovering Porto city and it’s tradition like the coming 23rd June, São João the annual festive day of Porto.

Best regards,

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Reviewed 4 May 2014

ntercontinental Porto Portugal
After a long overnight flight we were greeted at 7am by a very pleasant and helpful receptionist who told us our soft, comfortable beds were ready for us! We expected to be walking the streets of Porto until the regular check-in time. Were we happy!
It continued to even get better from then on. The restaurant was great. Best breakfast all trip and dinner was special. The concierge team was outstanding directing and arranging activities for us. Rogério, one of the team,was so helpful and friendly. He even printed out our favorite Canadian newspaper for us, and helped us with our new GPS.
The location of the hotel is perfect on the main square in the old city.
We changed our reservation at the last minute from a less expensive hotel to the Intercontinental and were so happy we did.

Room Tip: We had a regular room and it was just fine.
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  • Stayed: April 2014, travelled as a couple
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1  Thank mutenjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 18 May 2014

Dear Mr/Mrs Mutenjack,

There is no enough words to thank you for the kind comment about your last minute stay at the InterContinental Porto Palacio das Cardosas.

I’m delighted to hear our staff made your stay memorable from check-in to departure time.

These kind of reviews helps our staff to deliver their very most every day when they come to work every day, so your kind words will be shared among our Team, thank you once again.

I hope you remain loyal to our Brand and have a chance to welcome you back.

Kind Regards,

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Reviewed 2 May 2014

We just stayed here for 4 nights. We were in an Executive Room with a lovely Juliet balcony that overlooked Praca da Liberdade. Great views. The room was gorgeous, huge with high ceilings, wood floors, elegant curtains and a super comfy bed! Very plush bathroom with separate shower and tub. Our rate included a hot breakfast at the hotel's Astoria restaurant which was very lavish and included freshly squeezed OJ. The service at the hotel was impeccable, in particular the concierges Vasco and Hugo who were really great giving advice on how to get to places, restaurant recommendations, etc. The location is also fantastic, bang in the town center and several cafes, restaurants, shops and ATM's all close by. We loved our stay here. Highly recommended!

Room Tip: Ask for an Executive Room on the third floor. Great views of the square and super quiet.
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  • Stayed: April 2014, travelled with family
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Thank BabyBearNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 18 May 2014

Dear Mr/Mrs BabyBearNewYork,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your visit to Porto city and for your kind words.
Am delighted to acknowledge you had such a memorable and comfortable experience in our Hotel and that the location allowed the visit to all highlights in a short walking distance.
Will pass your kind comment to Vasco and Hugo who will be delighted to read it.
We are all looking forward to welcome you back in a nearest future.

Once again thank you for the kind words and for taking the time to share them on Tripadvisor.

Kind Regards,

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Reviewed 30 April 2014

We spent 6 nights in one of the 2 story duplex suites. It was the best of all worlds. The hotel has two sides--one with the wonderful plaza views which can be noisy on the weekends, but were quite tame during the week; and the other side which was quiet for us all the time. The advantage of the duplex suites is that they have windows/doors on both sides so if you like fresh air at the cooler times of the year, you can pick which side/sides to open. We usually had both open for great ventilation, but if the plaza side was noisy, we closed it until later in the night. The plaza side also had a narrow shaded deck with an overhang, so that if it rained, one could still leave the doors open for great fresh air and in good weather offered shade. It wasn't a large space, but there were two chairs outside which I suspect in warmer weather, would be a nice place to sit and read. These rooms have great versatility. They had two full bathrooms as well--one on each floor-- which meant that my husband and I each had our own. The sitting room on the lower floor had a convertible sofa. There was excellent lighting on both floors for reading with many choices for which areas to light in a room. We sometimes used the air conditioning during the afternoons, and it was fully adequate and comfortable. Their was adequate storage to actually unpack the suitcases and store them out of the way under the stairs.

My husband used the fitness center every day. It has 3 treadmills, 1 elliptical, 1 upright and 1 recumbent bike, an exercise ball, mats, free weights, and a multi-machine which he used extensively and thought was top notch.

I won't repeat all the wonderful things other people have mentioned about the location and the quality of the staff-- their thoughtfulness, their excellent well thought out advice, and their genuine eagerness to provide full service--it is evident at every level.

We are returning to the hotel in three weeks time before we fly home. We would not be doing that unless we thought it was worth it. However, because we had such a wonderful time there, we are thinking of staying more than the night before our flight home.

I can't address the other rooms, but overall for a hotel, we can't recommend this hotel enough.

  • Stayed: April 2014, travelled as a couple
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Thank ontheroad4now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 23 May 2014

Dear Mr/Mrs ontheroad4now,

Thank you for choosing the InterContinental Porto Palacio das Cardosas hotel on your recent trip to Porto.
There are no words to describe how our Team feels reading your kind words and seeing their work recognized by making our guest’s stay a memorable experience in Porto city.
I am pleased that you enjoyed your Duplex Suite for it comfort and spacious.

I'm sure you will have more opportunities to stay here and enjoy further the comforts of the hotel.

Kind Regards,

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Reviewed 30 April 2014

This hotel is just so stunning and in prime location. It is right in the heart of Porto, situated at the bottom of Peace Liberdade square. If you manage to bag a front facing room, you will have impressive views of the statue and square.

You walk into marble floors and fresh orchids and are treated like royalty. The rooms are beautiful and chic and spacious. Don't worry about the noise of being central, the windows block out the traffic well.

The staff are so helpful and come across genuine and friendly.

A short 5-10 min walk south of the hotel will take you down to the river, where you can walk along the charming ribeira and walk across the bridge for stunning views. Both the train station and metro station are less than a 5 minute walk, as is the amazing Livraria Lello - an amazing book shops with a central spiral staircase - the stuff of fairy tales.

Absolutely no complaints.

Stayed: April 2014, travelled as a couple
Thank JayneHardwick72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Porto - Palacio das Cardosas

Address: Praca la Liberdade 25, Porto 4000-322, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Porto
#1 Romantic Hotel in Porto
#1 Business Hotel in Porto
#1 Spa Hotel in Porto
#2 Family Hotel in Porto
Price Range: £137 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Porto - Palacio das Cardosas 5*
Number of rooms: 105
Official Description (provided by the hotel):
HISTORICAL PALACE AT THE HEART OF THE CITY CENTRE. Located in the heart of the Historical Centre, classified as World Heritage by UNESCO, the InterContinental Porto - Palacio das Cardosas is the result of a careful renovation of a palace dated from the end of the 18th century. The Hotel is located in Oporto’s main city square, the Praça da Liberdade, within walking distance from all the major cultural highlights, trendy shops, bars and restaurants. The hotel comprises 105 spacious rooms and suites, the Astoria Restaurant, Cardosas Bar, meeting and banqueting rooms, as well as a Wellness Centre. ... more   less 
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Also Known As:
Intercontinental Porto Palacio Das Cardosas Hotel Porto

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