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“Nice hotel; but very crowded”
Review of Vila Gale Porto

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Vila Gale Porto
Ranked #43 of 104 Hotels in Porto
Faxe
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Nice hotel; but very crowded”
Reviewed 3 October 2013

The rooms are clean and sufficiently large. The bathroom is well equipped with shower and bathtub.
The restaurant is only serving a buffet dinner: but this is quite good and the choice of wine is fine.
Only problem is the capacity of the lifts. When we left, it took us 20 minutes to get from 7th. floor to the lobby with our luggage.
The distance to the city center is greater than ideal; but not excessive.

Room Tip: If you have to leave during the rush hours (8-9), try to get a room at one of the lower floors.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sussiogjacques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 14 November 2013
Dear guest,

Thank you for your detailed description of our Hotel and its services. We are glad that you have had an enjoyable stay at our Hotel.
It is true that our hotel can get quite busy when clients decided to quit all at once. This can happens only during certain periods.

Best regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2013 via mobile

Located nearby a metro station it was easy for us to walk around the city and the receptionists were all kind and helpfull indicating tours and giving directions. We got a room on a higher floor and the view was great!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NielMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 14 November 2013
Dear guest,

Thank you so much for your review. We are glad that you enjoyed your holiday with us and that the facilities and services were according to your expectations. We try hard!

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

We booked a triple room expecting maybe a slightly larger than average room but it ended up being a standard room with a cot setup. This lead to very cramped quarters for the 3 people staying in the room.

Beyond that it was fine. Didn't stand out in anyway though.

It's not too far from the main attractions of the city if you don't mind a little walk. You'll definitely want to walk too as there is nothing to do or eat near the hotel.

I'd only stay again if looking for a lower cost option, otherwise I'd pay a little extra to be in an area with more nearby the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 20 September 2013
Dear guest,

We regret that you were not satisfied with your stay in our Hotel because the room was not big enough. In fact, we dont have triple rooms and we dont sell as rooms for 3 adults. The best solution is a junior suit .

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 September 2013

We stayed for 2 nights at this hotel as part of an 8 day fly and drive holiday in Portugal. In many ways it was like the hotel from the same chain we stayed at in Coimbra. The room was nice (but no balcony) and bathroom was fine. The staff was very friendly and helpful. Location is pretty good for visiting Porto (if, like us, you don't mind a bit of a walk).
As some other reviewers have remarked they really try their best at this hotel and it is partly because of this effort that I chose for "very good" as an overall rating, rather than "good". Still there is still some way to go. I was a bit miffed, for example, at having to pay for the use of the indoor pool (admittedly with a fairly spectacular view from the 19th floor). Breakfast was good and we also ate dinner here once. Service was good, but the quality of the restaurant barely reached 4-star hotel level.
On the whole it was a positive experience. I don't know if there are better choices available in Porto.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jozef O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 20 September 2013
Dear guest,

Thank you for your detailed description of our Hotel and its services. We are glad that you have had an enjoyable stay at our Hotel. The indoor pool and the other facilities are outsourced; that's why clients should pay the entrance. Most of the clients says that the quality of this area is hight standard. 19th floor - top of the building...

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 August 2013

My wife and I stayed here for 3 nights back in June. We selected this hotel as a 4 star upgrade to our Portugal city hopping tour.
If we would have been blindfolded upon arrival, I would have given it a better rating.
The entrance to the hotel is a little laneway off a fairly busy road, which leads to a very run-down plaza area.
This view is not the most appealing thing to have in front of a 4 star hotel...there are dirt skylights on the ground that look into broken concrete one level down below.
We also counted a dozen dead birds scattered across the plaza area, who evidently can't tell the difference between the all green glass buildings and the sky.
Once inside, you'll see a very lovely lobby, bar and wifi / sitting area.
The staff were very polite, spoke english fluently and were quite helpful with directions and dining tips.
The rooms were nice, the beds a little on the firm side (very firm) though the view was somewhat lacking.
The breakfast buffet had a good variety of hot and cold foods, but they really need to find a better replacement for their sausages. (canned mini franks must be a European thing...they were served in each hotel we stayed)
The hotel is only a 15 minute walk over to Rua Santa Caterina, the beautiful shopping district the runs though Porto. it is a must see on any trip to Porto.
The hotel is located close to the Campo 24 Metro stop...it's less than a block away. You can then travel in any direction on a very clean, safe subway line.
Would we stay there again?...hmmm, yes.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 20 September 2013
Dear guest,

Thank you so much for your review. We are glad that you enjoyed your holiday with us and that the facilities and services were according to your expectations. We regret that you felt not confortable with the surroundings.

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2013 via mobile

This hotel obviously is trying very hard to give off a 4 star image. However it is really let down by the following, I will mention the things we didn't like.
1) we went to the hotel restaurant for dinner one night and although there were signs in the lift saying they offer a buffet, we were told they didn't offer buffet that night or the next and not for a while apparently. We still stayed and were disappointed with the dinner. My vegetable soup was luke warm and bland. We also ordered what the menu described as "bread basket with a selection of butters and olive oil" well our bread basket didn't come and when we asked about it, they brought us each one small dinner roll which was stale and a plate with about 5gm butter and 5gm olive oil. Very disappointing food.
2) I ordered a fruit salad thru room service, paid 5euro and arrived about two tablespoons of diced apples and oranges!
3) the hotel is a little far from the main attractions, probably too far to walk but you could catch metro.
4) room decor is dated, ie dated carpets and chair upholstery, also sheets are very dry and itchy!
The positives are
1) large modern bathrooms
2) breakfast buffet is quite good, has a lot of range, big contrast to their dinner service
3) reception staff are friendly especially the young boy who gave us restaurant suggestions nearby.
4) rooms are quiet
If they improve their dinner service and actually provide a decent fruit salad , then I think it would have made a difference to our stay!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mazmelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 20 September 2013
Dear guest,

We regret that you were not completly satisfied with your stay in our Hotel. We admit that, although we always try our best, there is certainly always room for improvement and during very busy periods, we might have less attention to details than usual and, apparently, this has been the situation. Our standard is quite different from situations that mentions.

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2013

The reception is pretty nice and with friendly staff. The bar also is four stars but the rest of the hotel is not four but just three stars in my opinion and believe me when I say I stayed in many hotels in many countries which lived up to the 4 or 5 stars. The room furniture is almost as old as the pictures at the reception from 50 and 60 movie stars. Our room was probably not used for some time as the water out of the shower tap was brown at first. Not something you would expect from a four star hotel.
The hotel management probably does not have enough income from bookings so they charge you 11 euro pp for using the swimming pool (inside as they don't have an outside pool). They charge you for internet 5 Euro in your room. At the reception it is free. They charge you 7,5 euro for the parking.
The hotel is not really in an area where you can find nice restaurants and bars. The metro is neartby but walking will take you 10 to 15 minutes to a more lively part of the city.
We booked and paid for three night but decided to leave after one as the description we received from the hotel from our booking agent did not even come close to our expectations.

Room Tip: Going on a business trip this is alright for a holiday I would book a hotel at the center of the cit...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Johan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Porto, responded to this review, 20 September 2013
Dear guest,

We regret that your stay was not as enjoyable as you, and we, would have expected it to be.
We thank you for your constructive feedback. Your comments will be analysed carefully and we assure you that, if necessary, we will take measures to improve some of the points mentioned by you,

Best Regards,

bernardo ribeiro de mesquita
gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Porto

Property: Vila Gale Porto
Address: Avenida de Fernao de Magalhaes 7, Porto 4300-190, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Porto
#9 Spa Hotel in Porto
#32 Luxury Hotel in Porto
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Gale Porto 4*
Number of rooms: 292
Official Description (provided by the hotel):
This modern hotel is situated in the heart of Oporto and close to one of its' main shopping district. The Hotel is 1.5 km away form the city centre (Praca da Republica) and only 50 m from the transportation network which can easily be reached on foot. Restaurants and bars can be found all around the Hotel area. The distance to the closest beach is 8km and the airport is 15 km from the hotel. Opened in 1999, the hotel offers a total of 292 rooms spread over 21 floors. Among the rooms we can find 20 superior rooms, 12 junior suites and 7 superior suites on the top floor. The Hotel offers a 24-hour reception desk, Free Wi-Fi in public areas, wheelchair access, exterior parking spaces for cars and buses, garage (for and additional fee), lifts and hotel safe. Among the common areas you will find a restaurant, two bars, a TV room and a games room. This hotel is perfect for business events due to its 13 event rooms with several disposition and multimedia options. There is also a laundry services and medical assistance. The comfortable rooms are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel has a Health Club, which can be accessed for an additional fee, equipped with an indoor swimming pool, Jacuzzi, Sauna, Steam room / Turkish bath, Gym and Spa where you may enjoy massages and treatments. Breakfast and Lunch can be select from a wide buffet. Lunch and dinner may alternatively be taken a la carte. ... more   less 
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Also Known As:
Vila Gale Hotel Porto

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