We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Like sleeping on the motorway on someone else's urine!!” 2 of 5 bubbles
Review of iStay Hotel Porto Centro

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
iStay Hotel Porto Centro
Ranked #59 of 205 Speciality Lodging in Porto
Glasgow, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Like sleeping on the motorway on someone else's urine!!”
2 of 5 bubbles Reviewed 27 July 2012

Myself And partner decided to stay at the easyhotel in Porto for our very first trip to Portugal as I have a particular interest in airlines we thought if I liked easyjet let's try their hotels. We arrived at the hotel a few minutes before the check-in (2:58 to be precise) and they said please wait the rooms aren't ready yet! Considering that you check out at 10am, am sorry it doesn't take long even for the crappest of cleaners to clean the room it's not exactley a large room it's a small panic cell with a phone.
But never the less we all (about 2 of us and 15 other folk) waited like cattle eagerly for the 120 seconds to pass!! As we finally checked in, a seen an A4 sheet of paper on the desk with a list of extras you have to pay for if you require them the obvious ones where there (Iron, Wifi,) then towels ...... I had to do a double take but yea you guessed it €1 for a towel, even though you don't get enough towels for the amount of guests staying there. We arrived at the room and wow it was small and quite warm so obvious thing to do (Open the windows) SURPRISE SURPRISE windows don't open!! (think to get the windows fully open you have to pay extra) even though you pay extra for the window room. We settled in and watched tv (most channels in German) yes you heard me not even Portugese but German!!! I dropped my card key under the bed so lifting the mattress i was greeted by A mountain of dust you would think we where staying at a monument and not a easyhotel, considering my partner has a severe allergy to dust it was to extreme importance to notify reception to get the cleaners come and clean it , The receptionist said it would be cleaned the next day, next day came and went and still no clean room. Went back to reception and they said we cleaned the room! Really??? Cause by the look of these photos we showed them it clearly shows that this wasn't done he said he would report it and get it done as soon as possible. The next day STILL NO CLEAN ROOM getting a bit angry of waiting 3 days to get the room clean ( they told us cause we where staying a week we get our room cleaned once for free and that it be half way through our stay) but spoke to a senior member of hotel staff who rude is putting it nicely said "I DECIDE IF YOUR ROOM GETS CLEANED OR NOT" then she came up with the excuse "As there where clothes ON the bed the cleaners couldn't clean your room " I wasnt asking for a 60 minute makeover we just wanted the bins emptied and UNDERNEATH the bed hoovered! FINALLY the next day the room was cleaned!! A whole 5 days after we asked for the dust to be cleaned ( even though this should have been done immediately considering my partners allergy)

I paid €5 euro for wifi to get back in touch with my family. But then told me I have to go to the -1 floor in the canteen to get access to it as you can't get access from the rooms. If the wifi was free fair enough can't argue with that. But to pay a fiver to sit in a canteen in the freezing cold is ridiculous and should be made accessible from the comfort of your own room.

And the air conditioning in the room is soooo noisy it fells like easyhotel is using one of their own easyjet plane
Engines to cool the place the noise was unbelievable and the temperature setting doesn't work!

And I know hotels in the city may be a tad bit more noisy , But the hotel is above a bus station every 5 minutes all you hear is BEEP BEEP!! so if you want a long lie set your alarm for 7AM!

But on the last night and I pulled the duvet back and the sheet and on this white sheet A MASSIVE URINE STAIN on the sheet!! Considering me or my partner dont have bed wetting problems this must have been from the guests before us and that the rooms haven't been cleaned ( which comes to no surprise)

Ok so air conditioning might be noisy and you have to pay for most things but lying on someone else's p*ss is the last straw.

Finally there's guest information leaflet they give you that says "We are like no other hotel to get the best price ALL WE ASK IS THAT YOU TO SACRAFICE A BIT OF
LUXURY"

It didnt say anything about sacrificing human rights !!

Best Bet: pay that extra £30 for a better hotel least you don't have to be scared to ask for more toilet paper or towels!!

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Craig_C2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

419 reviews from our community

Traveller rating
    68
    165
    131
    35
    20
See reviews for
49
237
13
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 24 July 2012

I arrived on the 19th of July 2012 and they asked me to wait with another ten guests in the smallest reception area as they couldnt check us in until 3pm, but ot was 2:58 pm (ridiculous). Once I got in to the room, I found out the amount of dust that was undermeath the bed, i repported it each day as I am allergic and nothing was done to the matter all I got was abouse from one of the staff. The bins were constanly full and had to keep using my bags in order to have a bin in the room, I then requested for the cleaning service and after 2 days they still hadnt done it. This hotels also claims to be cheap but after u add on all the extras ; towels changed, room cleaned, tv, check out at 12, it works out more expensive than most hotels, but with worse service. On the last day I was left without soap in my room to shower pr wash my hands. By the wat they also charge 5 euros to go online via wifi in the canteen (terrible).

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Ernenito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Porto hotels

Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 10 June 2012

The good thing about this hotel is the price. Being part of the easyjet company this hotel is a budget hotel and pretty cheap as well. Like the airplane any other necessity, like internet, soaps etc, come as extra charge - which are fair enough. The room is comfortable enough and the hotel itself is walking distance to main shopping street – around 5 mins walk to the church and cathedral and other main attractions.

HOWEVER... I have stayed in easy hotel in Budapest before (that one was a good stay), but it is nothing like this one. We came in at 4 pm (check in time is 3 pm) to be told that the room was not ready yet due to some cleaners problem. All good we said, so we just left our luggage in the reception and went to some attractions. Came back after dinner around 11 pm and then went to our room to find there are specks of BLOOD on the toilet seats. Which beg the question whether the room had actually been cleaned.. the staff hotel are friendly enough, however they are very unhelpful. When asked how to do we get to places, all they said, o go this bridge/road/corner and ask around there, the people around there will know. Eeerrrr...

Because of this, I will NOT recommend this hotel, look for other hotels in Porto – overall accommodation in Porto are quite cheap and one should be better than this one!

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Christie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 14 May 2012

Well located, near everything, clean, professional service.
The rooms in lower flower are noisy. You can ear the people passing and speaking in the street, even without speaking loud, feeling that you are sleeping in the street. Noisy street, lots of traffic and buses all the night, increasing earlier. This can be improved with another set of windows, I suppose.

Room Tip: The rooms in lower flower are noisy.
See more room tips
  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John the First S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 10 May 2012 via mobile

This room cost 24 euros per night. What I got was a totally functional room; double bed, hot power shower, air con and black out blinds.
The hotel was well located, ten mins wander from all the sights and the river front.
The room lacked character, but I guess that's to be expected for the price.
The thing that prevents me giving a 5 star rating is that there were extra fees for the tv and the wifi. I know this makes them optional, but part of me would prefer to pay a bit extra on the room and have them included.
I'd stay here again thou, a b

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GemTT33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 6 May 2012 via mobile

Great location, clean, comfortable bed - all for euro30! Simply a bargain

Stayed May 2012
Helpful?
2 Thank SohoSquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stellenbosch, South Africa
Level Contributor
85 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

hotel is 2 doors down from bus terminus, bus from Lisbon. young energetic people at reception working shifts, has vending machines fom coffee to water. lifts to rooms. clean, plain white linen, we had room on the street so of course it was noisey due to all the buses driving pass but that was understandable, the hop on bus is also 50mters either way, walkign distance to shops and restaurants, wants we got the lay we walked to the cathedralm down to the waterfront, value for money

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank yvettealbertse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Porto hotels
0.2 mi away
Ibis Porto Centro
Ibis Porto Centro
#32 of 103 in Porto
4.0 of 5 bubbles 1,700 reviews
0.4 mi away
Hotel Universal
Hotel Universal
#62 of 103 in Porto
3.5 of 5 bubbles 292 reviews
0.2 mi away
Quality Inn Porto
Quality Inn Porto
#48 of 103 in Porto
4.0 of 5 bubbles 900 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel do Norte
Hotel do Norte
#59 of 103 in Porto
3.5 of 5 bubbles 357 reviews
2.6 mi away
Star Inn Porto
Star Inn Porto
#46 of 103 in Porto
4.0 of 5 bubbles 752 reviews
1.4 mi away
Albergaria Residencia do Vice-Rei
Show Prices
Show Prices
Show Prices

Been to iStay Hotel Porto Centro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about iStay Hotel Porto Centro

Property: iStay Hotel Porto Centro
Address: Rua de Alexandre Herculano 296, Porto 4000-053, Portugal (Formerly easyHotel Porto)
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #59 of 205 Speciality Lodging in Porto
Price Range (Based on Average Rates): £
Hotel Class:2 star — iStay Hotel Porto Centro 2*
Number of rooms: 56
Official Description (provided by the hotel):
Set in the historical centre of Porto, iStay Hotel Porto Centro offers contemporary accommodation within 400 meters of the iconic Dom Luis Bridge. An entirely non-smoking property, the hotel offers 24-hour reception services. The air-conditioned rooms at iStay Hotel Porto Centro feature views of the UNESCO-listed city centre. Equipped with private bathrooms and flat-screen satellite TVs, rooms are spacious and functional. Popular nearby landmarks include the Palacio da Bolsa and The Sao Bento Railway Station, 300 metres away. The hotel is also a 10-minute walk to Guindais Funicular with links to Ribeira riverside quarter and Port Wine cellars. Guests can benefit from the central location and discover many traditional restaurants serving Portuguese food and famous port wines. Vending machines for drinks and snacks are situated in-house ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld, LoveHolidays, Hotels.com, Priceline and Booking.com so you can book your iStay Hotel Porto Centro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing