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“I'll never go there again!”

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Best Western Hotel Inca
Ranked #53 of 104 Hotels in Porto
Sintra, Portugal
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“I'll never go there again!”
Reviewed 6 September 2011

Went there in bussiness trip (to a symposium in Porto) and was shocked to see the quality of the hotel relating the rating... 4 stars?? Maybe 2 stars!!

The rooms are small and unconfortable, the breakfeast didn't had expresso coffee included and I had to pay an extra €1,20 for a LOUSY expresso.

To park the car is a nightmare.......

Didn't like and for sure will not go there again.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank bralmeidapt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
London, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2011

A warm welcome was received. Hotel and especially the rooms were very clean and well maintained. Hearty breakfast and an ideal location to explore Porto outside the city.

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank dcbeagle60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zagreb
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 August 2011

The only two good things are position of the hotel 8not far from the old town-center) and breakfast that is decent. Rooms are far from 4 stars hotel (2-3 stars would be realistic, for example there is even no hairdryer in most of them and furniture is at least 15-20 years old), they don't have a garage, so we parked on the guarded parking place in front. But the parking place is guarded only during the day, so our car was robbed during the night (police station is next to hotel, but this didn't help) :-(
We didn't have anything visible in the car, so someone must have seen that we left one suitcase and some things in the trunk of the car. If you are staying there park your car in the neares guarded garage.
At the end this is not the hotel I would recommend.

  • Stayed December 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank gradovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWInca, Public Relations Manager at Best Western Hotel Inca, responded to this review, 19 March 2012
We are sorry if your expectation for our 4 hotel was not fully fulfilled but we follow all the rules of a 4 star hotel. We believe that there is always room for improvement however we are also trying to maintain our good quality/price ratio.

We have a public park (paid) conveniently located in front of our hotel but the management of that park is not our responsibility, however we regret what happened.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Porto hotels

Toronto, ONT
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 19 July 2011

We stayed in this hotel in July 11. Property is located not too far from Trinidade metro station. Walk is about 7-8 min but it's not easy to find so if walking from metro print out the map direction. Hotel is more like a 3 star not 4. Furniture and bathroom fixtures were quite dated.. Breakfast was ok. Hotel is a generally good value for the location. Staff is helpful.

Other points that may be useful to travellers:
--airport transfer. Fare is 2 (1.50 + 0.50 for Andante card) (Z4 zone) from airport to Trinidade. Ticket can be bought from vending machine in the airport and must be validated on the platform. Tourism Porto office in the airport sells 1 or 3 day Andante Tour ticket (5 & 11). Good value if one needs to use transit later. Taxi is about 20.

--location Major sites in historical center are in walking distance (15-20 min). Santa Catarina street @ Bolhao metro is about 10 min. Port houses in Gaia - 20-25 min. Adjacent streets are narrow & deserted at night. We found decent restaurants near Hotel Infante Sagres (10 min walk). Ate once near the river; overpriced and not good.

--out of town trips. San Bento station is in walking distance We also Guimaraes & Braga; went on Transdev Arriva bus. Bus depot is not too far from hotel (10 min) off Rua Camoes. Trip Porto/Guimaraes/Braga/Porto was under 13 euros pp.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank hkto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 July 2011

We booked two rooms, for two nights at this property. We realized the 4 star rating was not realistic, and expected a 3 star. I researched the hotel on line, and did read about a bed bug incident. I work in the industry, and understand that this can happen anywhere. I also read the manager's comments and was satisfied. We stayed, and upon arrival found parking across the street. Porto is very old, and the cobble streets where hard to manuvre with wheeled luggage. Regardless, the reception was fine, the clerk was alright, and training two very timid, yet pleasant clerks.
We checked in, and found the hotel to be at the best a 2 star. The bathroom was very old, but it seemed cleaned. That evening we settled to bed, and I started to itch pretty quickly. My husband checked the beds, but couldn't see any thing. I should have called the front desk, but resigned to thinking I was allergic to the detergent. The next two days spots began to appear on my body, espcially my hands. They where like blisters and very hot and itchy. Classic bed bug case. I know this as I work in the industry. When I returned via London, I had to go to a medical clinic. I also emailed the hotel, but no response. I would have not posted here, but felt that this is a serious issue people should be aware off. If the hotel responded appropriately, I would have left it at that. However, nothing done.
Bed bugs where reported prior to my visit, and the hotel may have not sprayed and closed the room properly. Be aware when you are there. It has been two weeks, and they are still itchy, and have left scars. Not a great memory of Porto.
The city itself is good for two days...Glad we went, won't go back to this hotel.

Room Tip: Check your bed before you sleep in it!
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank ItravelTKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWInca, Public Relations Manager at Best Western Hotel Inca, responded to this review, 19 March 2012
We are very sorry for the inconvenience. The problem was solve for the first room and at the time we thought that was an isolated case because of our cleaning rules. Since your visit we proceed with a full disinfestation of the floor to prevent more problems.

We have the policy to respond to all mails, if there was no response we apologise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tenerife, Spain
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 29 June 2011

Good for the money we paid: big room for adults, instead of extra bed for child they gave us a key for extra room. It's clean, breakfast - good and ample. Though the district it is situated in is rather quirky in night. But so is almost entire Porto, though it's rather beautiful city. Ali in all hotel is good with attitude of 1970-ies.

Room Tip: higher floor rooms have a view of porto roofs
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  • Stayed February 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank eska09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 June 2011

Hotel is ok but not the star rating they claim,it's clean and in a quiet location,staff are very friendly and helpful,cooked part of breakfast is ok,the continental part is pretty good if you like that sort of thing,the safe is extra at €1.50 per day,you only get tea/coffee tray if you ask for it,there is no restaurante.The hotel is only 10 min. walk from Trindade Metro Station,but you have to get a Andante card from the machines at the stations and validate it every time you use the transport system.
Things we liked were the Ponte St.Luise Bridge,Sao Francisco church (great catacoomes and glass tile showing bones also 880 lb,s of gold in the alter,Clerigos clock tower only €2.50 it's a bit of a climb but worth it.Other things are the hop on hop off tour bus is great value,the tour tram is not worth the money,fenicula rail way is ony little but saves you a big hike use your Andante card on this,cable cars are a little expensive but enjoyable,loads of river cruises
A good place to eat is down on the river side called "Filha da Mae Preta," The Fransisinha is very tasty.
Best place to watch the world go but and have a dink is down by the river.
Watch out for the begger who is on crutches and wears a grey jacket,he will go away eventualy,I thought he was a professinal begger,I've never seen a begger who's hair is clean and groomed,clean shaven and teeth like simon cowell,but wow does he smell.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank tomopg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Inca

Property: Best Western Hotel Inca
Address: Pr. Coronel Pacheco 52, Porto 4050, Portugal
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service
Hotel Style:
#35 Luxury Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Hotel Inca 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Inca
Best Western Porto
Porto Best Western
Best Western Hotel Porto

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