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“Wonderful Hotel - additional services expensive - Wifi should be free these days” 5 of 5 bubbles
Review of Porto Palacio Congress Hotel & Spa

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Porto Palacio Congress Hotel & Spa
Ranked #20 of 103 Hotels in Porto
Certificate of Excellence
Singapore, Singapore
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Wonderful Hotel - additional services expensive - Wifi should be free these days”
5 of 5 bubbles Reviewed 21 September 2012

Great hotel, rooms , lobby and floors high spec and comfortable.

luxurious and comfortable beds and pillows . Water and mini bar not so reasonable. No coffee facilities and ice only available via room service.

The happy staff are professional , courteous and very helpful. Breakfast choice and service are excellent.

Not overly impressed with the in house restaurant but the more expensive Japanese restaurant was excellent.

Wifi too expensive these days where most hotels provide it for free. It is a conference hotel and not walking distance from the city center. Good car parking facilities.

There are lots of buses and a supermarket etc next to the hotel and other shops too.

The overall standard and service was so good that any minor niggles are so very easily forgotten and forgiven.

I would go back.

Room Tip: Great tourist bus passes available and the yellow bus throws in free local bus travel too. Just outs...
See more room tips
  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelmuch_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Sir/Madam,

Thank you for the time taken to post your feedback on Tripadvisor about Porto Palácio Congress Hotel & SPA.

We are pleased to know that you have enjoyed our hotel and we do appreciate your kind words regarding our service.

Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.

We look forward to welcome you again in a future visit.

Kind regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

699 reviews from our community

Traveller rating
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See reviews for
107
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Madrid
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 19 September 2012

True ***** hotel with excellent service and facilities. Located right on Boavista avenue in the shopping district between airport and city. The old town is 5min by taxi and easy to reach. Great roof bar and views from the higher level rooms.

The only two thing sI did not like is the more and more common "dark" atmosphere...my corridor was so dark I hardly could find the key slot....and the Wifi....no free Wifi in the lobby, I had to buy 3 24h passes for mobile, tablet and laptop.....not really up to date...

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristianK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Greeting from Porto!

We appreciatte you sending us your important feedback abaout your last stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you enjoyed your stay.

Comments like the ones you left us make us believe that our daily accomplishments are worthwhile.

We also take this opportunity to inform you that we have taken notice of your suggestions regarding the internet service.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga, Spain
Level Contributor
3,468 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 3,058 helpful votes
4 of 5 bubbles Reviewed 17 September 2012

Our room was No. 307. This was a large room but without a view. The view was the roof of the lower floors. I would ask for a room on the higher floors.

There were two twin beds that were very comfortable. There was a desk with internet and electrical outlets. The desk chair was upholstered with gold leather. The headboard was also upholstered with the same gold material. There was a club chair upholstered with a brown fabric. The closet was large. The bathroom was large with a double sink. However the bathtub was a bit dangerous to get in and out. There was a separate room with a toilet and bidet. There was a large TV mounted on the wall.

The breakfast buffet was quite good and had many hot entrees. There was also esfumante (bubbly wine) available.

The desk was very friendly and the service was efficient and friendly.

Adjacent to the hotel was a large supermarket.

The hotel was in a good district but a bit far from downtown. Cost of a taxi to downtown was about 6 euros.

Room Tip: Ask for a room with a view, higher than the third floor.
See more room tips
  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BennyMalaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Guest,

Thank you for having taken the time to post your comments regarding your last stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you enjoyed your stay and especially our buffet breakfast service.
Comments like the ones you left us make us believe that our daily accomplishments are worthwhile.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
Level Contributor
315 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed 16 September 2012

Luxurious hotel with bath robe trimmings far out of centre with a bleak entrance. Large comfortable room. But then... internet charges E10/day, bottle of water E5, dull breakfast. No coffee for those leaving before breakfast serving starts.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nickcambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Guest,

Greetings from Porto!

Thank you for having taken the time to post a review on Tripadvisor regarding your last stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you enjoyed your stay with us.

We have taken notice of your remarks regarding the breakfast time.
When guests inform us that they wil leave the hotel early and breakfast room hasn't opened yet, the management has always the pleasure to offer all those with breakfast included, a coffee served in the room with no additional charges.

Besides that our room service is also 24 hours available per day.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forchheim, Germany
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

There is not much to say. almost everything was perfect. big room with big bed, big bathroom. nice view, very clean, great service. Unfortunately not in the city center.
The breakfast was good, typical portuguise, a bigger choice of international food would be nice.
But as usual if the hotel is that good, the restaurants are not very cheap... if you don't want to spent to much money in the restaurants of the hotel, there is an excellent restaurant just around the corner. very good value!

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Squix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 16 July 2012
Dear Guest,
Greetings from sunny Porto!

Thank you for having taken the time to post your feedback on Tripadvisor.

We are very pleased to know that you have fully enjoyed our hotel and we do appreciate your kind words regarding our service and facilities.

Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.

We look forward to welcome you at Porto Palacio Congress Hotel & SPA.

Kind regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
haifa
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 5 July 2012

No doubt a good 5 stars hotel, friendly staff, spacious executive rooms. Breakfast is being served in a restaurant which is certainly undersized in relation to the number of rooms and guests, we had to wait for about 15 minutes outside restaurant before being seated (some conference was held at that time).
As a business hotel it is expected to get a free access to the business center and not to be charged for internet use.
The cost of the hotel parking is absolutely outrageous, simply robbery !

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank egoldh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

The Porto Palácio Congress Hotel & Spa is very near local attractions and the city center, having a wide range of public transportations nearby.
The rooms are very clean and spacious.
The breakfast is simply fantastic. It is served in a whole floor, with a wide variety of drinks, hot & cold food, different types of bread, cheese, jams, ... and when there is something that I would like to have and is not present, I only had to ask the staff.
The service is simply wonderful. I often come here in business and I always felt treated like royalty but in a very friendly, warming and familiar way. The staff is really fantastic!

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rdviegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 10 July 2012
Dear Guest,

We would like to thank you for always choosing Porto Palácio Congress Hotel & SPA on your visits to Porto city.

Your positive feed-back is the most valuable contribution to continuously improve the quality of our services.

We are delighted to read that you enjoy our breakfast service and the location of our hotel, very close to all Porto main attractions.

Looking forward to having the opportunity of welcoming you again soon at our property.

Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Palacio Congress Hotel & Spa

Property: Porto Palacio Congress Hotel & Spa
Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Porto
#7 Spa Hotel in Porto
#15 Romantic Hotel in Porto
#17 Luxury Hotel in Porto
#26 Family Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel Porto
Porto Palacio Congress Hotel And Spa

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