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“Great hotel! Good value”

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Porto Palacio Congress Hotel & Spa
Ranked #18 of 104 Hotels in Porto
Certificate of Excellence
London, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great hotel! Good value”
Reviewed 18 November 2012

At less than EUR100 a night for 2 people, this hotel was great value for what it was. It probably has one of the best gyms I've ever seen for a hotel, about the same size and same equipment as an average Fitness First. I believe it's run separately but guests at the hotel get free entry.

Service was great the moment you walk in. Awesome views from the rooftop bar. Rooms are very clean. Wide variety at the breakfast buffet.

Yes, it's far from the city by public transport, but we found that ok. Taxi took approx. 10mins to get into the city, which cost about EUR10. Not too bad if you're travelling in a group. Cab from airport cost about EUR20 (approx. 15mins away).

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alex-Lee-AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 20 November 2012
Greetings from beautiful Porto!
Dear Guest,

We would like to thank you for the very kind words regarding your stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you have enjoyed your time with us and that our services met your highest expectations.

Your comments make us believe that our daily accomplishments are worthwhile and we will continue motivated in order to always keep the quality of our services.

As a member of The Leading Hotels of the World, that is our most important goal.

We remain at your entire disposal, hoping that it will not be long before we can all welcome you once again in Porto and in our hotel!

Sincerily,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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737 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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Midlands
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 November 2012

The hotel is far from the city and tourist sites, unless you take the tourist bus, they do stop past the hotel. We opt for the Porto Card which included the travel pass. The metro Musica is quite far 20 mins walk or 4euro. The bus that stop by 502 from metro Musica but infrequent esp at night. To town bus 201 but where you get off is not where you get on being the last stop. The transport system in Porto general is a bit of a nightmare. be prepared to walk hills! The metro stops at top, most sights are not that close to metro.

Pos
The hotel room was nice - separate toilet to bath and a heavy door that closed the corridor off with good noise insulation and black out curtains.
There is a supermarket next door to hotel - so stock up on drinks!
Average ageing health club - the photo on their website is deceptive as it is the SPA $$$. We use the pool, for hydrotherapy pool there is a charge of 5 euro for 15 mins!

Negs
Location
No free wifi or business centre
No free water / tea / coffee!!
5euro for bottle of room water! ridiculous
Didn't try the restaurants as expensive

Room Tip: They didn't give us a sea view room, not that the 8th floor was high enough!
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank droli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 13 November 2012
Dear Guest, greetings from beautiful Porto!

Thank you for having taken the time to post a review on Tripdavisor about your last stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you’ve enjoyed your stay. As a member of The Leading Hotels of the World, the quality of our service is the most important goal for us.

We have taken notice of your remarks regarding the use of our swimming pool and take this opportunity to inform that the hotel has two different swimming areas available: the Solinca Health & Fitness Club and the Porto Palacio SPA.

At the Solinca Health & Fitness there is a swimming pool, sauna, Jacuzzi and fitness area, available free of charge for all hotel guests, everyday, during one hour and a half. The Solinca is also available for members which are not hotel guests. A towel is given upon entrance in the club and you can also use the bathrobe and slippers which are at your disposal inside your hotel room. Please note that the use of cap in the swimming pool is mandatory. Caps are available for sale at the Solinca reception for 3 euros each.

In the Porto Palacio SPA there is also a very nice swimming pool available inside the relaxing area called Acquasensations, where hotel guests can go for a special price of 5 euros per 1h30, per person, including also the SPA Jacuzzi, saunas and special showers. Towels, bathrobes and slippers are available at the SPA for all clients.

Solinca is opened everyday from 07h to 21h30 and weekends from 09h to 19h30. The SPA is opened from 16h to 21h during the week and weekends from 10h to 20h.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.

Yours Sincerely,

Eugénia Queirós
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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2012

Fantastico,very well situated,very professional service,very attentive to prominors,the rooms are the best,sleep quality five estreas,the services it offers are exelentes,I recommend everyone traveling to oPorto

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abbieabbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 13 November 2012
Dear Guest,

Greetings from sunny Porto!

Thank you for having taken the time to post your comments on Tripadvisor rergading your recent stay in Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you enjoyed your stay. Comments like the ones you left us make us believe that our daily accomplishments are worthwhile.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 October 2012

From outside you don't give much to the hotel but once inside, the classic decor and the good staff/service, takes away the first not so good impression. The lobby has a classic decor, a bit dark, and we were welcomed with a glass of Porto wine. Fast check in and attentive service.
We stayed on the 11th F, the room and bathroom were spacious and modern, comfy bed and pillows. The toilet and a small sink are separated from the main bathroom witch has a double sink and a good rain shower.
The hotel is at walking distance from Casa da Musica (concert hall) and not far from Fundação de Serralves (Contemporary Art Museum and beautiful gardens).
Since breakfast was not included we decided to have it somewhere else. Wifi costs 10 euros a day. Parking with a fee.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theworldismyhomeblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Greetings from Porto!

Dear Guest,

At Porto Palácio Congress Hotel & SPA we highly value each feedback which enables us to maintain the high standards of service.

We are glad to learn that we were able to provide you a most enjoyable stay.

Looking forward to welcome you back in the near future.

Kind regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
713 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
Reviewed 26 September 2012

This hotel is very special.The staff cant do enough for you .The rooms are second to none and the VIP Roof Top bar is nearly as good as the Hilton in Athens !! Just amazingf.

The only thing that lets it down is breakfast -stone cold and despite telling them the second breakfast was aloso cold

Room Tip: All are lovely
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Droopydrawrs52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Guest,

We would like to thank you for having selected Porto Palacio Congress Hotel & Spa for your stay in the beautiful city of Porto.

We also appreciatte you having taken the time to give us your feedback, a most valuable contribution to continuously improve the quality of our services.

We apologize that the breakfast temperature did not met your expectations and would like to inform you that we have taken the measures we believe appropriate in order to improve this service delivery.

Hope to welcome you soon again at our Hotel!

Best regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ko Samui, Thailand
Level Contributor
633 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 25 September 2012

Spent 3 days here and really enjoyed this hotel.
There are however little niggles that really start to irritate after 3 days.
Firstly the corridors to the rooms are very poorly lit, some might say gloomy and it makes it very difficult to find the card access spot,on the door and then the internal cardholder to enable the lights to come on.
I still didnt really get the hang of it and did it by feel!
I would personally like tea and coffee making facilities in the room, surely it is expected in a hotel of this quality.
In this day and age I would expect free wifi but had to pay 10 euros a day.
In all I really liked the hotel and would return but request that my final niggle be attended to as the TV is on a timer and cuts off in the middle of a programme

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Guest,

Thank you for your comments regarding your last stay at the Porto Palácio Congress Hotel & SPA.
It is very rewarding to know that you enjoyed your stay!

Your feedback is very important to improve our service, therefore, we would like to take this opportunity to inform you that we have taken notice of your suggestions regarding the corridor lighting, internet service and in-room coffee/tea facilities.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 September 2012

I stayed here on business recently. The room was huge and had great city views and was very quiet. Bed really comfy and a nice shower which is all I ask for in a hotel room. I didn't eat there but I did go to their sky bar, the inside was very nice with bud comfy chairs and great views, the outside terrace was spectacular. I paid €105 room only which I thought was reasonable for 5 star luxury

Stayed September 2012, travelled on business
Helpful?
Thank AmeliaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 12 November 2012
Dear Guest,

Greetings from Porto!

We are delighted to read that you have enjoyed your stay in our hotel, namely our VIP Lounge on 19th floor.

Thank you very much for having taken this time to post your comments and to enhance the services in Porto Palacio Congress Hotel & Spa .

Looking forward to be welcoming you soon.

Best regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Palacio Congress Hotel & Spa

Property: Porto Palacio Congress Hotel & Spa
Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Porto
#7 Spa Hotel in Porto
#15 Luxury Hotel in Porto
#15 Romantic Hotel in Porto
#26 Family Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel And Spa
Porto Palacio Congress Hotel Porto

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