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“So friendly as you might expect”

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Pestana Vintage Porto
Ranked #9 of 111 Hotels in Porto
Reviewed 22 June 2014

Portugal is a destination I choosed after knowing most of Europe. I found it to be a wonderful country with very friendly, educated people, thta still enjoy the hospitality they offer. The Pestana is a chain of hotels that enhances the experience of beeing hosted. In this case, the Oporto Pestana, the location is ideal to enjoy the Douro riversides, at a walking distance from the bridge that crosses you to Gaia city, where the famous porto wine is blended. The buliding unites two different ancient houses, so each room has a different shape and view. I highly reccomend that you ask for a river view room. Good breakfast, staff happy to give you tips about where to dine or hang on.
Same chain runs the Lojos Pousada in Evora. another must.

Room Tip: Riverview. It is worth the visit
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  • Stayed: May 2014, travelled as a couple
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Thank tanobaires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear Guest,
It was a pleasure welcoming you at the Pestana Porto Hotel and we are very pleased to learn that you found the Hotel fulfills with the hospitaily our guests look for. We are also very satisfied with the fact that all the standards and processes during your stay were well conducted. Your positive feedback is most valuable for the continuation and improvement of our services.

We do hope to have the pleasure of welcoming you in a near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 21 June 2014

Our junior suite with balcony was spacious and had a great view across the river. A nice touch was a complimentary glass of chilled, dry white port on arrival. The breakfast was more than adequate. There was a fair amount of very loud construction noise from the adjacent building on weekdays and their recommendation for dinner turned out rather bad. Otherwise I would have given an excellent rating.

Stayed: June 2014
Thank mstickler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear guests,
Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.
We regret that our dinner recommendation did not meet the expectations.
We hope that we will soon have the privilege to welcome you again.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The location is great, the ribeira is one of the best places to stay in porto. the breakfast is great, the staff is nice and efficient. We stayed in a city view room. It was a bad choice. The room was small and a bit dark but very clean and comfortable.

  • Stayed: June 2014, travelled with friends
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2  Thank Margarida W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear guests,
Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.
We hope that we will soon have the privilege to welcome you again.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

This is a lovely hotel in the heart of the historic centre of Porto. It is 20 minutes from the airport and 10 minutes from the Sao Bento train station, which is a must see itself. From the balcony off our room, we looked out on the River Douro and the square. The square itself is entertaining as it is very busy with tourists, restaurants and market stalls which sell wonderful linens, shawls, hats and all sorts of colourful souvenirs. Just fun to walk and browse. This 5 star hotel is quite impressive with vast chandeliers, a sweeping staircase, lovely furnishings and a relaxed atmosphere. The staff speak English and were always helpful and friendly. Breakfast included was lovely with good choice in a nice dining room. We did not try dinner there but there are many restaurants from which to choose in close proximity. A welcoming glass of white port was a nice addition to our stay.

  • Stayed: May 2014, travelled as a couple
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1  Thank Lynda1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear Guest,
We thank you for your feedback about your stay at the Pestana Porto Hotel. We are very pleased to learn that you had a positive experience at the Hotel and that you have taken the opportunity to enjoy all the attractions of the area on which the Hotel is situated.

We do hope to have the privilege of welcoming you in a near future.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

Had a room overlooking the river. The room was a good size, was very clean and nicely decorated. The staff were efficient and friendly. Breakfast had a decent selection of hot and cold food. Would definitely recommend but you might wish to check where your room is located as there is major building work going on next door. No impact at weekend but work started quite early on the Friday we were there.

Stayed: June 2014, travelled with friends
Thank 12Badger64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear guests,
Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.
We hope that we will soon have the privilege to welcome you again.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Certainly the hotel is in a great location. It is right on the river and there are lots of restaurants nearby. We arrived via the Douro river cruise and it was less than 5 minutes to get to the hotel. It is also a great location for walking to the major sites in the city. The downside is accessing the hotel if you are driving since the area is restricted to cars at certain hours and traffic is a nightmare. I thought the rooms were a bit small but adequate. The breakfast was ok, nothing special. I think the hotel in general needs some updating.

Stayed: May 2014, travelled as a couple
Thank Sharon-Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear guests,
Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your feedback about your experience at the Hotel .
We hope that we will soon have the privilege to welcome you again.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We stayed in room 306 for 4 nights. First off, the hotel location and views can't be beaten, they are outstanding and clearly the draw card of the hotel. Room 306 offers river views and a balcony big enough to stand on, looking both ways along the river. Beautiful!

The hotel decor needs a bit of updating: wood veneer panelling, but the rooms are lovely and clean. Reasonable sized room too.

Staff are very friendly and attentive (there is an employee of the month nomination form in the rooms), but lacked consistency. Our bathroom only had shampoo, I requested some conditioner which never came. Front desk directions at times were vague.

Unfortunately, the bed was 2 singles joined together, which, while fairly standard practice, lacked the usual top protector to join them together, only a sheet was used, meaning there was a hard ridge of mattress edges running down the middle of the bed. The mattresses were very hard which played havoc with my back and shoulders. The rooms were warm and the air con didn't keep up, so we needed to open a window at night which meant letting a lot of noise in as well. There's a small mini bar but no tea and coffee making and no iron.

So while we loved the look of the room and the view, the negatives were quite annoying, which would probably stop us from returning.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank skyerow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this reviewResponded 25 July 2014

Dear Guest,

We have received your feedback about your stay. We are very disappointed to learn that your experience at the Hotel did not meet the expectations.

Thank you for bringing the situations to our attention.

We do hope to welcome you in a near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Vintage Porto

Address: Praca da Ribeira, 1, Porto 4050-513, Portugal
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Porto
#7 Romantic Hotel in Porto
#9 Luxury Hotel in Porto
Price Range: £129 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Vintage Porto 5*
Number of rooms: 109
Official Description (provided by the hotel):
In one of the most prestigious areas of Porto, the Ribeira historic district you will find the Pestana Vintage Porto, constructed as a group of 18 buildings that have been named a UNESCO World Heritage Site. Postcards always feature the hotel right in front of the Douro River, which blends in nicely with the other historic buildings in the area. We welcome you with an atmosphere that is at once vintage and contemporary, luxurious and romantic. The RIB BEEF & WINE restaurant is the place for true connoisseurs of great beef and wine. All rooms have Wi-Fi and some feature views of the Douro River, the Wine Cellars of Gaia and the D. Luís Bridge. ... more   less 
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Also Known As:
Pestana Hotel Porto
Porto Pestana Hotel

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