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“Standard sheraton. That is enough.”

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Sheraton Porto Hotel & Spa
Ranked #11 of 109 Hotels in Porto
Certificate of Excellence
Reviewed 14 November 2013

Good lobby design. Only spent one night. The service at reception is nice, also at breakfast. The price of breakfast seem to be a little high compare with the room price. But it is complete and you will find any meal you want. As mostly of sheraton it looks aged. Bad: not free wifi. Good: free parking.
When the hotels managment will understand that wifi should be free regardless of the rate you hire? we are on 2013!

Stayed: November 2013, travelled on business
1  Thank gustavoarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 18 November 2013

Dear Gustavo,
Thank you very much for having preferred Sheraton Porto Hotel & Spa for your recent stay. We would also like to thank you for having taken the time to post your feed-back, which we will carefully review.
We are looking forward to the opportunity of welcoming you again at your earliest convenience.
Best regards,
Joana Almeida
General Manager

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587 - 593 of 2,119 reviews

Reviewed 12 November 2013

This hotel is up to the usual standards for a Sheraton with it's sleek glass and steel design, plush & luxurious foyer and public area's, great choice's for breakfast and pleasant polite staff - so why only an average ?
We are 2 males so we booked a room each and were surprised to be each given a twin room. While the beds were comfortable we were not that happy to be paying for the other single bed which we didn't use. Why you would give 2 twin rooms to 2 single people is bizare. Perhaps we could have changed rooms and asked for a double each but for 2 nights we couldn't be bothered with the hassle.
Our flight was delayed so we missed our restaurant reservation so we decided to eat in the hotel. When taking our order the waiter mentioned the " degustation taster menu" to start which was a small "taste" of four dishes, no more than a spoonful of each. We thought that this was complimentary but wasn't as 11 Euro's was added to the bill - this was not made clear at the time of ordering. When our bill came we were charged for a bear we did not have, this was removed from the bill and an apology was given for " the confusion" There were only 3 other tables and you got "confused " heaven help it if you get busy. Despite this the food was quite good.
My room was a bit tired with scuff marks on the walls ( see pics) but what we were really surprised at was NO TEA OR COFFEE FACILITIES IN THE ROOM I have stayed in a lot of hotels and the tray with the little kettle and tea and coffee is something that you expect but not at the Sheraton Porto. There is a little notice saying that you can have one hot beverage per guest once a day delivered to your room BUT THERE IS A DELIVERY CHARGE OF 3.90 euro's which is really taking the.......... !! It wouldn't be so bad if the prices for the mini bar were reasonable but 5.50 euro's for a small coke is even more taking the........!!
This is not a bad hotel but it does seem to be trying to squeeze every cent it can out of you.
If you are on a business trip with an expense account then this hotel is fine but if you are wanting see what sites Porto has to offer stay somewhere closer to the centre maybe in an hotel that does have a hot beverage tray in the room.

Room Tip: bring your own kettle
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  • Stayed: November 2013, travelled as a couple
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3  Thank GUARDSMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 18 November 2013

Dear Guest,
Thank you very much for having chosen our property for your recent visit. We would also like to thank you for your detailed feed-back, which we will carefully review with our team.


We hope to have the opportunity of welcoming you should you decide to return to Porto.
Yours sincerely,
Joana Almeida
General Manager

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Reviewed 10 November 2013

the perfect hotel for business people,work & relax..This is a large luxury hotel probably ideal for business events.
in the hotel excelent spa with pool and sauna.taxis available directly outside the hotel. Easy to find.The staff were very friendly and attentive.

Room Tip: prefer last level 9 rooms
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  • Stayed: November 2013, travelled on business
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2  Thank Maris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 13 November 2013

Dear Maris B,
Thank you very much for your excellent feed-back, which we will share with our team.
We are looking forward to the opportunity of welcoming you again in Sheraton Porto Hotel & Spa.
Best regards,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

This Hotel is wonderful. Everything from the glass elevators to the hotel staff. We stayed here between September 23 to the 30th and it was just wonderful. Subway station is a short walk (musica). For those nights were you had a big dinner you can enjoy a bit of a longer walk (20-30 minutes). The hotel staff were very attentive and helpful. They had no problem helping us with directions or setting up tours. The restaurant and lounge staff were also wonderful. Even if we had been out for an evening we loved coming back for a night cap. Rooms were extremely clean. There is a pingo near by if you want to stop and get bottled water for your walks or diet coke. There is also a great little restaurant that has great chocolate deserts and lattés approx. 2 minutes near buy. Loved our stay and would definitely go back to the Sheraton

  • Stayed: September 2013, travelled as a couple
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4  Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 5 November 2013

Dear Guest,
Thank you very much for your detailed and wonderful feed-back regarding your stay,that we will share with our team. We are looking forward to welcoming you again soon.
Best regards,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

A typical Sheraton hotel, with the luxury you expect. Some details do not follow the standard like the size of the rooms (rather small) and breakfast quality. All in all it is a good hotel, although far from the city centre. Access to the hotel is not that easy.

  • Stayed: May 2013, travelled on business
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2  Thank Vangelis31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 1 November 2013

Dear Guest,
Thank you for your comments. We would like to inform you that we follow all Sheraton standards, including in what room sizes are concerned, and that the nearest metro station is 5 minutes walking distance from our property.
We are looking forward to welcoming you again.
Best regards,
Joana Almeida
General Manager

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Reviewed 25 October 2013

We spent two nights at this hotel on a tour of Spain and Portugal and enjoyed this very modern hotel. Our room was good sized with a table and two chairs as well as room for two suitcases. The bathroom was large and the water pressure and temperature of the water was just right. It took a few minutes to adjust to the glass wall separating the bathroom from the sleeping area, but we got the hang of the screen that separates the two after a few tries. It is good for a laugh as well.
The service was excellent and the breakfast buffet was plentiful and delicious. We also ate in the bar area and enjoyed the food there although they did not seem ready for so many customers on a rainy day.
We also found some good buys in the little jewelry shop in the lobby area. If we ever return to Porto we would definitely stay here again.

  • Stayed: October 2013, travelled as a couple
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Thank Scotty65Md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 29 October 2013

Dear Guest,
Thank you so much for your excellent and detailed feed-back, which we will share with our team. We are looking forward to the opportunity of welcoming you again soon at Sheraton Porto Hotel & Spa.
Best regards,
Joana Almeida
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

The rooms and facilities are top notch. Fantastic service from the staff. Breakfast was definitely one of the best I have experienced. Room rates were very reasonable but were perhaps let down by how expensive the bar, restaurant and everything else was. Overall though, a great place to stay.

  • Stayed: October 2013, travelled on business
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1  Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 29 October 2013

Dear Matthew H,
Thank you very much for your feed-back. We were delighted to know that we have met your expectations, and look forward to welcoming you again in a near future.
Best regards,
Joana Almeida
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Porto Hotel & Spa

Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#11 Luxury Hotel in Porto
Price Range: £98 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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