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Sheraton Porto Hotel & Spa
Ranked #13 of 104 Hotels in Porto
Certificate of Excellence
London, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 27 June 2014

I stayed at this hotel for 4 nights in June after getting a very good deal with Ba.com. This hotel is in my opinion one the the best hotels I've stayed at. The staff are friendly and helpful ( much like most of the people we met in porto). The hotel is clean, the rooms are spacious, clean and comfortable. The hotel is well maintaind and has a modern interior with glass lifts that swiftly take you to your floor. The lobby is big and comfortable with wi-fi available if you don't have the room wi-fi included in your package.

The bar, is also very modern, and offers a social hour between 7-8.30pm where you can buy two glasses of wine for 5 euros, staff here are also very friendly and attentive. Although the hotel is not very near the city centre there is a metro station about 5 minutes away and you can get to the centre in about 15 minutes. There are also very good taxi services to the city for about 8 euros per journey, if there's more than one of you it works out pretty cheap. Worth visiting Porto beer which is a restaurant close to the hotel. And if you like, there is a Mc Donalds two minutes away too.

Just note there is no tea or coffee in the rooms, but a small complimentary water bottle is given everyday. Can't comment on breakfast and we didn't include this in our package. Be sure to vistit the spa, treatments are pricy but you can use the pool, jacuzzi and sauna/hammam for 10 euros. Staff member Teresa was especially helpful in sorting a problem when we checked out. I really enjoyed my stay at the Sheraton Porto and would definitely stay there again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
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Tegucigalpa, Honduras
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

I can not stop praising the level of service this hotel offers. We were staying for a couple of nights and truly enjoyed the hotel which is very modern and accommodating. Regarding the service, the hotel staff was rather helpful in assisting us with our luggage which had been delayed by the airline for more than 4 days.
The only item of concern is the location. It is rather far from the city center and taxi add up rather quickly. Once we felt comfortable in the city we found the metro stop rather close and a convenient way to ride into the city center.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jftraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, 4 July 2014
Dear Guest,
Thank you so much for your preference and opinion, which we will definitely share with our staff.
We remain at your disposal for your next visit to Porto and to our property.
Yours sincerely,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

We highly recommend the Porto Sheraton where we stayed for four nights in late May 2014. This is a truly exceptional hotel. It's architecture is strikingly modern with a full glass-front facade and glass elevators that rapidly take you to your floor. The place is extremely well-maintained and spotlessly clean. We think it is by far the best hotel in Porto. Our room was large as was our bathroom; the room was well furnished. The service and politeness from the front desk staff and the service staff could not be surpassed. The doormen greet you quickly at arrival, unload, your bags, and whisk away your car to the parking garage--all with a smile and a warm welcome. The hotel offers free valet parking. We paid for our stay using only Starwood points--which at 8,000 points per night for a Club floor room and access to the Club lounge was indeed a very generous offer. At that point level, we were offered the choice of having breakfast either in the Club lounge or the main dining room. The latter is by far the wiser choice since the breadth of food offered was amazing--from extensive fresh fruit to your personal omelet fantasy--something that could not be managed in the smaller Club lounge. We also were given free in-room WiFi access. There are two situations which could be improved. First, the in-room WiFi set up on occasion malfunctioned requiring us to shut down internet access and then sign in again. This suggests the system needs to be upgraded. Second, the appetizer offerings during the cocktail hour in the Club lounge were not that enticing. They were no match for the offerings available in some other Sheraton Club lounges, such as at the Frankfurt airport Sheraton or the Salzburg Sheraton.
Admittedly the hotel is not in the center of town. But on our first day we walked to the center of town and the river in about 30-45 minutes. It was a pleasant introduction to the city. The modern areas of Porto are pleasant enough, but the river side area of town is nothing to write home about. Otherwise we took taxis. They are more expensive than in Lisbon but still reasonable. Porto does not offer much in the way of historic monuments. If you want to visit a wine cellar across the river to taste some port, we highly recommend Graham's. It is one very classy, private place. And it seems to fend off the mobs from the tour buses. We also did a drive up the Douro River to check out Portugal's most famous vineyards and thinking we might visit a few wine lodges along the river. Well, the facts are that the Douro does not offer very attractive scenery, and the wine lodges are not set up for ad hoc visitors arriving by car. We decided it was the better part of wisdom not to drive any of those dirt roads leading up to the wineries. Seeing the Douro area we were very happy we did not take the one-week boat cruise up the river and back. It seemed to us that must be one pretty boring touring option.

Room Tip: All the club rooms are fine. A room with an ocean view as we had is no big deal since the ocean is p...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OneFairCall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, 4 July 2014
Dear Guest,
We would like to thank you for having selected Sheraton Porto Hotel & Spa for your May stay. Many thanks for your detailed feedback and suggestions, which we will share and analyze with our team. Should you visit us again in the future, please note that there’s a metro stations 5 minutes walking from the hotel, and the metro takes you not only to the airport as well as to the main attractions in town.
It will be a pleasure to welcome you again by then.
Yours sincerely,
Joana Almeida
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 19 June 2014 via mobile

We had a great stay at this hotel. Had a complimentary upgrade to top floor with a balcony overlooking the city and sea. Room was gorgeous. Breakfast spread was good and room had quite a few TV channels. Bit bigger TV would do, but we weren't staying in the room much so it didn't matter. Staff was very helpful and courteous. Overall experience is excellent and this would be our definite choice to stay at during next trip to Porto.

Stayed June 2014, travelled as a couple
Helpful?
Thank mitul09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, 4 July 2014
Dear Guest,
Thank you very much for having selected our hotel for your stay. We were delighted to know that you have enjoyed it, and we will share this feedback with our team.
We will be most pleased to welcome you back again.
Best regards,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corsham, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

Stayed here a few times now, when on business in the area.
Hotel is good, and rooms are excellent. Service is fantastic as you'd expect for a Sheraton.
Concierge and reception are always very helpful.
Last night we had dinner in the restaurant and although it was very busy again the service was good and food very good.
Well presented and cooked well.
Have a few free hours now today, so plan on trying out the pool at somepoint.
Not so far from the airport, 20/30 euro taxi ride away....and I think from memory the same to get down to the river bank area where there's the famous port warehouses and lots of restaurants etc
I recommend it, it's a nice place

Stayed June 2014, travelled on business
Helpful?
1 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reims, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

Very clean and nice rooms and bathrooms, outstanding crew at the front desk. They go out of their way to be helpful.
We had diner at the New York bar downstairs and that was very good too. The only down side are the drinks which are a bit overpriced.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulphan, Essex, England
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Stayed here for just one night having got a good deal on lastminute for £65 room only. As you'd expect, our taxi was met by the bell boy. We arrived early and the room wasnt ready but we were shown where we could change and with the advice of the very helpful receptionist, headed off to the beach. On our return we headed up (via the glass elevator) to a lovely twin room on the 9th floor. Very large and stunning bathroom . Concierge was super helpful with where to head for the evening. Felt awful as had no change to tip the bell boy when the luggage arrived, but he was charming and assured me no to worry. Thought about using the pool facilities but was told it was 10 euros a person so did not bother. This is the only negative about this hotel! The hotel is just off the lovely Boavista avenue. We tended to get a cab in and out of town for about 6 euros. For a bit of luxury, this is a lovely hotel. But if I were to visit Porto again, I would probably stay somewhere more central.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KerryLouLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, 18 June 2014
Dear Guest,
Thank you very much for your preference and for your opinion, which we will share with our team, in particular the Front Desk one. Please note that the cost that you mention is to use all of the Spa facilities and not just the pool, and it is a daily rate. Should you decide to visit us again, please note that there’s a metro station 5 minutes walking from the hotel, and the metro takes you to the main spots in Porto, as well as to the airport.
Yours sincerely,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Porto Hotel & Spa

Property: Sheraton Porto Hotel & Spa
Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#12 Luxury Hotel in Porto
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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