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“A comfortable hotel and very polite staff”
Review of AC Hotel Porto

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AC Hotel Porto
Ranked #40 of 109 Hotels in Porto
Reviewed 27 August 2014

We stayed in the AC Hotel Porto by Marriott for two nights. We arrived into the city by bus and had to get a taxi to the hotel which cost 12euro. The staff were very welcoming, very willing to help with advice and directions the following day. Daniela was on reception and she helped us book a bus to our next destination, nothing was too much trouble for her. The rooms were clean, well maintained, modern and we had a lovely view. The metro station was just round the corner and it took us into the city for about 3euro each return, no problems. We booked the Yellow bus tour and we found it fab, we jumped on and off as we pleased and it was very relaxed. A lovely hotel with excellent breakfast.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Recepção at AC Hotel Porto, responded to this reviewResponded 2 September 2014

Dear Ms. Louise Loughran

Thank you so much for choosing AC Hotel Porto by Marriott on your recent visit to Porto and for your kind words. Recognition is always welcomed and gives us encouragement to continue working in order to meet our guests expectations.
Your comments are truly important for us and I will gladly share them with our staff, especially with Daniela.

We are all looking forward to welcoming you back in AC Porto Hotel by Marriott

Carlos Pinto
Serviço de Apoio ao Cliente / Customer Care Service
AC Hotel Porto by Marriott
acporto@ac-hotels.com

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Reviewed 13 August 2014 via mobile

Arriving at 1:30am we were welcomed with such care and professionalism.

This is a first time stay in Porto and was so pleased by such a high level of caring!

Front desk associate named Tito spent so much time getting us organized for tours and reviewing the local and customs.

The restaurant for both dinner and breakfast was pleasing and the associates were so efficient but so courteous and pleasant.

Our very best to the AC Hotel (by Marriott) associates

Thank you for making the last part of our 35th anniversary trip so wonderful

Highly recommend this property

Stayed: August 2014, travelled as a couple
1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Recepção at AC Hotel Porto, responded to this reviewResponded 1 September 2014

Dear Mr. John Forte,

Thank you so much for choosing AC Hotel Porto by Marriott on your recent visit to Porto and for your kind words. Recognition is always welcomed and gives us encouragement to continue working in order to meet our guests expectations.

Your comments are truly important for us and I will gladly share them with our staff, especially with Tito.

We are all looking forward to welcoming you back in AC Porto Hotel by Marriott.

Sincerely,

Carlos Pinto.
Serviço de Apoio ao Cliente / Customer Care Service
AC Hotel Porto by Marriott

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Reviewed 17 June 2014

My boyfriend and I stayed at the AC Hotel Porto and loved it. The room was exceptionally clean and very modern. The staff were great and overall an easy drive to and from the city center and from the airport. I would recommend that you stay here is you have a car, if you don't it can be tricky to get to the city. We enjoyed our stay and will return if in Porto and are driving.

Room Tip: We had a window facing out onto the city and heard barely any noise and had a nice view.
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  • Stayed: February 2014, travelled as a couple
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1  Thank claudia h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Reception at AC Hotel Porto, responded to this reviewResponded 27 June 2014

Dear Ms Claudia H,

On the behalf of our team a big thank you for the published kind compliment to our service.
Recognition is always welcomed and gives us encouragement to continue working in order to meet our guests expectations.

We are all looking forward to welcoming you back in AC Porto Hotel by Marriott.

Best regards,
Carlos Pinto
Customer Care Service

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Reviewed 19 May 2014

I like recently refurbished or built hotels and AC Hotel-Porto is one of them which I use for work. Excellent breakfast and very sympathetic staff.
Easy access to major highways is handy when on business but also positive in case of needing to park for free as there are sufficient space outside the hotel.

  • Stayed: April 2014, travelled on business
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1  Thank azvalian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Customer Care Service at AC Hotel Porto, responded to this reviewResponded 22 June 2014

Dear client,

On the behalf of our team a big thank you for the published kind compliment to our service.
Recognition is always welcomed and gives us encouragement to continue working in order to meet our guests expectations.

We are all looking forward to welcoming you back in AC Porto Hotel by Marriott.

Best regards,
Catarina Azevedo
Customer Care Service

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Reviewed 9 April 2014

This hotel is situated just next to the shopping mall and the Dragao stadium of FC Porto. It’s just a few mins from the exit of the main highway and easy to find with navigation. You can conveniently park the car for free outside the hotel. It’s still 10mins taxi drive 7-10 euro’s, but you can also take the metro which will take you 10min longer. The rooms were comfortable and spacious. Only the bed was kind of small for a double. We did not take the breakfast as Portuguese people and instead followed their tradition to start the day with some pastels de nata and strong coffee in the adjacent mall(open also on Sunday). The less-liked aspects were the fitness centre(old machines + sauna being turned off. And also the price of the drinks. Almost 4 euro’s for a average cappuccino is somewhat too much. At the other hand, the room charges are very decent so definitely a recommended hotel if you do not want to stay in the city centre hotels.

  • Stayed: March 2014, travelled as a couple
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1  Thank BAY-GASTRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Customer Care Service at AC Hotel Porto, responded to this reviewResponded 11 April 2014

Dear Sir,

Thank you so much for choosing AC Hotel Porto by Marriott on your recent visit to Porto.

I am very glad to hear that you have spent a nice time with us and that you enjoyed your room and the hotel's location. Your opinion is really important to us as it gives us the opportunity of improving our offer, in order to provide a better service.
Please be sure that our team will continue making all efforts to guarantee that AC can be your Home in Porto.

I truly hope to welcome you again at our hotel.
Yours sincerely,

Catarina Azevedo
Serviço de Apoio ao Cliente / Customer Care Service
AC Hotel Porto by Marriott
acporto@ac-hotels.com
00351 225072650

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Reviewed 14 March 2014

having stayed at several AC hotels in Italy we felt comfortable booking this one. As is often the case with the AC hotels we knew it would not be downtown but were a bit surprised at how far it was to the metro. The hotel is adjacent to the Stadio di Drago football stadium and is in a not very inspiring area. check in was smooth but our room had dirty tables and we had to ask for it to be recleaned - which was done promptly but with little apology. There is a shopping center next door but you have to walk around the outside of it through groupas of people 'hanging about' on the steps to get there.
The metro is about a 10 minute walk downhill and 20 minutes back (uphill) which is quite a hike, especially in the dark. There are no restaurants in walking distance (there is a food court in the mall) so we ate at the hotel twice. The food was good and reasonably priced but the menu is quite limited. The breakfast was good.
This hotel is fine if you are on business or an organized trip but is not as modern as other AC hotels we have stayed in, in fact it is rather faded. Another time we will stay downtown.

  • Stayed: July 2013, travelled as a couple
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1  Thank keenvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Customer Care Service at AC Hotel Porto, responded to this reviewResponded 15 March 2014

Dear Sir / Madam,

Thank you for your review and for enumerating the opportunities to improve. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority.

This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

We are truly sorry for the inconvenience and hope this will not prevent you from coming to see us again.

Yours sincerely,
Tito Coelho
Customer Care Service
AC Porto by Marriott
0035122072650

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Reviewed 9 March 2014

We have chosen this hotel because I had a free night certificate. It's not in downtown but it's about 5 minutes walk to a subway station within Zone 2. Given the parking and traffic difficulties at downtown Porto, I recommend that you leave the car at hotel and take the subway to go to downtown. There are plenty street parting spaces around the hotel and they are free. The hotel is a 4-star hotel and the decor is contemporary. The room is a typical AC hotel room which had model furniture and not too small. The bathroom is spacious with a tub. But the design of the bath tub glass doesn't shield well the shower. You need to keep the shower head low in order not to spill water out onto the floor. There is also missing soap dish or the counter is missing the soap place as in the other AC hotel. After you use the soap, the soapy water makes the sink county dirty. We were given a room facing the highway but the noise is barely audible. The breakfast is 8 euros with the typical European breakfast. The only thing missing is the Pastel de Nata which I'm quite surprised because this is a such popular pastry that you can see them everywhere where pastries are sold. I also wish there are coffee and tea maker.

Room Tip: Take the subway to go to Old Porto.
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  • Stayed: February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC Porto H, Customer Care Service at AC Hotel Porto, responded to this reviewResponded 15 March 2014

Good Morning Ms. Sophie L.,

First of all, and on behalf of our team, I would like to thank you for choosing AC Hotel Porto by Marriott on your recent visit to Porto. Your opinion is really important to us so it’s always a great pleasure and a big privilege to have such positive comments from your side.

Regarding the "Pastel de Nata" we will address that item to our Food & Beverage Department.

Thank you once again for your comments. We remain at your entire disposal.

Yours sincerely,

Tito Coelho
Customer Care Service
AC Porto by Marriott
acporto@ac-hotels.com
00351225072650

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Porto

Address: Rua Jaime Brasil 40, Porto 4350-009, Portugal
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#20 Business Hotel in Porto
#32 Luxury Hotel in Porto
Price Range: £51 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Porto 4*
Number of rooms: 128
Reservation Options:
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Also Known As:
Ac Hotels Porto

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