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“Carlos is a gem.”
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Review of Wine apartments 3

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Very good
5 reviews
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 4
Porto, Porto District, Northern Portugal

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Portuguese first
  • Any
English first
English first
Portuguese first
Any
English first
Dolores S
Tauranga
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Carlos is a gem.”
Reviewed 21 October 2015 for a stay in September 2015
1
person found this review helpful

Really clean,lovely interior design with the exposed brick and wood.Close to bars restaurants etc.Our son arrived earlier in the day than us and was met by Carlos who made a really good impression on him.Carlos turned up on the day we left and it was a joy to talk to him.Would like to return but I am getting older and the hills don't excite me.Thank you for a very comfortable stay.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The feel of the property and the convenience to everything.
Liked least: Maybe the bathroom is getting a bit tired.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleanor48...
Oxford, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A very noisy and disappointing stay”
Reviewed 13 July 2015 for a stay in June 2015

I don't usually write negative reviews on Tripadvisor, but I felt that I should make an exception in this case to warn other travellers from staying here.

During our stay in the Wine Apartments extensive building work was taking place in the adjacent building, to the extent that we couldn't actually hear each other speak when in the same room. The work was clearly established and when we asked the owners why we had not been warned about the disruption, they replied that if they had told people about the noise, no-one would stay with them. We experienced constant ear-splitting drilling throughout the day and the noise was so bad that we had to cut short our holiday as we really couldn't spend any time in the apartment.

To add to this, the apartment backed onto an internal courtyard where staff from the restaurant below us gathered to talk/shout into the early hours of the morning. Due to an inexplicable hole in the wall of the building, there was no way of shutting this noise out either.

Compared with so many previous excellent holiday experiences, we felt the owners let the hospitality business down and were more concerned with financial gain than looking after their guests, particularly as the compensation they offered was pitiful. It would have been so easy for them to warn us of the noise problem before we travelled, which would have allowed us to make alternative arrangements. I hope posting this helps other potential guests to avoid finding themselves in a similar situation.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Nov 2015
Dear guest, In fact, during your stay (Thursday 11 June to Tuesday 16 June 2015) there was some noise from works in nearby building , especially on Friday 12 June and so once again we apologize. To clarify, the works always occurred on weekdays (Monday to Friday) from 9 am to 5pm, and there was not always noise. There currently are being run light work that does not make noise. From 1st day we made you an very fair financially offer to make up for the inconvenience caused by the noise that in that moment we did not even know that it would or not to continue, and you always refused. Although your husband have understood the situation and be prepared to accept the amount that we proposed to you. How you should understand, we could never repay you in full of the reservation, plus the return trip value, as you asked a week after your return home, considering that you decided to stay in the apartment 3 of the 5 nights booked. We are sorry this whole situation, especially for being the first and only complaint we had in three years of activity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DangerMou...
Melbourne, Australia
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Beautiful apartment in fantastic location.”
Reviewed 10 July 2015 for a stay in May 2015

We were so happily suprised when we arrived at this spotlessly clean, beautifully spacious apartment. Carlos was there to meet me and happily show me in and around. The apartment is right in the middle of the square with one of Porto's most highly acclaimed restaurant a few steps walk away. We had awesome live music outside our door, a wine bar and pub over the road and Carlos even left us a bottle of port as a welcome gift.
The apartment is all open plan with a single closed off bathroom. The large bed slept two of us comfortably and a third was on the fold out couch/bed which is just as comfortable - sheets and everything was provided.
Unfortunately we had loud construction noise outside our back window but this couldn't be helped, wouldn't be an ongoing concern and didn't detract from a brilliant stay in an incredible city. Highly, highly recommended.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aracyarau...
Uberlandia, MG
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2017 for a stay in January 2017
Google Translation
2
people found this review helpful

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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