I stayed here in April 2014 and it turned out to be extremely disappointing. It all started when I found that the Wifi connection in my room was not so stable or more like not working at all. When I called the reception, the male staff who seemed to be a desk manager told me to come down stairs without apologising for the trouble (he literally said that "it is you who claim to have a problem and hence you need to come downstairs").
The moment he saw me approaching with my Mac PC, he smiled and said "Ah Mac! That's why!", and told me that some of the past Mac users including himself had been experiencing the same problem (which he obviously did not find problematic as he himself could use an alternative network limited for the office use and considered the minority customers are not worth giving attention to).
It was only when I showed my discontent and anger that he started to suggest alternatives, although they were far from what I could accept. When I told him that I did not agree to pay for this service, he suggested me to find another hotel, kindly noting that all the rooms in Brussels should have been full by now due to the holiday season (our conversation took place after 20:00).
There were many other illogical and rude comments during our conversation but in any case, he made it very clear that he had no intention to fix the problem in the future or to appreciate the customers' preferences, so I advise those of you who are looking for stress-free Wifi environment as well as flexible and respectful hotel staffs to avoid this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Best Western City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western City Centre Hotel Saint-Josse-Ten-Noode
- Best Western City Centre Brussels, Belgium