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“Good Hotel, Great City” 4 of 5 bubbles
Review of Hilton Brussels City

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Hilton Brussels City
Sheffield, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hotel, Great City”
4 of 5 bubbles Reviewed 31 December 2013

Was booked as part of a very well priced Eurostar package through Rail Bookers. Hotel was in a good location, pleasant 15 minute walk to The Grand Place etc, and a handful of OK restaraunts nearby. The room and the public areas were nicely decorated and service was good, Breakfast was busy but was very good, my only criticism of this hotel was the wifi, yes it was free however it was very unstable and intermittent.

Brussels is a beautiful city with lots to see and do and the old town area is absolutely stunning. At the this time of yera there is a fabulous Christmas market and a light show in The Grand Place. We tried many beers, waffles, mussels, chocolate but no Frites I'm afraid, we didn't find things particular cheap but no more expensive than other capital cities, highly reccomend as a city break.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Millns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 3 January 2014
Dear Millns,

Thank you for your review on Tripadvisor!

We are glad to read that you enjoyed your stay with us and thank you for your positive comments!

We appreciate you feedback concerning the complimentary wifi in public areas, we will review to ensure the problem does not reoccur.

Thank you choosing the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,176 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (272)
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English first
United Kingdom
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 31 December 2013 via mobile

Very well located city hotel. Walking distance to train station, Grand Place etc. after dark this area does change character. Good range of restaurants close by. Nice hotel although rooms a little small.

Stayed November 2013
Helpful?
1 Thank Celtvistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 3 January 2014
Dear Celtvistor,

Thank you for leaving a review on Tripadvisor.

We are glad to read that you enjoyed your stay with us and especially our location.

Indeed the Hilton Brussels City is centrally located and walking distance to main attractions such as the Rue Neuve shopping area, La Grand Place and St. Catherine church surrounded by its characterizing brasseries.

Thank you for having chosen the Hilton Brussels City and we look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 December 2013 via mobile

Very clean and welcoming. Was lucky to get a room upgrade to a deluxe which made the stay! Very spacious and modern room. Breakfast was basic but tasty. Staff all helpful and friendly. The card key system however was often a nightmare having to dash down to reception to get a replacement card. Perfect location at the tip of the shopping high street and close enough to walk to the Christmas market!

Thanks for a lovely stay

Stayed December 2013, travelled as a couple
Helpful?
Thank SamSheppard313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 31 December 2013
Dear Traveler,

Thank you for taking the time to leave a review on Tripadvisor.

We are glad to read you enjoyed your stay with us and thank you for your kind words concerning our staff which I will gladly share.

We appreciate your comment concerning the key card system which we will look into.

Thank you for choosing the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
1 review
5 of 5 bubbles Reviewed 30 December 2013

great location to discover Brussels. All main in-town attractions within walking distance . Public transport available as well (taxi if you want but then you loose some experience). Have not had the opportunity to try the hotel restaurant , but menu sounds to offer good local choices

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dominicus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 31 December 2013
Dear Dominicus V,

Thank you for taking the time to leave a review on tripadvisor!

We are glad to read you fully enjoyed your stay with us!

Indeed the Hilton Brussels City is centrally located and walking distance to main attractions such as the Rue Neuve shopping area, La Grand Place and St. Catherine church surrounded by its characterizing brasseries.

Thank you for choosing the Hilton Brussels City. We sincerely hope to be able to welcome you back in the near future and to have the opportunity to try out our Bien Belge Living Lounge restaurant.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 29 December 2013

We had an amazing time, room was really nice and clean. Staff very helpful. Room was quite, clean and well located. Quite impressed how Place Rogier change. I will for sure spend some qualities time at Hilton Brussels again....

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nora W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 30 December 2013
Dear Nora W,

Thank you for your review on Tripadvisor.

We are glad to read you truly enjoyed your stay with us!
Indeed the condition of Place Rogier construction works has improved and we look forward to the end of the works in 2014 which will provide a further improvement to our city center surroundings.

Sincerely look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 21 December 2013 via mobile

To write a review right after we have checked in does say something!!
Location- about 10 mins walk from the Nord station.
So well, we booked 3 nights stay using the HHonors points that we had painstakingly gathered over the past couple of years. How I wish we had racked up the points in Marriott instead!
The room we have is the tiniest I have been in and it is pushed away into some lost corner of a long crooked corridor.
We were told that neither the breakfast nor the wireless is included in the stay. That would be an additional EUR 30 per day. Which is understandable if this was our first stay. Even the discounted bookings through websites like Expedia had the wifi/breakfast included in their reasonable rates!! What a way to begin a vacation :-/
So all the money spent in staying at Hilton's everywhere till now has been a wipeout.
Definitely not happy at this moment and hoping we stay in the room for the minimum time possible.
And definitely not recommending a stay here to friends n family.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank GeeSNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 24 January 2014
Dear GeeSNair,

Thank you for leaving a review on tripadvisor.

We sincerely regret to read that your stay did not meet your expectations.

Please note that we offer a range of guest rooms which vary in size from Hilton Classics to Deluxe and Suites. We regret that an alternative room was not available upon your arrival.

All our guests feedback is of true importance to us. Our team has attempted to trace your reservation and get directly in contact with you to offer you a goodwill gesture in an attempt to redeem ourselves.

We sincerely hope to have the possibility in welcoming you back in the near future and have the opportunity to fully meet your expectations.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Saint-Josse-ten-Noode hotels

plymouth
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

We have just returned from a 3 night stay at the Brussels Hilton, arranged through Railbookers. (Who Incidentally are also excellent)
It included a guest room, and breakfasts with all train travel from Plymouth via St. Pancras to Brussels Gare and onward to Brussels Nord.

Hotel is easy to find and a short walk from the station. Its central for strolling out to the shops , the square and seeing the Christmas markets.
We were upgraded upon arrival to a superior room (subject to availability) which was unexpected but much welcomed, It certainly got our weekend off to a good start for our celebration anniversary. We had 3 good night’s sleep after walking our socks off every day.

We had read some good, some not so good reports about this hotel before we left , regarding breakfast time ? ,the bathrooms? / mould ? / mouldy smelling passage ways etc ?.
Don’t believe a word of it, all I can say is we were in no way disappointed, everything from the moment we checked in to the moment we left. Staff at the front desk were friendly, helpful and nothing appeared too much trouble.

Our room was of a good size, comfortable bed and spotlessly clean. The breakfast was also absolutely fine. If something ran out, it was soon replenished. The self-making waffle machine was also well used. Certainly by me.
Good fruit juices not artificial tasting, which is always a good sign, decent coffee, cooked or continental breakfasts , selections of fruit, Danish pastries, etc all were fine, ask for fried eggs if you prefer. Although my partner would have liked to have seen an omelette bar , but that’s no great loss for us.
If I have any criticism or being picky in any way ( which I am not) I think a more effective toasting facility is needed at breakfast time, the current one takes for ever and not very efficient.

Once we arrived home my partner realised she had left her jewellery box in the wardrobe /safe. She emailed the Hotel as soon as she realised and the next day we recd an email to say they had found it and would be sending it on to us, only too delighted to send on the postage costs. That’s service, and even more important I don’t have to replace the items in the box , the humbug that I am!!!

We were delighted with our choice of Hotel, and the service.

Would we return to Brussels and stay at the same hotel. Yes we would.
Don’t bother with a underground 3 day pass, once you get your bearings everywhere is within walking distance and you get to see more of the city in the process.
Thank you to everyone for a most enjoyable stay.

Room Tip: recommend room513
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fletcher22Plymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 20 December 2013
Dear traveler,

Thank you for your review on Tripadvisor!

It was a pleasure for me to share your review with the whole Hotel team!
We very much appreciated your kind words as it is the team's goal to do their utmost to deliver to our guests the a great experience.

With pleasure I would like to share with you that we are currently working on implementing an omellette bar which we hope to put in place as soon as possible.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Brussels City

Property: Hilton Brussels City
Address: Place Charles Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Saint-Josse-ten-Noode
#4 Romantic Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
Official Description (provided by the hotel):
Highlights•Situated in the heart of Brussels near the Rue Neuve shopping district•A few minutes’ walk from Brussels Gare du Nord station•Close to World Trade Center and popular attractions including Grand Place City Square•Wireless internet access, business center and Scandinavian Wellness and Health Club •Bien Belge Living Lounge restaurant and bar serving Belgian specialties, fine wine and beerSituated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.Local Attractions •Stroll to Brussels’ famous Grand Place, the center of the Old City’s pavement café culture•Stop in at Marcolini’s Chocolatiers and buy some handmade Belgian chocolates to take home•Experience world class shops located on the Rue Neuve •Visit the Delerium Café•View one of the world’s finest collections of pre-modern art at the Musée d’Art Ancien ... more   less 
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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