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“Rather average for a Hilton experience”

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Hilton Brussels City
Tallinn, Harjumaa, Estonia
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Rather average for a Hilton experience”
Reviewed 17 April 2014

This hotel is an OK solution, if you're on a business trip. It's located very close to Nord train station, so coming from the airport is very convenient. If you are interested in shopping then City2 shopping center is also only a few steps away. Breakfast was average with rather moderate selection. I would not recommend the scrambled eggs and tea water was barely warm. Wifi is free in the lobby, but rather expensive if you want to use it in your room (20€/24h). But the room itself was very clean and comfy.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna-Liisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 6 May 2014
Dear Traveler,

Thank you for taking the time to leave a review on Tripadvisor.

We appreciate your comments and regret that not all areas have met your expectations.
I have shared your feedback concerning our breakfast to the team to seek for improvement measures.

On a different note I am very glad you enjoyed your room accommodation.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
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English first
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

Very nice notel in central Brussels. Very nice rooms, well kept and with very comfortable beds. Nice bathrooms. The staff was professional, however a little stressed during the weekdays. In the weekend the staff was a lot more friendly and more attentive. Very good breakfast, but might be a little worse if you're a vegetarian. OK neighborhood. The only major flaw I found was that wifi is not included in the room and was rather pricey. There is however free wifi in the lobby.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denjohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 23 April 2014
Dear Traveler,

Thank you for taking the time to leave a review.

We glad to read you enjoyed your stay with us and particularly enjoyed your room and comfort of our beds.

We appreciate your comments concerning the attentiveness of the staff during weekend and how there is room for improvement during busy weekdays. We will indeed review this point with the team to seek opportunities.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
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Kennesaw, Georgia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 April 2014

This hotel has wonderful staff, Mustafa is the man. He will go out of his way to help you. The young ladies at the desk were awesome. Breakfast was very good. The staff needs to make sure the food is refilled up to 10:30 AM. By 9:00 AM the bread and pastries were gone. It is centrally located right next to the North Station. Only complaints we had were some of the rooms are very noisy, near exit doors. Some of the lower level rooms need updating. We had to move rooms several times but after the third time we were all set.

Room Tip: Make sure you get a room on upper level away from elevators, exit doors and maintenance rooms. The...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobsacard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 7 April 2014
Dear Traveler,

Thank you for taking the time to leave a review on Tripadvisor.

We are glad to read that you enjoyed your stay with us and thank you for your great feedback concerning Mustafa which I will gladly share.

I regret about the noise issues you encounter and glad the team was able to accommodate you to a room that met your likings. Also, thank you for your feedback concerning the Breakfast, will share with the team for prompt action.

Thank you very much for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
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winona, MN
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 April 2014

I had made a res before reading the reviews and would have cancelled but for their 3 day cancellation policy. I was expecting a fight when I arrived.

IF YOU ARRIVE BEFORE 2 P.M.: apparently they have strikes here so much that they schedule them to end at 2, so if you arrive before then, take the METRO, not the cab. I just paid 30 EUROS for the ride and had to walk quite a way to the hotel because the strikers walking. The police do nothing to direct traffic. NOTE: the "Rogier" is 5 stops from the Midi train station and just in front of the hotel. The best solution and not inconvenient.

We are Hilton gold status, and told upon arrival that we get 2 free drinks per person in the evenings, a free hot/cold breakfast in morning and free internet. I was not upgraded until I asked, but the front desk female was quite pleasant and helpful with hotel/area information and didn't make me rant or beg for my upgrade.

The room was a good size, modern décor, decent bathroom, bed comfortable, and wood floor. The room was clean. Has an electric teapot which I appreciate (didn't have them in my London or Paris hotels). Large desk area, 2 comfie chairs and a large flat screen tv. Lighting is good. Two large windows overlooking - well, nothing pretty out either window in my corner room. I asked for a luggage rack upon arrival to the room and it arrived in less than 5 minutes, which surprised and pleased me.

I have no complaints really about the hotel - the worst I can say is the floor is dusty on my bare feet, but nothing drastic and the windows could use a washing from the outside. I can hear doors slamming in the hall when opened and closed, which is a bit annoying.

The Sheraton is across the street and Intercontinental right next door. Stil, there is landscaping/construction (though of course no one is working) across the street and there is trash and construction mess and barricades everywhere across the street so its not pleasant looking outside. Still, that's not this hotel's fault. Brussels seems a pretty dirty city overall anyway I guess.

Lots of restaurants and shops right by the hotel. LOTS.

Hotel looks to be business clientele. You walk past a pleasant dining area upon walking in to the rather simple front desk. But I don't care about a fancy lobby or front desk. The room is what matters to me, and I am happy enough with the room.

Overall, from what I see thus far, I am well satisfied - unexpectedly, with the Hilton Brussels City Center. Much relieved to not have to throw a fit. Bravo!

Room Tip: DO ask for your Hilton preferred guest upgrade. DO take metro from train station instead of cab if...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kri o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
200 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 2 April 2014

This place has an old world charm to it. its a simple and convenient hotel and is well worth money spent. Located in heart of the city and has a lot of good spots within walking distance...

the rooms are though small ( typical Europe) but are comfortable.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ru80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 7 April 2014
Dear Traveler,

Thank you for your review on tripadvisor.

We are glad to read that you enjoyed your stay with us!
Concerning our rooms, please note that offer a range of guest rooms which also vary in size from Hilton Classic to Deluxe and Suites.

Indeed we are centrally located and walking distance to main attractions such as the Rue Neuve shopping area, La Grand Place and St. Catherine church surrounded by its characterizing brasseries.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
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Birmingham
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 April 2014

Hotel is well situated about 1 km from the centre very near to Gare du nord .Easy to walk to restaurants and shops
Staff are very helpful
Lovely quiet spacious room Great breakfasts . Hot and cold food ..loads of choice . bar in the foyer
Safe in the room for valuables
Sauna and fitness room available .
Near to botanical gardens where you can have a lunch on the terrace .
Hop on hop off bus stop opposite the hotel and taxis available outside the main entrance

Room Tip: 7th floor is good
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BirminghamWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review, 8 April 2014
Dear Traveler,

Thank you very much for taking the time to leave a review on Tripadvisor.

We are very pleased to read that you fully enjoyed your stay with us and had the opportunity to enjoy our Scandinavian Wellness and Health Club featuring sauna, hammam and work out area with a 24-hour complimentary access.

Thank you for having chosen the Hilton Brussels City and we look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 31 March 2014

recently stayed at Hilton City Hotel and i was impressed by the quality of the staff. Hotel is centraly located, 10 minutes walking from city center, but the best of this hotel was the good tips given by Bruno, the porter who told me where to go in Brussels. He offered me a very nice experience of brussels, and I will definitly ask him more advices when i return. Thank you very much

Room Tip: ask for deluxe room if available
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank howsiewosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, Manager at Hilton Brussels City, responded to this review, 7 April 2014
Dear Traveler,

Thank you very much for your review!

We are glad to read you enjoyed your stay with us and particularly our Staff! With pleasure I will share your comments to Bruno and the team.

Indeed we are centrally located making us the ideal starting point to explore all that the city has to offer.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Brussels City

Property: Hilton Brussels City
Address: Place Charles Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Saint-Josse-ten-Noode
#4 Romantic Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
Official Description (provided by the hotel):
Highlights•Situated in the heart of Brussels near the Rue Neuve shopping district•A few minutes’ walk from Brussels Gare du Nord station•Close to World Trade Center and popular attractions including Grand Place City Square•Wireless internet access, business center and Scandinavian Wellness and Health Club •Bien Belge Living Lounge restaurant and bar serving Belgian specialties, fine wine and beerSituated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.Local Attractions •Stroll to Brussels’ famous Grand Place, the center of the Old City’s pavement café culture•Stop in at Marcolini’s Chocolatiers and buy some handmade Belgian chocolates to take home•Experience world class shops located on the Rue Neuve •Visit the Delerium Café•View one of the world’s finest collections of pre-modern art at the Musée d’Art Ancien ... more   less 
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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