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Hilton Brussels City
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Reviews (2,599)
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All reviewsthe grand placedeluxe roombrussels citytrain stationminute walkbusiness hotelconvenient locationshopping mallcity centrewaffleshonorssquareeurossaunaeuropestatusslippers
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Reviewed 14 July 2014

OK we are Hilton Fans especially noting our Diamond status but even so this hotel seemed to tick quite a few boxes for a couple of nights. A 5 minute walk from the Gare Nord (which is only about 20 mins train to/from the airport). Its then about a 20 minute easy pleasant walk from the hotel to the Grand Place. The reception staff were some of the most pleasant, courteous, helpful and charming we have ever met in any hotel. They really couldn't do enough for us even on the most simple of requests. The room was perfectly adequate with plenty of space (613) although the bathroom was pretty small..........we try not to spend a lot of time in our room when sightseeing !!. Everywhere was immaculate and clean as you would expect from the brand. Breakfast was again perfectly adequate and even though the coffee did come from a machine it was good. (where do people think coffee comes from even if served by the waiting staff!?)

Common areas a bit contemporary and 'funky' but fine as was the small bar with a good selection of beers etc and nice people serving (If you go to Brussels you probably want to go to one of the hundreds of authentic Belgian bars to drink the awesome beer and probably not sit in a hotel bar anyway!)

Its located nearby to several other hotels although the outside is a bit of an eyesore noting building work but who sits in a hotel looking out of the window !?

If you want top of the range luxury then there are plenty of places to go but this more modest Hilton is good.......and the staff 5 *

Ps Free breakfast and drinks vouchers for Gold card+

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank applethug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for your review and loyalty towards our Brand!

We were glad to read you fully enjoyed your stay with us and rated our Team 5 stars! It will be a pleasure to share your comments.

Indeed we are centrally located making us the ideal starting point in exploring all that this great city has to offer.

Thank you for having chosen the Hilton Brussels City and sincerely look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

This hotel is in the business district...a bit worn and funky furniture in the lobby. Small room and we had a roll-a-way for our third person (comfortable). Breakfast was good...staff not all that welcoming.

Room Tip: Breakfast was good
  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank goodtravel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for taking the time to leave a review on Tripadvisor.

We are glad to read you overall enjoyed your stay nonetheless regret about your comment concerning our staff. We apologize about this and please do rest assured it does not reflect our usually given perception to our guests. I will indeed share your comments with the team.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future ensuring a most enjoyable stay from all areas.

Kind regards,

Vieri Biticchi
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Room facilities pretty basic, bed not terribly comfortable and very basic bathroom, wifi signal in room weak. Breakfast selection poor, coffee only from a very basic machine. Even for a one night stay, the comfort level is too low, especially for a Hilton. The area around the hotel was a construction site.

Stayed: March 2014, travelled on business
Thank UkWorldtravellerplus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for taking the time to leave a review on Tripadvisor.

We regret to read that your stay did not fully meet your expectations.
We will keep into account your comments for internal review to assess areas of possible improvement.

Thank you for having chosen the Hilton Brussels City and hope to have the possibility in welcoming you back in the near future; this would give us the opportunity to regain your faith in our product and services offered.

Kind regards,

Vieri Biticchi
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Centrally located, next to big pedestrian road and metro station. Service and amenities excellent. Breakfast very rich and of high quality. Very clean rooms, but a bit tiny. Reception desk very helpful.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
Thank urga03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for taking the time to leave a review on Tripadvisor.

We are happy to read that you fully enjoyed your stay with us and particularly appreciated our breakfast offering. With pleasure I will share your comments with the team.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We spent two nice nights in this hotel on our way to Nairobi, Kenya. It was a nice stay in a pleasant hotel. Although very small, our room was appointed nicely. No complaints, unless one has more than two suitcases. A lot of construction going on in the neighborhood, a view of some big building next door, but plenty of eateries and close to the metro. Would go again and rate it higher if the rooms were a bit larger.

Room Tip: Would select a room in the front of the hotel if doing it again...a better view, I think.
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VieriBiticchi, General Manager at Hilton Brussels City, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you for taking the time to leave a review on Tripadvisor.

We are glad to read you enjoyed your stay with us. Indeed we offer a range of guest rooms from single to classic, deluxe and suites which also vary in size.

Thank you for having chosen the Hilton Brussels City and look forward in welcoming you back in the near future.

Kind regards,

Vieri Biticchi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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