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“I have enoyed this hotel”

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Crowne Plaza Hotel Brussels - Le Palace
Certificate of Excellence
Buenos Aires, Argentina
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“I have enoyed this hotel”
Reviewed 4 July 2013

The lobby really beautifull,elegant with marble walls, and de carpet amazing. The room confortable, the matress very good.
Breakfast perfect. , with fresh food, delicious bread.
good location, just 10 minutes walking to train station.
receptionist very friendly.

Room Tip: rooms facing de square, lighter and big.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bibiana0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
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  • Arabic first
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  • Chinese (Simplified) first
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English first
Sydney, Australia
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2013 via mobile

We had one night at this hotel. Downstairs was beautiful. The rooms were of crowne plaza standard, but you could not get any help from the staff. Twice I asked them would they help me book crowne plaza Berlin and they told me they couldn't do it. So I spent an hour on their 4 computers. One was taken. The first I couldn't get the @ to work, I went for help. They told me it didn't work. One computer I couldn't get online, I asked someone for help and they said they would send someone ... Never happened. Finally I made a booking. Which was stuffed up.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, 16 July 2013
Dear Lisa S,

Thank you for submitting your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience it may have caused you. Rest assured that this isn't reflective of the high standards we usually pride ourselves. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again in the near future to provide you with the service you deserve and expect from us.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level 5 Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 24 June 2013

The location is good, but the room I got was far below Crowne Plaza standard. The room was very small, with a window facing a wall of another Building. You couldn´t even see if it was raining outside...
The furniture should have been replaced a long time ago. The bathroom floor was stained. The mini-bar empty !
However the service in the reception was quick and friendly. But not enough to compensate for the low standard.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheDane2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, 10 July 2013
Dear TheDane2,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the size of the room and the condition of the amenities in it. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Commerce Township, Michigan
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 June 2013

Although the hotel is located north of everything we visited, there was a metro station on the next corner and we were able to quickly get around. We did not eat dinner at the hotel, but enjoyed the lounge for drinks and dessert. All employees we met were very friendly and while the hotel seems to be in a business district, we found a couple of restaurants near by that were good for a quick dinner. Not great meals, but good meals.
Our room was a junior suite with a sofa bed for our son, and we still had room to move around. It was not close to the rail station, but without traffic the taxi ride was only 12-15 minutes. With rush hour traffic, it was closer to 20+ minutes.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsStapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 June 2013

Just on the edge of the all the old cities attractions and within easy walking distance.

Comfortable rooms etc.

Pretty much what you would expect from a Crowne Plaza. there is a lot of building work going on with the roads on this part of town but it was quite enough for us.

Room Tip: Go for a high floor
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doirefad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2013

Myself and my Husband Stayed here for weekend.Very good Breakfast- there were lot of choices. Centrally located and walk able distance from train station, city center, Grand-palace,Manneken pis and Comic Strip Museum.Room service is good. Receptionist were helpful too in guiding us with the routes.

I would recommend this place to anyone.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigbear_om
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, 16 July 2013
Good day bigbear_om,
It was our pleasure to have hosted you. We are delighted that you liked our hotel and Brussels so much, so please spread the word.
We would be happy, if you would return to Crowne Plaza Brussels Le Palace one day.
Best, Rogier M. Hurkmans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 June 2013

I stayed for one night at the Crowne Plaza Hotel in Brussels. Unfortunately, my room was very dark and unwelcoming, as there was only a very small window at the side right in the back of the room. So if you are staying for a longer period or are in the room for a longer time, it might be worthwile to ask for a room with a proper window!

The Bathroom was nice, although the drain in the bathtub didn't work properly and the water stayed in the bathtub. This is not what I'm used from hotels in this price range and should be regularely checked by housekeeping.

All in all, I had a good night's sleep but wouldn't stay here again.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank citygirlloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, 4 July 2013
Dear citygirlloves2travel,

Thank you for your feedback regarding your recent visit at our hotel. I'm sorry you were unhappy with the appearance of the room. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We appreciate all guest feedback, and strive to provide excellent service to all of our guests.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Property: Crowne Plaza Hotel Brussels - Le Palace
Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Saint-Josse-ten-Noode
#2 Romantic Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Hosting an event on site? Our flexible meeting facilities include WiFi and the assistance of our Crowne Plaza® Meetings & Events team. Situated on Place Rogier, our hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less. Our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; WiFi, Business Centre and Fitness Centre facilities are available around the clock. Questions? Our multilingual staff are at your service. Hungry and pressed for time? Choose from a fast and fresh dining menu. Or, linger over a beer or international cuisine at Nouveau Taste Restaurant or Deco Verre Brasserie. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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