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“A comfortable hotel in a good location”

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Crowne Plaza Hotel Brussels - Le Palace
Certificate of Excellence
Reviewed 17 February 2014

I stayed at this hotel for two nights for a conference recently. As usual the room had a very comfortable bed and clean bathroom. The TV controller took a bit of getting used to but eventually I realised that you have to move your hands around as in a Wii fit video game!
Rather disappointingly, the main hotel bar was closed for the week I was there! Its location is ideal for walking into the city centre.
Overall a good stay. As an IHG club member I am certain that I would stay in this hotel again.

  • Stayed: February 2014, travelled on business
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Thank CriticP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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690 - 696 of 1,882 reviews

Reviewed 16 February 2014 via mobile

For the past 6 years I have been coming to the hotel for our annual conference and they stay has always been excellent (food , room , meeting halls etc ) and this year I even got a free upgrade to a junior sweet as I became a platinum IHG club member :-)

Stayed: February 2014, travelled on business
Thank Ahmedelkalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 28 February 2014

Dear Ahmedelkalla,
It's our honor to welcome you back every year for your conference and it's great to experience that you feel so well with us. This is exactly what we're aiming for, every single day.
We're very much looking foward to your 7th stay with us, next February for the annual congress.
Warm regards from Brussels
Rogier M. Hurkmans
Managing Director

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Reviewed 3 February 2014

Very easy walk from Gare du Nord train station to the hotel. Easy walking distance from the hotel to the main tourist sites/Grand Place. Busy shopping strip nearby the hotel on Rue Nueve. Lots of sim card shops, clothing and food options.I walked all the way to the Old Masters Museum which was a bit of a hike, the train is an option as well. Nice room and friendly staff.

Stayed: January 2014, travelled as a couple
1  Thank zoo260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

Stayed here for a weekend in Brussels and can't fault it. The hotel is clean and has personality; the downstairs/hallways are heavily influenced by art deco era - upstairs the rooms remind me a bit of Alice in Wonderland with their funky carpets and tiling. Free WiFi is included and we didn't have any problems with it. Rooms are clean and spacious.

In terms of location it's a 15-20 min walk to Grand Place, the roads around the hotel were being dug up at the time we visited so it was a bit annoying trying to navigate around the roadworks. There's a metro station right opposite the hotel that is well connected with the tram line too. There are a handful of restaurants on the roads nearby as well as a Carefour supermarket if you need to grab some nibbles.

Don't forget you'll be paying a city tax when you check out. Ours was 10 euro per room.

Room Tip: One of the rooms we booked was in a "Quiet zone" - our TV sound was limited and we didn...
  • Stayed: January 2014, travelled with friends
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Thank B F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 28 February 2014

Dear B F,
It's a pleasure to experience that you liked your stay with us and the personality of our hotel. We're really proud of our over 100 years of history (and are still going strong) and our special "Klimt" inspired interior design. There is indeed a City Tax due of €7 in Brussels, per room per night. We hope to see you back with us in the future
Best regards
Rogier M. Hurkmans
Managing Director

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Reviewed 28 January 2014 via mobile

I would expect a hotel of this standard and price to be able to at least supply hot water. I stayed 10 days ago and my room on the 7th floor had no hot water. No reimbursement or gesture made by management for the massive inconvenience.
Last night 27th January also no hot water. So I had to have meal with client unwashed and unshaven. Lucky it worked this morning but really I am astonished.

Stayed: January 2014, travelled on business
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 30 January 2014

Dear Mr M.,
As a valued returning guest, we very much appreciate your stays over the last years with us and also your constructive feedback. As already done by 2 of our Managers during your last stay, I also would like to express my sincerest appologies for the inconvenience. 2 weeks ago, there was indeed a problem with the warm water supply in 1 part and floor of the building, which was solved very fast. We were not aware and informed that it had caused any problems to you. During your recent stay you informed us about the problem and we offered to send a technician to your room immediately, as there was no problem with the general water supply. Our Front Office Manager responded with an apology letter and additional IHG Reward Club points, as compensation.
It looks like me that you're not satisfied with our response so far, so please let me know how we can make it right (rogier.hurkmans@cpbxl.be), so we can learn from it and make sure your next stay with us is enjoyable and stress-free.
Kind regards
Rogier M. Hurkmans
Managing Director

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Reviewed 27 January 2014

Just returned from a weekend in Brussels, benefitting from a Eurostar deal, could not fault the hotel, lovely big comfortable rooms and beds, had total control of the heating, with a fridge and tea/coffee making facilities which is real bonus to the Brits, good wifi, good reception service - very helpful staff. We were on 5th floor which also has a 'quiet zone' - during the whole weekend it was v quiet. Well positioned, 15 mins to Grand Place, and a good 30 min walk to the Gare du Midi if you don't want to bother with public transport - unfortunately the boulevard is currently being dug up so to get back into the hotel at night was a little tricky but there was no noise disturbance. For those of you who do not want to pay or eat a lot for breakfast or snacks, we found the Carrefour in the shopping centre opposite, right down in the basement - not signposted at all, to buy odd bits of food. Remember the city tax though which is charged at the end of the stay - which I always forget, this time about €7/night/room which does add to what was originally quite a good deal. Would certainly return to this hotel and certainly to Brussels.

Room Tip: 5th floor 527/528 were at the end of a corridor and v quiet - is also a non-smoking floor (although...
  • Stayed: January 2014, travelled with family
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2  Thank Nolsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Stayed here one night for business trip. Location is not bad near the Gare du nord, right opposite the shopping street leading towards the Grand Place and next to Rogier metro station.

Staff throughout my brief stay were friendly and securing a late checkout was not an issue despite the hotel being quite busy.

Nevertheless, the hotel has seen better days. Overall, public areas and rooms are pretty tired. I had a room on the club floor and the the whole feel is as if some money needs spending on this place. Can't put my finger on it but it has an air of faded grandeur on the inside. Something to do wtih design, paintwork, carpet, doors etc... I think it's a problem a lot of IHG hotels suffer with, especially in the Crowne Plaza stable! Outside, the hotel looks nice. Fitness centre was closed but got access to the health club down the street which was good.

Don't know if I was just lucky but no problem with the wifi. TV is pretty cool with the streaming option but couldn't quite get it to work but that might have been me!

Overall hotel is fine, especially if you get a good rate!

  • Stayed: January 2014, travelled on business
    • Value
    • Location
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 9 February 2014

Dear Robert C,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.

I read with much concern the troubles you have encountered during your stay. I sincerely apologize for you did not find the hotel interiors and public areas to your liking. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare

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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint-Josse-ten-Noode
#2 Luxury Hotel in Saint-Josse-ten-Noode
Price Range: £73 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Hosting an event on site? Our flexible meeting facilities include WiFi and the assistance of our Crowne Plaza® Meetings & Events team. Situated on Place Rogier, our hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less. Our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; WiFi, Business Centre and Fitness Centre facilities are available around the clock. Questions? Our multilingual staff are at your service. Hungry and pressed for time? Choose from a fast and fresh dining menu. Or, linger over a beer or international cuisine at Nouveau Taste Restaurant or Deco Verre Brasserie. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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