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Crowne Plaza Hotel Brussels - Le Palace
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Reviews (2,053)
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All reviewsthe grand placeart decojunior suitequiet roomminute walkrogier stationbusiness hotelmini bargare duhotel is locatedcity centreshopping areaan upgradeconvenient locationbusiness tripcoffee machineenjoyed my stay
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766 - 771 of 2,053 reviews
Reviewed 31 March 2014

The staff is knoweldgeable and helpful.
The location of the hotel is right near the metro station which is well connected.
There is a tour company in collboration with the hotel, and its recommended, they offer pickup, and also their starting point is also very close to the hotel. The hotel is refurbished in a very old Palace and the interiors are nice.
Its first place where I found that if you do not need house keeping services, then you get 5 euros to save the environment, the coupon is valid only in the bar or restaurant (not with grab-and-go), so we were not able to use it, wish there was an option for points instead.
There are other chain hotels nearby (SPG and Hilton).
The Grand Palace square is nearby, and most of the touristic icons are on direct metro route, or not so far away.
The room door also had a mechanical lock inside, which I greatly appreciate.
The internet in room (on WIFI) was slow at times, and TV functions with remote was a bit hassle.

  • Stayed: March 2014, travelled as a couple
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Thank Yash A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 1 April 2014

Dear YashAgarwal,
We appreciate it much that you took the time to inform us about your stay. Your comments regarding our Environmental program are valuable and we will investigate, if we can adopt your suggestion. About the slow wifi; can you let me know what room you had (rogier.hurkmans@cpbxl.be), as we invested in the latest technology lately and this should not be the case. We're in the process of solving the issue with the tv remote control (as you can also play games, enter Facebook & Youtube, streaming movies, etc with this new system, it works like a wii controler).
It would be great to have you back with us.
Best
Rogier M. Hurkmans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Whilst the hotel room was sufficient for the price you can get much better hotels nearby.
the room was clean enough with basic decor. The bed was comfortable and large.
Meal in the hotel was nice and well priced - the unusual approach of using an ipad for selecting your meal (could be more user friendly!)
The breakfast was somewhat extortionate >€25 if you're not planning on filling up for the day then grab a coffee and pastry from a shop nearby.
We had colleagues at the Radisson blu just down the road and this seemed a much better option.

  • Stayed: March 2014, travelled on business
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1  Thank nzd31155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 1 April 2014

Dear nzd31155,
Many thanks for staying with us and for your remarks regarding the iPad menu. We will surely look into this, as we're commited to serve our guests better, every single day. Although you expressed that you have personal preferences for other hotels in our area, we hope, we can convince you to stay with us again in the future.
Kindest regards from Brussels
Rogier M. Hurkmans
Managing Director

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Reviewed 25 March 2014

This is a big hotel and the night I stayed ( a Sunday ), it seemed almost empty. Such a shame because it made it feel like a mausoleum. Public areas were very spacious and grand but the atmosphere seemed lifeless. I counted 16 people at breakfast! The hotel management could do nothing about this but I probably wouldn't use the hotel again.
Rooms were spacious and everything about the hotel emphasised the Art Deco architectural style of the building. I feel almost sad that I could not give the hotel a higher rating than I have.
It just needed more people in it to give it the atmosphere and grandeur it was build and designed for.

  • Stayed: March 2014, travelled solo
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Thank nagsSuffolkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 1 April 2014

Dear nagsSuffolkUK,
Many many thanks for all your positive comments about our hotel- nice to see that our guests wish us to be more successful, especially on Sundays. Depending on the season, Sundays can indeed be a bit quiet(er), as most weekend guests leave and business/conference guests normally arrive from Monday- unfortunately the case for the majority of hotels.
Thanks for choosing our hotel. We hope you get to Brussels again- it would be great to have you back with us.
Best regards
Rogier M. Hurkmans
Managing Director

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Reviewed 22 March 2014

This was probably one of the best weekends away!.The hotel is very conveniently located right next to the metro. The hotel had a lovely pleasant aroma, the staff are very courteous and polite and even gave us some recommendations of places to eat, the executive room had some lovely personal touches i,e the Belgian chocolates and aromatherapy sleep kit and was very clean and well appointed. Breakfast was quite substantial and was a great start to the day too. All in all , I would highly recommend it and will definitely come back.

  • Stayed: January 2014, travelled as a couple
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Thank Reggil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 1 April 2014

Dear Reggil,
We're already looking forward to welcome you again! It's very nice to read you loved your stay at our hotel in every aspect. We're glad we could make that happen.
Kind regards
Rogier M. Hurkmans
Managing Director

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Reviewed 18 March 2014

Very nice hotel, spacious rooms. Clean, modern and comfortable. Good location to walk across the street and over to the central square. Not much right next to the hotel, but things are close by. Would stay here again.

Stayed: March 2014, travelled on business
Thank manwithmoviecamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 1 April 2014

Dear manwithmoviecamera,
Thank you for staying with us and thank you for calling us a "Great hotel". This is exactly what we want to be and we're committed to do better, every single day!
On behalf of our team, we're looking forward to seeing you again with us.
Kind regards
Rogier Hurkmans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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