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Thon Hotel Brussels City Centre
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Reviews (1,340)
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All reviewscity centrefree wifibusiness tripnice hoteleuropean commissiontop floorstayed for two nightsrogier metro stationthe main squarerooms are cleanexcellent breakfastthe grand placeshort stayminute walkshopping streetlocation is excellenthotel bar
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Reviewed 4 December 2013

Stayed on 24th Floor - the water pressure to the basin was so low it was hard to tell if the tap was actually on. Brush your teeth with the complementary water instead - not the end of the world. The shower could have been used to strip paint - seriously, the pressure was incredible - which matters more to me.

WiFi was OK around 4-5MB and stable, the TV was OK with some British channels. The standard of fixtures and fittings in the room was OK for the type of hotel (weird gap on the side of the bath panel - room 2401) but generally clean and usable. Staff were friendly and helpful.

The fitness centre was basic but seemed to get better during my stay - a water dispenser arrived at some point in the week but wasn't plumbed in. I thought maybe a TV or some music would have improved it but I guess having a fitness centre in a budget hotel at all is pretty good.

Noise wasn't too bad so high up, but you definitely are aware that you are in the middle of everything with distant sirens. That said, location for Rogier Metro station is ideal and there are a number of places to eat in the vicinity. Breakfast was fairly standard fare, lots of choice. For some reason the milk was always warm which I found a bit offputting!

Room Tip: Go higher up to avoid the noise, the lifts are pretty quick so no hardship
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nidieu_nimaitre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded 15 January 2014

Dear traveler,

We thank you for your objective feedback on your stay with us at Thon Hotel Brussels City Centre.

We verified the water pressure in your room. Indeed, the tab in the sink wasn’t running correctly due to the filter in the tap. This was replaced by our technical department. Please do not hesitate to contact our reception if you notice these things during your stay, so that it can be fixed straight away by our technical department. We are aware the rooms should be impeccable upon arrival, unfortunately some things do escape the attention of the floor supervisor. We will inform our Housekeeping Manager, so that in the future a better follow up can be done.

The water pressure of the showers has been verified and adjusted as well by our technical department. It is now running at a lower pressure and it can also be manually adjusted by the mixing tap.

The fitness was indeed recently renovated and we decided to re-open it before the water dispenser was delivered. Unfortunately our supplier did not deliver all the pieces, so it could not be installed right away. This has been resolved in the mean time.
There was a TV before the renovations. We intend to re-install it, the new flat screen was ordered, but we are still awaiting delivery.

We are glad to hear that you liked our breakfast. Nevertheless, we are sorry to hear that the milk wasn’t properly cooled. It is kept in the fridge before serving, so we’ll take it up with our F&B manager, so that he can verify why the milk container does not keep it cooled. We do apologize for the inconvenience and will do the necessary follow-up.

We do hope we’ll have the pleasure of welcoming you again upon your visit to Brussels.

Best regards
Elke

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Reviewed 3 December 2013 via mobile

Came to Brussels for a long weekend break to take in the Christmas fairs, light show and to visit Brugge (3 nights 4 days).
The hotel is ideally sited for this and is a 5-10 minute easy walk from the train station after a 12 minute journey from the airport and then from there a nice 20 min walk along a boulevard to the main areas and markets. There is a metro station right outside the hotel if your lazy.
Hotel is clean and colourful, not a great fan on the seating which where mainly plastic and not comfortable. The staff were excellent and David on the desk especially was a commendable asset to the hotel giving us good information about places we wanted to visit and was a friendly face throughout our stay, nice chats on our returns in the evening.
The room was small but fore-filled all our needs great tv with stations from home (uk) and with a good alarm built in. Shower excellent, clever soap and shampoo dispensers - hairdryer - small fridge.
Hotel is highly commended for its environmental policy - by hanging a tag on your door you can request your room is not serviced in exchange for a 5 euro voucher for use at the hotel bar. So a free beer for picking your own towel up and quickly arranging your own bedding. Bed excellent but pillows too soft, needed to have more.
Did not use but fitness centre and sauna on top floor looked good.
Access to free internet by using one of the two computers in the hotel lobby.
Pet hate is why all hotels insist on charging extra for wifi and the thorn was no exception. If must just add it to the overall cost and then say free!
Good breakfast in the mornings with really excellent coffee but my only real complaint from our stay was that the food was warm at best. During my stay they were serving small sausage balls and I was at the service when they topped up the heated container - they were put in stone cold right from the fridge is my guess relying on the heater to heat them - very bad practice!
Had the food been hot would of been a real joy. Lots of options.

Would we stay again ?

Despite the lukewarm breakfast Absolutely if only to say Hello to David again and because overall the hotel was in the perfect location for a weekend break when sightseeing the christmas markets which is why we came.
Thank you, I'm hard to please but you did it.

Stayed: December 2013, travelled as a couple
Thank NickL66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded 12 January 2014

Dear traveler,

We thank you for your positive evaluation on your stay with us at the Thon Hotel Brussels City Centre.

We are delighted to see you were satisfied with the service you received from our staff and that you appreciated the location and infrastructure of the hotel. We will definitely pass on your appreciation to our receptionists, as encouraging words are always nice to hear.

Nevertheless we regret to hear that the food at the breakfast was not properly heated and we do apologize for this. We will inform our F&B manager, so that he can take it up with the kitchen. This is definitely not acceptable and the food should be hot when served. The serving plates are only there to keep the food warm on the buffet. We thank you for pointing that out to us.

We have 4 lobby computers in total, all with free internet, 2 at the entrance of the restaurant and 2 more in the conference area. The WIFI is for free the first hour, afterwards it is with a daily fee of 6,95 EUR. If you book your stay through our own website, the WIFI is included for the entire stay. But we will look into your suggestion to include the WIFI for everyone.

Extra pillows or bedding can always be requested at the reception. We recently ordered some new pillows with another supplier, so that we'll have a wider variety of thickness of pillows.

As you have noticed during your stay, we are concerned about our environment and take specific actions. One of these actions is indeed to invite our guests who are staying for more than one night not to have their room serviced. In exchange, a 5 € voucher is given which can be used at the bar. But you can also donate this voucher to GoodPlanet. This organisation teaches youngsters to live in a sustainable way.

We are looking forward to welcoming you again upon your next visit to our capital.

Best regards
Elke

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Reviewed 2 December 2013

This is a hotel in central Brussels, just next to all the other big hotels. I found the hotel clean, service was friendly, but the overall image was a bit on the more worn side. I was disappointed that WiFi was not included in the room price - I think network access should definitely be included for any business oriented hotel these days.
The sound isolation could be better as well, the traffic was quite noticeable even with ear plugs.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Johanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded 4 December 2013

Dear traveler,

We thank you for your feedback on your stay with us at Thon Hotel Brussels City Centre.

We are sorry to hear we were not able to convince you of the efforts we've made to pimp up the hotel by the recent renovations of the bar, restaurant, reception and rooms. Only some meeting rooms remain still to be renovated, but this should be done next year .

The internet is free of charge. We have 4 computers in the lobby with free internet. The WIFI is free in the entire hotel for the first hour, afterwards it is indeed with a charge. If you book through our webpage, the WIFI is for free during the entire stay. Our corporate and MICE clients have also the WIFI included in their package. We’ll look into the possibility to include the WIFI in the room price of the remaining reservations.

The hotel is situated in the centre of the capital, therefore outside noises can not be avoided, unfortunately. The hotel has 29th floors, the higher your room is, the lesser you here from the outside noise. We started up the project to have the single glassed windows changed into double glassed windows, which should improve the sound isolation.

We do hope we’ll have the pleasure of welcoming you again upon a next occasion, so that you can see we continuously work to improve our guest's comfort.

Best regards
Elke

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Reviewed 30 November 2013

Thon Hotel is in Brussell's centre .Hotel is very nice and clean.Service is good,personnel kind.
Rooms are comfortable,you can see a nice scene from hotel,especially at evening.Price is also suitable,not expensive. Breakfast is exellent,you can also find everything what you need,even an umbrella.

Stayed: December 2012, travelled with friends
1  Thank 1103Fatima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded 2 December 2013

Dear traveler,

We thank you for your positive comment on your stay with us at the Thon Hotel Brussels City Centre.

It is always a pleasure to see that the efforts we make to improve the hotel are well appreciated by our guests.

Your feedback regarding our staff will certainly be shared with them as your words are very encouraging and stimulating.

Breakfast being an important meal, we find it our task to offer a wide choice of hot and cold items. We are pleased to see you appreciated your breakfast at our hotel.

We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels.

Best regards
Elke

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Reviewed 28 November 2013

I stayed here for 1 night as part of a group of 20 business travelers. Overall impression was positive and would hapily stay here again. Its a fairly standard business class hotel, with a very modern clean layout to the foyer/bar/restaurant area (which is one large open area).
The rooms are average size, nice simple layout. Clean, functional, quite and comfortable. The desk space is on the small side for business travellers who are working and the in-room safe isn't large enough for a bigger laptop. Also internet was expensive, but thats a common complain in many Brussels hotels.
Breakfast was a fairly standard affair, with a nice selection of hot and cold foods. Being a business hotel, I had expected queues at 7.30-8.00am breakfast, but its big enough area, so no problems.
Hotel location is very good, close to many commission offices and most importantly a metro stop at the hotel, and a taxi stand just outside to the left.
On the whole, I would happily recommend and return again.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded 12 January 2014

Dear traveler,

We thank you for your positive comment on your stay with us at Thon Hotel Brussels City Centre.
We are happy to see that overall you had an enjoyable stay and that you would recommend us.

The rooms and public areas of the hotel were recently renovated and we are pleased to see that you appreciated this.

Our safes are indeed not big enough to stall away laptops, but you can always leave your laptop in the care of the reception, if you do not trust to leave it in the room. Nevertheless, we maximized security in the hotel, so that not everyone can access the different floors and the rooms can not be entered by unauthorized persons.

The internet on the 4 lobby computers is free. If you want to use the WIFI, it is free for the first hour, afterwards it is with a daily cost of 6,95 EUR. As from the beginning of 2014, our corporate clients, who reserved through our MICE department, have WIFI included, as well as our Thon members.

May we point out, that besides the standard rooms, we also have superior rooms and suites, both rooms which are reasonably bigger than the standard room. If you value the spaciousness of your hotel room, these rooms would be more suitable for you the next time you should stay with us.

We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels.

Best regards
Elke

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