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“IzzyBizzy/Dottie 2014 - Do not go!” 1 of 5 bubbles
Review of VIK Gran Hotel Costa del Sol

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VIK Gran Hotel Costa del Sol
Gourock, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“IzzyBizzy/Dottie 2014 - Do not go!”
1 of 5 bubbles Reviewed 4 June 2014

My friend & I stayed at this hotel for one week at the beginning of May 2014 on an AI basis which cost just under £500 each. Honestly a complete waste of money, the food was awful, the wine was disgusting, cocktails & sangria out of a machine. Although this was not the case for other board basis. The canteen was dark & windowless which was a shame because the only good thing about the place was the location. Lovely pool area looking over the beach & water however the beach was closed off for 5 of the seven days with tractors & diggers working from early morning to late afternoon. I do not believe that the hotel did not know that this work was being carried out prior to the work starting. Don't expect to be treated like every other guest as AI get a raw deal, almost like lower class. I don't understand why this was the case as you have to pay for everything up front IT IS NOT FREE. The hotel is dated but on a plus side it's very very clean. If you have to stay here make sure it's room only & cheap as chips - Hope this helps anyone venturing to this 4* hotel NOT more like a 2*!!!

Room Tip: All rooms have a sea view
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  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Shugster2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 12 July 2014
Dear appreciated Client,

Thank you very much for your comment about our hotel.
The guests opinión helps us always to improve our services.
It makes me happy to know that you were satisfied with the cleanliness and the room.
I am very sorry that you did not enjoy our food and drinks. We inform our clients at there arrival that the drinks are national brands.
Concerning the additional fees I can tell you that for example for the beach towels it is an deposit of € 10,00 but the towel Price is just € 1,00.
You get back your deposit if you bring back the towel.

I feel sorry that you had a bad experience in our hotel.
We hope to see you again so that you can assure yourself that your first impression is not the way we work.

Thanks to you

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,146 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (260)
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English first
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

As we travelled on a cheap deal, this hotel was more than we expected. The situation is perfect, the bedrooms are very roomy. We were on a breakfast only basis and that was just ok. Plenty of choice but the quality was not great. I certainly was not tempted to eat any other meal at this hotel. The staff were very nice. Our room was spotless if somewhat dated. The showers were poor and while towels were changed every day, they had seen better days. Certainly 4 stars seems to be a very generous rating.

Room Tip: Most rooms are side views to the sea.
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  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jeanelizabeth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 11 July 2014
Google Translation
Estimado Cliente,

Le quiero dar la gracia por dejar su comentario sobre nuestro hotel.
Me gratifico que las habitaciones eran muy amplias y que la situación del hotel es excelente.
También me hace sentir orgulloso que el personal era muy amable.
Siento que las toallas y las duchas no eran a su satisfacción.
Le agradezco su opinión que nos ayuda a mejorar nuestros servicios y instalaciones.

Muchas Gracias
Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, UK
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Some friends and I visited this hotel for a long weekend. Ideal for beachlovers and thoae who prefer a more relaxing atmosphere. Super size rooms, we were fortunate to have a view of the sea to our left and the beautiful mountains to our right.
Buffetmeals ok, good variety and a daytime and evenibg entertainment programme.
A short bus ride away allows you to visit Benalmadena, Marbella abd Puerta Banus for the more livelier of us!

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Elizabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 10 July 2014
Google Translation
Estimada Elizabeth,

Muchas gracias por su comentario sobre nuestro hotel.
Me hace sentir feliz sabiendo que tuvo una estancia agradable en nuestro hotel.
Gracias por su valoración de las habitaciones que tienen vista al mar.

Muchas Gracias

Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

We visited this hotel in April, having got a great deal on Last Minute. I can only reiterate what others have said - this is not a 4 * hotel. OH was so surprised at the difference between it and another 4* on Lanzarote that we stayed in last year (ok, different place but still same country, continent and EU 'rules'), that he Googled for the hotel criteria.

So, what the hotel does well:

•Location - it's excellent. Not only next to a lovely beach with walks in either direction but a 5 min walk into town (which is lovely)
•Room size - very good. Plenty of room for storage which isn't always the case, even in high end hotels
•Bathroom size - I'm no expert but would suggest as big as single bedroom at least. Lovely!
•Staff - mostly very good. Friendly and helpful. One exception, a young man on the bar. Rude and unhelpful but perhaps a bad day?

What could definitely be improved:

•Drink quality. we were on a short break AI. Didn't expect to have branded drinks as in Lanzarote but, ready mixed from a tap if you ordered a cocktail? What was that about ? And, what was the explanation for a Tequila Sunrise when the main ingredient had run out and we were told, 'it's still the same without it'?

•Food. I'm sorry but I'm one of those boring people who wants their food to be at least warm. At other hotels, I've tracked down a microwave, assuming one is available, and heated my food to a temperature suitable for 'hot' food if necessary. This time, I was amused to see that not only was OH doing the same after a couple of days, but that others were too. What I couldn't understand was that the vast majority of guests were happy to eat their food, at best, lukewarm and, more likely, cold. How can they enjoy it, particularly as seafood was involved sometimes?

•The restaurant generally. We like to eat quite late when on holiday but accepted that as it wasn't high season, we would have to eat somewhat earlier. That was ok but what wasn't was the fact that food restocking seemed to stop quite some time before end of service. Not only that but on at least two occasions we found ourselves surrounded by a strong smell of bleach due to the cleaner coming into the restaurant and mopping around diners. This was before end of service and accompanied by lively discussion with other staff across diners.


Two other things that somewhat spoilt our break. One was the recklessness of two women who left their quite young children unsupervised and running around the edge of the pool. True, the pool wasn't much more than a paddling one in places but, given the size and age of the children, there could easily have been a dangerous situation. Sorry, may be old fashioned, but adults under the influence of alcohol aren't a safe combination for little ones.

The other thing was the 'cherry picker' that arrived without warning the day after we arrived. This was elevated each day to one side of the hotel and the workers on it then proceeded to drill out and re fix the fascia running along the balconies - as some of it had obviously come away and fallen to the ground (good job those children weren't there at that time, eh?). Each day, there was noise and dust until afternoon siesta. The dust and bits of mortar covered each balcony and access to inside the hotel was often extremely difficult due to the picker blocking the only way ( there is no access to the pool area from inside the hotel -see other reviews).

So, on the whole, a reasonable choice for a budget break but we probably wouldn't return. Shame really as Cala is a lovely town with genuinely Spanish bars and a lovely beach promenade. Any suggestions for other accommodation in the area?

Room Tip: Try to get one overlooking the pool: you get that, plus sea plus mountain views.
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank choc4basil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 11 July 2014
Google Translation
Estimado huésped,

Agradezco su tiempo para enviarnos su comentario.
Su opinión es muy importante para nosotros.
Gracias por su valoración de la ubicación y de las habitación tan amplias.
Me alegra saber que la limpieza y el personal fueron de su agrado.
Cada opinión es muy valiosa para mejorar nuestros servicios aunque hay cosas que son difíciles para cambiarlas como por ejemplo los horarios de las comidas. Un hotel con clienta internacional no debería orientar horarios de sus servicios según su ubicación sino según sus clientes y la mayoría de nuestro clientes esta cómoda con los horarios.
En todo caso intentaremos en su próxima estancia mejorar puntos posibles para ofrecer una estancia inolvidable.

Un Saludo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

When to the VIK as part of a group of Golfers. Just got back, Ideal location, very good staff but could do with sorting out the cold food like Chips, Meats and the like, if you didn't get their when first out from the kitchen it was likely to be cold or warmish when you got it. Didn't sleep well though that might be just me at the end of the day I when to play Golf so it served it's perpose. Would have been disappointed if I had Holidayed their.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 10 July 2014
Google Translation
Estimado Paul,

Gracias por dejar su comentario sobre nuestro hotel.
Cualquier opinión nos ayuda a mejorar nuestros servicios.
Me alegro que le ha gustado la ubicación y el personal tan amable que tenemos.
Siento que la comida no ha sido a su satisfacción.

Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Very good location, very good to find peace with family hotel, we spent a wonderful week. Staff very polite and friendly. Rooms with large space and huge bed, something firm sheets. Nice hotel animation. Very full restaurant services, food good with plenty of choice and we are thrilled with everything about this hotel. I hope to return soon.
Un beau lever de soleil!

Room Tip: Chambre avec vue sur l'entrée de l'hôtel
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Alfred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 14 July 2014
Google Translation
Estimado Alfred,

Muchísimas gracias por su tiempo, por su comentario y por la alta puntuación.
Es un placer saber que tuvo una estancia estupenda en nuestro hotel.
Gracias por valorar nuestro personal, la comida y la situación.
Espero verle pronto de nuevo

Un saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

The gran vik was a very pleasant hotel, the rooms were comfortable and clean. It isn't particularly fancy but it was nice for a week in the sun. Good transport links nearby. Male staff friendlier than female staff.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Low Cost Holidays

Helpful?
3 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VGHCS, Director de Recepción at VIK Gran Hotel Costa del Sol, responded to this review, 10 July 2014
Google Translation
Estimada Amy,

Muchas gracias por su comentario sobre nuestro hotel.
Me alegro leer que le han gustado las habitaciones y la ubicación de nuestro hotel.

Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VIK Gran Hotel Costa del Sol

Property: VIK Gran Hotel Costa del Sol
Address: Calle Butibamba S/N, 29649 La Cala de Mijas, Mijas, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Mijas > La Cala de Mijas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in La Cala de Mijas
Price Range (Based on Average Rates): £
Hotel Class:4 star — VIK Gran Hotel Costa del Sol 4*
Number of rooms: 302
Official Description (provided by the hotel):
The VIK Gran Hotel Costa del Sol is a 4 star hotel in Cala de Mijas (Malaga), located on the beachfront of Cala de Mijas with breathtaking views out over playa de la Butibamba. The hotel is placed only 15 minutes from Marbella and 10 minutes from Fuengirola , with big shopping malls . Sun , beach , golf and relax !! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, LoveHolidays, Travel Republic (UK), Hotels.com, TravelUp and Hotelopia so you can book your VIK Gran Hotel Costa del Sol reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Hotel Costa Del Sol
Hm Gran Mijas
VIK Gran Hotel Costa Del Sol Mijas/La Cala De Mijas, Spain

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