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“All pleasure, no business”
Review of Sugar Ridge

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Sugar Ridge
Ranked #2 of 2 Hotels in Jolly Harbour
Certificate of Excellence
Reviewed 20 May 2014

Sugar Ridge is the nicest boutique hotel on Island for those who prefer to stay away from the resort traps. The bungalows give you a sense of privacy. The rest of the grounds are elegant and peaceful adding to a sense of tranquility. The staff is wonderful and the service is 5-star. Carmichael´s offers you a more formal setting for dinner while the Sugar Club is relaxed and fun. They have a fantastic gym with quality equipment and is just across the street from Jolly Harbour where you can find anything you need.

Now, where it falls short. Only stay here if you are in Antigua on a romantic getaway. Antigua was named numerous times as the most romantic travel destination in the World, and Sugar Ridge was built with that concept in mind. Usually only couples and newlyweds on the property and everyone generally keeps to them selves. The evening activities are pleasant and quite and generally end early. The rooms are pretty standard with only bed (big, nice and comfortable) with TV. With the Bungalow concept - instead of main building with rooms, you have individual bungalows which host 4 rooms spread out throughout the property - it would be ideal if rooms had a kitchenette. There is no business corner which makes for quite an unproductive stay. Internet is shoddy and the lamps on the bedside tables are so big that there is hardly any space for you to place your items - find this frustrating. Also, lack of power outlets. For leisure stays - the pool area is too small and cramped and the property is not beach front, although the beach is a 2 min drive away and they have shuttles to accommodate guests.

If you are looking for a quite, romantic stay with your significant other then this is exactly where you want to stay.

Room Tip: Rooms with plunge pools on the balcony get worse Wifi reception. Although if you are there on vacat...
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  • Stayed: May 2014, travelled on business
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2  Thank kal3o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 - 592 of 1,092 reviews

Reviewed 19 May 2014

We chose Sugar Ridge for its Boutique-like characteristics: smaller (60 rooms), option to opt-in or out of the all-inclusive package, restaurants and location. We were not disappointed! In addition, the staff was welcoming and relaxed. (Thanks for the great fun Troy! Thanks for the love Carleen!) It was a perfect hotel for what we were looking for! Many beaches surround the area and we appreciated the walk to the beach or we took the free shuttle offered by the hotel. Best of all was the view from our room. We opted for a higher room on the hill and this had us getting up early, even on vacation, to relax and read in the peace of the garden around us, loving the ocean and landscape views. As we did not do the all inclusive deal, we went out to a few surrounding restaurants which were great and there is a grocery store in Jolly Harbour, about a 5-10 minute walk away from Sugar Ridge, for water, snacks or for prepping a picnic for your balcony or for the beach. Little splurge: Massages at the Hotel Spa (Aveda) were among the top massages we've had!

Room Tip: Higher up in the hill is more private and offers a view you will never forget!
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  • Stayed: May 2014, travelled as a couple
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3  Thank Mathieu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

I chose to stay at Sugar Ridge having spotted it on a previous trip to Antigua with the family. On my own this time - I wanted a catered holiday, and Sugar Ridge seemed to offer everything I wanted this time - nice rooms, choice of restaurants serving food a la carte as opposed to the ubiquitous buffet, but having stayed here, what has really made my holiday has been the fantastic and extremely helpful staff.

From the moment I arrived until now when I am winding down to leave, every single member of staff has been efficient and friendly. So what if at times service in the restaurant is a bit slow..... Chill, man you're on holiday in the Caribbean - take it easy yourself - it's really "no big ting!"

Rooms are good sized with nicely appointed shower rooms, and the dark wood and white decor really suits the area. They are serviced daily by ever cheerful maids, and are extremely comfortable, with huge balconies ( mine had my own private plunge pool) complete with table and 2 chairs and a daybed.

As I said all the staff are friendly and willing to make your holiday the best ever, and I single out Janine and Marcia on Reception, Carleen in the Sugar Club, and Troy the barman in Carmichaels for special mention, and all the "buggy" drivers who were willing and ready to whiz up and down the long and winding road to the room or Carmichaels at all times of the day or night.

Food wise, the a la carte option was great for me - I enjoyed being able eat from a menu and have my meal cooked to order rather than abandon my bag whilst I joined the ravening hordes at a buffet of stale and overheated food, and the choice of 6 wines as well as most other drinks and cocktails was good too.

Would I come back? You betcha! And the sooner the better - it will feel like coming home!

Room Tip: Higher numbered rooms are higher up the hill and therefore further from the action, but quieter for...
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  • Stayed: May 2014, travelled solo
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6  Thank CarolynUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Too much of the wrong things can never be good for you, but, ah the good stuff - likeliness SugarRidge style - now, that's a different story....
Fairy tales abound with the symbolic presence of the number three, and we would concur, since this was our third visit at this sweet spot, and indeed magical it was: from our "Welcome home!" greeting from Marcia to our last hug and handshake with Vorn at our departure, our stay was n enchanted foray from the cold realities of life in the north.
Mornings were blissfully indolent, with abundant breakfasts delivered to our room, where we enjoyed variety of egg dishes, rolls, or,toast, fresh fruits and coffee, al fresco, contemplating the morning sun over Jolly Harbour or the antics of the bananaquits.
Then we would head off to our daily sojourn of a breathtaking beach -usually Valley Church or Turner's, and spend the day swimming in calm waters, walking, reading, and gazing dreamily at the splendid Cornucopia of restful colours, like light turquoise water, and baby blue skies.
Lunch was easy and convenient, since the AI plan allowed us to nosh at the beach restaurants without worrying about carrying cash.
If we needed any items throughout the day, Vorn, Glendon or Kevin would run us over to JH, and either wait or retrieve us later. All we had to do was ask - better than the fairly tells, because here wishes could be granted without the accompanying nasty moral! Kettle in the suite - no problem! Umbrella? Taxi? Something from the gift shop? Everything appeared with ease and celerity.
Evening meals were a little longer in appearing, but they were compensated by the charming presence of the staff who were only happy when you were, like Dino g with old friends.
The menus have been revamped and change frequently to add variety, although I felt there was enough choice from previous visits. Some of the best dishes are the prawns, snapper, soups, and desserts that make you forget that you ever worried about your waistline!
Isn't that what holidays are for - escape, indulge and otherwise throw off the burdens of the everyday?
The staff here, are so focussed on the NOW, the needs of the individual guest that you realize how sweet life can be: kudos to the GM Keith Martel who creates the magic. not only does SR ensure us the same room for each visit, but, as per our request, now offer a screened-in veranda, so we can indulge in the blissful trade wind breezes!
Short of winning the 649, what can a Canadian wish for?

  • Stayed: April 2014, travelled as a couple
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3  Thank MelvaOntario_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

We stayed for ten days at the Sugar Ridge Hotel. It was our first time in Antigua and was all booked at the last minute.
First impression of the hotel not so good - largely ignored by the reception staff after a long flight and then taken to an "upgraded" room. We specifically booked a room with a plunge pool but had been given one without but with a better view. Other than that, there was no difference to the one we booked except we really wanted a plunge pool having enjoyed one in our previous Caribbean holiday. However, the staff did change us to a plunge pool room and then we started to settle into the Sugar Ridge. Overall our ten day experience was good with a few hickups. There were some fabulous members of the team - notably Glaive who looked after us so well by the infinity pool and Carleen who was our so friendly waitress for breakfast. The food was excellent, but the service sometimes a bit hit and miss, especially down at the main pool where some of the staff thought that service was optional. The rooms were clean and nicely furnished. They were a bit tight on the toiletries - refreshing the shampoo and conditioner was a no-no which I thought was mean given this was supposed to be a four star resort.

  • Stayed: March 2014, travelled as a couple
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5  Thank Julie096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SugarRidge, General Manager at Sugar Ridge, responded to this reviewResponded 28 May 2014

I was sorry to read that your first impression of Sugar Ridge was not as it should have been. Unfortunately we became over booked in the category of room that you requested resulting in the complimentary upgrade. Fortunately we were able to subsequently juggle things around and ultimately give you a plunge pool room and we are very sorry for any inconvenience that was caused. I was pleased to read that overall you were impressed by our staff and I thank you for singling out Carlene and Glaive for special praise. I was also pleased to read that you found the food excellent and were also happy with the furnishing etc in your room. Your comments referring to amenities have been noted and have been discussed with the housekeeper. Thank you for taking the time and trouble to share your experiences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

The staff makes this a very special place -- everyone was helpful and friendly, from the people at the desk, to the shuttle drivers, to the "golf cart" chauffeurs -- they all made the difference!.
Food and service at the Sugar Club were very good -- also the music!
We highly recommend this spot!
H & H from Maine

Room Tip: Lovely rooms, marble floors & walls, rain shower.
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  • Stayed: April 2014, travelled with friends
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3  Thank Oceansiders1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

We loved this place. Booked on Secret Escapes. The staff were just incredible - friendly and funny and polite. I will always have such fond memories of this place, the views from the top restaurant are incredible as is the food.

There are two pools one at the top and pool with great service at the bottom of the resort. Yes the place is a little hilly but there are buggies if you need them but we always walked no problem.

Vaughn is a legend - go on his nature walk it wont disappoint. The beaches are unreal, white sand green tinged water. We loved them.

The manager seemed a little aloof at times but the rest of the staff were superb, and the all inclusive scheme at the beaches was a little unclear. When we queried it they made us a fantastic picnic with beers and lots of ice to keep everything chilled as we headed to half moon bay and English Harbour.

Antigua is a magic place - you should go.

Room Tip: Any would be fine
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  • Stayed: October 2013, travelled as a couple
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5  Thank Grahamdill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Ridge

Address: PO Box 153, Jolly Harbour, Antigua
Region: Caribbean > Antigua and Barbuda > Antigua > Saint Mary Parish > Jolly Harbour
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Jolly Harbour
Price Range: £170 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Ridge 4*
Number of rooms: 60
Official Description (provided by the hotel):
Antigua’s newest boutique hotel nestles in a sugar cane-bordered natural hillside with stunning views of the surrounding landscape and the turquoise Caribbean Sea. Designed in contemporary colonial style, rooms have private large verandas, plunge pool and full amenities. An Aveda™ spa provides the latest in holistic therapies; a gym, 3 swimming pools, trendy Sugar Club bar/restaurant and the more formal Carmichael’s, make Sugar Ridge the place to be. ... more   less 
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Also Known As:
Sugar Ridge Hotel Jolly Harbour
Sugar Ridge Antigua/Jolly Harbour

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