My husband and I and our two grown up daughters stayed at The Sala for 10 nights at the end of March for my husbands birthday. We stayed in two deluxe balcony rooms which was great, however not enough storage for 2 adults. On arrival we had complimentary sparkling wine and a birthday cake in our room which was a nice touch. The first four days of our stay were wonderful! The hotel was modern, clean and the staff were attentive. The pools were quiet and relaxing which is exactly what we needed. The Spa treatments and massage area by the quiet pool were serene. We dined in the hotel restaurant by the beach and pool area, which at the start of our stay was fantastic. The food was extremely good, very chilled out and romantic.
Then it all changed......... On day 5 the hotel was bombarded with a large booking of 10 adults and approximately 15 young infants. They completely took over the main pool area, beach bar and restaurant. From this period on the entire place descended down hill rapidly. Examples of unacceptable bad public behaviour are as follows; children unattended in the pool with glass bottles, milkshakes, food, wet towels and buckets of sand from the beach. The relaxing pool area quickly turned into a children's play area with toys and towels everywhere!! The beach bar became almost impossible to access with children sitting on stools a baby actually propped up on the bar.. It seemed although the staff and especially the management were unable to control the situation, they also seemed to cater to the large, rude and arrogant families every need with the sufferance of the other guests. The hotel provided a large gazebo by the pool for the large group of families for breakfast and dinner however the children were continuously up and down and standing on chairs etc which you can imagine completely changed the chilled out and relaxing vibe. At breakfast time the resturant was like a zoo. The group of families used the restaurant and we were asked to sit in the gazebo, when you are paying £15 for breakfast per person it was unacceptable. The service and food in the restaurant completely changed and the whole hotel was under staffed. We attented the Thai buffet at the begining of the holiday which was wonderful, we then tried the BBQ rib buffet on the second half of the holiday and could not believe the difference in the quality, quantity and selection of the food. There was not enough food to go round and we were each given two small ribs from the BBQ. When my daughter went up for seconds there was nothing cooking on the BBQ, she asked for more ribs and after waiting 10 minites was served a raw, fatty piece of pork. The service was also awful that night, we had to pour our own wine throughout our dinner and once we had eaten our main course our starter plates and bowls were still sitting at our table. I then had to get up and clear the table myself and put them on the resturant bar. In light of the experience at the rib night we felt unprepared to pay for the food bill, my husband spoke with the chef in complaint of the bad evening we had experienced. As a gesture of good will they invited us back the following evening promising they would make it up to us, which we accepted.
Every day my family and I sat on the beach, but liked to move to the quieter pool in the afternoon to get the last bit of sun, however even the quiet length pool was not an option as other guests with children had to move by this pool due the main pool being over crowded with the large group. Towards the end of the holiday there were no fresh towels by the beach or pool in the late afternoon and when we asked for one they said it was not possible and we were asked to collect towels from our rooms and they would be replenished in the evening. When we managed to sit by the quieter pool, drinks and towels from previous guests had not been cleared and were still not moved during the couple of hours we were sitting there. Cold drinking water was served at the beach and pool throughout the day, this also changed and if you wanted a glass of water you would have to ask for it and wait by the overcrowded bar.
We were completely shocked how the management accepted such a large booking at a small luxury boutique hotel. We have also seen another review since returning home where this has happened before in January and the management have obviously taken no notice.
On the last night we went to The Fishermans Village for dinner and came back to an unlocked room! The maid came in to do the turn down service and did not lock the door behind her. What more can I say!
When complaining about this at reception on our last night another large group checked in! Around 20 young, rowdy and excited teenagers were checking in. They were put in the garden pool villas below us. That night they were up till the early hours partying and jumping in and out of there private pools and playing loud music! We were very happy to be leaving the next morning!
From our experience at the resort it is apparent that the Sala's main objective is profit, leaving their reputation and guests perceptions at stake.
- Official Description (provided by the hotel):
- SALA Samui Resort and Spa is a stunning deluxe pool villa resort on Koh Samui island, featuring private swimming pools in 53 out of 69 total villas and suites.At SALA Samui, a comfortable, relaxing ambiance is created by a harmonious blend of traditional Thai architecture with modern facilities and amenities. Friendly, well-trained staff pamper guests with professional, personalized service.Located on pristine Choeng Mon beach on the northeast corner of Koh Samui island, SALA Samui is just 15 minutes from the Samui airport, 20 minutes from Bo Phut's quaint Fisherman's Village, and only 15 minutes from Chaweng Beach shopping and nightlife. ... more less
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- Also Known As:
- Sala Samui Resort And Hotel Koh Samui
- Sala Samui Hotel
- SALA Samui Choengmon Beach Resort Ko Samui/Choeng Mon, Thailand