My father and Step mother held their wedding reception here a few days ago.
I'd like to start off by saying how lovely the venue is and the adjoining b&b it truly is in a picturesque setting. The waiting/bar staff were fantastic, incredibly courteous and no request was too much. However, I feel I must report the abysmal behaviour of the owners, actually when I say owners I mean the woman (Nicole I think) as the man too was lovely.
Firstly, as other reviews on here have indicated, before the money was paid she was sweetness and sunshine, nothing was too much trouble, but once the full amount was sent a jekyll and hyde effect seemed to take place. The bride and her bridesmaids were to be staying in the b&b both the night of the wedding and the night prior and the bride had organised with the woman to have a few drinks and nibbles at the venue the night before while we were putting the final touches to the decorations. Well, when we arrived with our bits and pieces we were informed that she had changed her mind and if we wanted to carry on our evening there we would have to pay for corkage of the wine (which is reasonable) of up to £20 per bottle (which is not reasonable) as you can imagine my step mother was rather upset as she had organised a lovely evening to then be told, er...actually...no! And this was just the start of it. The next day, after we had all got ready we headed off to the church, the previous night's debacle almost forgotten. However, when my step sisters and I arrived back to our rooms we found them to not only have been serviced (as you would expect) but all of our things had been moved and the unopened bottles of wine ect that we were unable to drink the night before had been 'confiscated' and replaced with a snotty note stating that we would get them back when the bar closed at midnight!! I was planning on spending alot of money in the bar that evening as were other members of my family but after this incident we all refused to spend a single penny more in this business! Now I don't know about anyone else but I found this to be unacceptable behaviour and am tempted to report the matter to trading standards!
I continued to hear ever escalating tales of horror about this woman as the night went on from various people who had the displeasure of meeting her before so I urge anyone reading this and thinking of booking any sort of function at this venue to please take heed of what I, and other people, have written as I would hate for any other people to have their special day ruined by this horrible woman!! Again I would like to point out that all the other members of staff were fantastic and obviously took pride in delivering great service, its just a real shame that their hard work was eclipsed by someone so unpleasant.
- Also Known As:
- South Elmham Hall Bed & Breakfast Harleston, Norfolk