I booked 2 rooms for 3 days in this hotel a month ahead of our arrival. I booked directly through the hotel website ... not through Expedia or other booking site. The rooms were prepaid in FULL...this was not just a reservation. As a matter of fact, the entire booking charge was non-refundable in the event WE canceled. So they had over $1000 of my money for a month before we even showed up.
Because we were arriving late at night and I did not want to deal with the hassle of going to another hotel after 24hours of travel from California (and I'd read the other reviews), I emailed them twice about our late arrival. I emailed both the address from the confirmation and the contact email address on the hotel website. I emailed right after making the reservations and a couple days before we left. Obviously the contact address on the website must be monitored but I never received a reply to either email.
Sure enough, we got there and the guy at the desk told us no rooms were available. I told him I had emailed to confirm. He shrugged and said "well you didn't email me". As if I could know his personal email! If the rooms are paid in full no confirmation should even be necessary!
I was in a total daze from the travel but we were very lucky in that we had the world's nicest taxi driver. He didn't leave us and actually argued for us with the guy at the desk in Greek for a while before taking us to the other hotel (Hotel Divani Acropolis). He also refused extra money to drive us to the second hotel.
The Acropolis Hill guy told us the Divani was 5 stars as if we were getting a big upgrade. I don't know what the stars mean but I looked online and the price was only a few euro more than Acropolis Hill. We were told we would not have to pay anything extra but I had to pay 25 euro for WiFi which would have been included at the Acropolis Hill. The people at the Divani didn't know what I was talking about when I told the WiFi was supposed to be included. Since the situation was not their fault I did not argue. The Divani was OK (reviewed separately) but the rooftop dining was closed which was one of the major features I had used to choose a hotel.
The thing that really irks me is if we paid for the rooms they should be held regardless of arrival time. It is obvious this hotel overbooks regularly in the hopes of getting paid double for the rooms. The desk clerk's attitude that this was somehow my fault was really galling. Overall my trip to Greece was wonderful but this hotel was a very unpleasant start.
- Official Description (provided by the hotel):
- The brand new Acropolis Hill Hotel opened in fall 2010 to welcome its guests in one of the most privileged locations in the center of Athens. Close to Plaka, Syntagma square and Monastiraki and right under the sacred rock of Acropolis, this hotel offers contemporary facilities and hotel rooms, most of which feature Acropolis view from their private balconies. Acropolis Hill Hotel in Athens is the ideal choice for a relaxing stay in Filopappou, an evergreen area, a breath away from the most important attractions and museums. ... more less
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