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“The President of Cypress and me”

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Hotel Grande Bretagne, A Luxury Collection Hotel
Ranked #5 of 325 Hotels in Athens
Certificate of Excellence
Atlanta, Georgia
Level Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“The President of Cypress and me”
Reviewed 4 August 2014

My room was three doors down from the President of Cypress. He has excellent taste in hotels. Love this one. Spacious room was nicely done with typical European flair. Bathroom was beautiful. Had nice balcony with view of Palace. The best part of this hotel was the ROOFTOP restaurant with fabulous view of Parthenon and city of Athens. I could have just stayed in the restaurant literally. Wanted to eat every meal there for both food quality, service and especially atmosphere. Lobby and main floor restaurant were fabulously grand. Rooftop Pool nice. Shopping nearby was great, from modern stores to the Plaka. Private tour arranged by hotel concierge staff was excellent. So pleased with HP computers/printers in business center. Finally, quality computers that WORK. A welcome change from other hotel business centers cheap computers, I had visited this trip. Every aspect of this property made our family time in Athens wonderful.

Room Tip: Even though I had Balcony room overlooking Palace, I heard no street noise at night. Loved my balco...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HTBMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
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  • Service
  • Value
  • Cleanliness
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Cairo, Egypt
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014 via mobile

We visited for 3 nights in July-August. The hotel itself is everything it needs to be: the location can't be beat, and the hotel is old and grand and beautiful.
The service is woefully lacking. After check-in, we waited in the room for our bags. Since we were staying in a suite, we called the butler service to ask about the bags twice; when they failed to show up after an hour, we called the butler again to say we were going to lunch and could they please make sure they delivered the bags and removed an extra bed which was wrongly set up. We returned 3 hours later to find bags still missing and the bloody extra bed still there!!! Tried calling the butler but they didnt pick up, so I went through reception. It then took them another half hour to locate the bags and deliver them, during which time we were sure they had been lost. All in all, 4.5 hours!
Concierge was very brusque and unfriendly, we spoke with them once on the first day and avoided them thereafter as they really cant bother helping guests. And God forbid the doormen should actually open the door for you or help you hail a taxi; no, they stand around chatting to each other while you do those things for yourself.
We visited the spa on the last night. The spa itself is really nice and the facilities are top notch, but the place was filthy. There were no staff to be seen, and dozens of wet used towels strewn about the place, dangerously wet floors, and piles of dirty cups around the water fountains.
Housekeeping: did not replenish tissue paper or toiletries. There were hairs around the sink left there, evidence of shoddy cleaning.
As were checking out, we were asked by butler team (whom we had not seen or heard from since check-in) if we enjoyed our stay. When we recounted the luggage problem, they apologised by removing the bar and minibar charges from the bill (€29 removed from a bill of around €1,490).
To top it all off, it took the bell captain 25 minutes to move our bags from the room to the door, causing us to be late to the airport.
As an SPG member I have stayed at many of their hotels in the past, some of which were Luxury Collection. Never have I seen such a general attitude of
carelessness, unfriendliness or ineptitude at any of their hotels. The level of service is significantly below expectations.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank CairoLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Htl_Grande_Bretagne, Manager at Hotel Grande Bretagne, A Luxury Collection Hotel, responded to this review, 21 August 2014
Dear Guest,
Thank you for writing your review after your recent stay at the Hotel Grande Bretagne. We would like to offer our sincere apologies for the negative experience you had. The service described is certainly not indicative of the usual high standards and for that we are truly sorry. Your comments have been discussed with the Front Office Manager as well as the Spa Manager so as to take corrective action wherever necessary. We truly hope that we will be given the chance to welcome you back on a future visit to Athens and this time exceed your expectations.
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Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

We stayed at the Hotel Gran Bretagne for two nights before heading off to Mykonos and Santorini. This is the only place you should stay in Greece. Beautiful hotel and the best location in Athens. The hotel has a wonderful pool and the rooftop restaurant and bar have a wonderful view of the Parthenon, Parliament, and downtown Athens. We finished our trip by staying here one more night before heading back to the US. I highly recommend this hotel and it certainly made our trip while in Athens. Don't stay anywhere else.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Weavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Htl_Grande_Bretagne, Manager at Hotel Grande Bretagne, A Luxury Collection Hotel, responded to this review, 27 August 2014
Dear Guest,
Thank you for writing your lovely review after recently staying at the Hotel Grande Bretagne. We really appreciate your kind comments and look forward to welcome you back when next in Athens.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 August 2014

This is a lovely building in the grand style and whilst all the staff are friendly it is very much a formal experience. If the budget stretches I would recommend taking an Acropolis view room on the 6th or 7th floor, these are the Butler floors where a team of liveried staff will organize anything you want. We had a fantastic balcony with our room which was enormous but lacked any sun loungers so I asked the on-duty butler and two arrived within 15 minutes. The group also own the newly refurbished King George next door so on the first night we went to their restaurant and had a lovely table looking across to the Parliament building and the Acropolis. Food was fine but lacked refinement, which was disappointing considering the cost. This proved to be a theme throughout the week where the views and the service were excellent but the food lacked the quality we are used to particularly having stayed at the Casa Velha do Palheiro the week before. I think this has a lot to do with the type of customer the hotel caters for which appears to be the well heeled but uncultured given the strident tones admonishing children and the predominance of mobile phones. Dress code although stated at the entrance to the roof top dining room was often ignored and t shirts and flip-flops to me seem inappropriate for dinner at 9.00. Room service was good and we took the advantage of using our balcony as much as possible.
Having walked the streets for hours looking at the wonderful monuments we relaxed in the basement spa which was well equipped and mostly under used. The foot spas and herbal steam rooms were particularly good. We didn't use the outdoor roof top pool as shade was very limited as was space.
Breakfast was an extensive buffet of high quality in the roof top restaurant so views were magnificent and again the staff were very attentive and obliging as well as long suffering in the face of unreasonable requests and demands for take-out containers.
We had the hotel arrange transfers to and from the hotel, which worked well and the drivers were very helpful. Check-in was slow, we hadn't realized and weren't told that the Butler floors have their own check-in so if you choose this option just go straight to the 6th floor reception, where you will also get a glass of Prosecco.
We enjoyed our stay but would we go again, probably but only if we could have room 602 again.

Room Tip: Always get an Acropolis view with a balcony and try for an end room as they are the largest with the...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank FionaRugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham UK
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 August 2014 via mobile

We stayed here overnight before picking up a Seabourn cruise at the port the next day. Lovely, grand old hotel in Central Athens! Rooms were spacious overlooking the courtyard, although the wardrobes were in an outer hallway. Bathroom was large and well appointed. Very comfortable beds!! The rooftop bars and restaurant were spectacular and overlook the Acropolis and have a selfie spot for photos. We had a lovely meal for 4 and didn't stint on the food or the wine - and it was 160 euros which we thought was fairly reasonable considering the vantage point that we had. Breakfast in the morning was buffet style on the rooftop and very nice. The pool and bar looked good but sadly didn't have long enough to enjoy it! Popped over the road to Parliament square at 11 am to see the Changing of the Guard Athens- style, which was fun - and obviously the inspiration for John Cleese's ministry of funny walks?!! Wish we had had longer to enjoy this lovely hotel and would definitely stay again if I was in Athens!!

Stayed July 2014, travelled with family
Helpful?
Thank KMDBirminghamUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Htl_Grande_Bretagne, Manager at Hotel Grande Bretagne, A Luxury Collection Hotel, responded to this review, 27 August 2014
Dear Guest,
Thank you for the wonderful review after your recent stay at the Hotel Grande Bretagne and we look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrollton, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2014

This hotel is perfectly situated in the middle of town. The location cannot be beat. The hotel itself is very nice, clean, and great amenities. The staff was pleasant, but somewhat snooty, and very slow in getting us checked in and getting the luggage to our rooms. The rooftop restaurant is a breathtaking atmosphere, perfect for drinks and hanging out at night. The food is good, the service is average, and it was overpriced (paid 75 Euro for 3 meals with no alcohol). There is free wif-fi in the lobby, which is nice, because it is very expensive in the rooms. The lobby cafe is overpriced, but fun surroundings.

  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank KatBSuarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 August 2014

We stayed here overnight before a Greek Islands cruise. The hotel is very grand, as it's title suggests , but the highlight for us was the view from the Garden Restaurant where we had breakfast. It has stunning views to The Acropolis and is a great photo opportunity.

  • Stayed June 2014, travelled as a couple
    • Service
Helpful?
Thank 605Chrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Grande Bretagne, A Luxury Collection Hotel

Property: Hotel Grande Bretagne, A Luxury Collection Hotel
Address: Vas. Georgiou A' 1 | Constitution Square, Athens 105 63, Greece
Region: Greece > Attica > Athens > Syntagma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 325 Hotels in Athens
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Grande Bretagne, A Luxury Collection Hotel 5*
Number of rooms: 321
Official Description (provided by the hotel):
With breathtaking views of the famed Acropolis and Parthenon, regal Constitution Square and the Parliament, lush Lycabettus Hill, or the original Olympic Stadium, the Hotel Grande Bretagne offers unrivaled perspectives of Athens' mythical history. Each of the 320 guest rooms offers enchanting views of the hotel courtyard or a spellbinding panorama of the city's timeless landmarks, while the exquisite interiors pay homage to Greek culture with intricate moldings and classic decor. ... more   less 
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