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“Expensive - even for a Hilton”
Review of Hilton Athens

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Hilton Athens
Ranked #21 of 326 Hotels in Athens
Certificate of Excellence
Southampton, United Kingdom
Level 5 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Expensive - even for a Hilton”
Reviewed 28 February 2013

I recently stayed here on a business trip.

On arrival Check-In left a lot to be desired. I arrived on a coach with 30 other people and the hotel only had 3 people serving on the front desk. Took 35 mins to get checked in. Staff seemed really annoyed to have to deal with guests - a theme that carried on throughout the week.

I was very happy with my room, which was of a nice size; it had a wooden panel floor, double bed, small sofa, bathroom with bath, shower and w/c, sliding cupboard, work desk and tv, safe, kettle & coffee sachets. But the view from my room was of the main road out the front. The only downside was that the mirror in the bathroom is edged with lights that don't turn off with the rest of the other bathroom lights. The apparent solution is to pull a curtain across to block the light from the bathroom!

Also, my safe door wouldn't lock. When I asked reception about this, I was told to go to my room and report it by phone.

The in-room mini-bar prices were unbelievable e.g. tube of Pringles (Euro 13.50), 35g tube of Smarties (Euro 7.00). It was far cheaper to go outside and find one of the little street kiosks for drinks and snacks e.g. 7.50 Euro for small bottle of Evian that you could buy outside for under a Euro.

Breakfast was held in the Byzantino restaurant, a large open plan area set in a rotunda. Food on offer was very extensive and included Japanese and vegetarian, as well as both western European and American items, both hot and cold. The quality of all the dishes was very good.

The Galaxy rooftop bar is a really nice place to go for a drink (with a view of the Acropolis), but it is rather expensive!

There are great restaurants within walking distance, so you are not stuck with the expensive Hilton restaurant.

  • Stayed February 2013, travelled on business
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Helpful?
1 Thank Nozza_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 1 March 2013
Dear Sir/Madame,

Thank you for selecting the Hilton Athens for your stay and for taking the time to review your experience with us.

We have noted that you were satisfied with your room and its amenities. In reference to the bathroom mirror lights, you may had not noticed that there is a switch in order to turn on/off the mirror's lights.

Regarding the service provided by our Reception team, your valuable points have been taken into consideration. Please rest assured that the relevant actions will be taken in order to make sure that the Front Desk service corresponds with the Hilton standards. As for some of our prices that you found high, these are in line with other deluxe hotels in Athens.

Hope you will give us another opportunity to welcome you back in the not distant future.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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Glasgow, United Kingdom
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 February 2013

We stayed here on a 3 night city break. We had a room on the executive floor, which was spacious, clean and bright, with its own balcony and a great view of the Acropolis. The bed was really comfy, and there were spare pillows in the room. The facilities in the exec lounge were fantastic, and the staff were all really helpful and friendly. The hotel is about a 15 min easy walk from Acropolis Hill, and there are plenty of nice places to eat and drink within walking ditance. The Hilton's Galaxy rooftop bar is a really nice place to go for a drink, but it is rather expensive!

Room Tip: Go for an exec room if you can, or ask for a higher floor on the Acropolis side. Make sure you reque...
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  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank Monty-Hawke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 1 March 2013
Dear Sir/Madame,

Thank you for taking the time to share your opinion.

We are happy to hear that you had an enjoyable stay at our hotel and were satisfied with our staff, services and facilities.

We hope to welcome you back in the near future!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 February 2013

We have just returned to a very cold London from sunny Athens and can't wait to visit Greece again. We stayed for 3 nights. In our view, the Hilton's greatest asset is its delightful staff who ensured that our stay was a very pleasant one. We were upgraded to a room with an Acropolis view which we appreciated and enjoyed. The room itself was modern in style which we prefer, rather than traditional like the Grande Bretagne. It was, however, tired: the wood flooring was worn and the decorative condition fair, rather than good. The white marble bathroom was fine. The breakfast was very good. We ate in the restaurant attached to the Galaxy Bar once. The food was reasonable but expensive for what it was; the service charming. We found the music in the bar loud but enjoyed ourselves nonetheless. The public spaces are good. We did not use the spa.

Room Tip: The hotel stands on a busy junction. Despite this we did not find the traffic noise in our Acropolis...
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank StormDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 26 February 2013
Dear Sir/Madame,

Many thanks for being our guest during your recent visit in Athens!

With pleasure we noted that your expectations were met and that the overall stay was an enjoyable one.

Once again thank you for having chosen to stay here! Look forward to welcoming you back soon.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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London
Level 6 Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 24 February 2013

I stayed here recently for 2 nights on a business trip. The room I was in was beautiful. It was spacious and comfortable and had the all important acropolis view.

The service was very friendly also.

I was the organiser for a conference here and did find the process a little long winded and disjointed, but everything came together in the end. I also found the business dress at breakfast rule a little pretentious. I prefer to get dressed after breakfast just in case of any spills, but didn't have this option.

I would stay again on business but would go elsewhere if it was a personal trip.

  • Stayed January 2013, travelled on business
    • Value
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Helpful?
Thank LaLaLauraLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 26 February 2013
Dear Guest,

Thank you for choosing the Hilton Athens for your stay here in January.

We are delighted to see that the general impression of your visit was positive.

The comment you make about the business dress rule at breakfast has been discussed with my colleagues. However, would sincerely like to assure you that there is no specific dress code during breakfast in our restaurants or at the Executive Lounge. If you don't agree with this, please send us some more details about your experience.

Hope to have the pleasure to welcome you back in the nearest future!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 February 2013

This is a solid Hilton quality and served as a good base for our 5-day Athens trip (travelled with a spouse and a daughter).

The direct Blue line metro from Airport to Evangelismos was easy (35-40 minute ride and 8 EUR a person + 200 m walk).

The location is not in the middle of all the sightseeing and the “bar&restaurant scene” (e.g. in Plaka), but it is still handy, thanks to Athens metro. You need to travel only 1-3 stops to reach any of the popular spots and it costs like 1,20 Eur. Taxi is also like only 4-5 EUR and takes 10-15 minutes (if no traffic, and taxi not stuck in the one-way, one-lane streets of downtown).

Still, there’s also enough of restaurants nearby within walking distance, so, even if you want to make things easy, you are not stuck with Hilton properties which are good but pricey. See, for example, my reviews of Oroscopo, Oikeio and Vezene. There’s also a Starbucks next door (walk downhill and then to the corner of the next block)

While it is always good to have Hilton loyalty program status (as it has perhaps the best loyalty programs in any industry), it is especially good with Hilton Athens, as they apparently charge a lot of extras like Wi-Fi and Gym & Spa for non-status members.

The costs aside, the Gym & Spa was particularly nice. It’s not very big, but it was very well thought out and maintained, with all the necessary training gear and extras, like a proper Sauna (base temp held properly over 80 Celsius, Finns applaud).

WiFi was also very reliable, giving download speeds of 1 MB downlink.

Note that we visited in off-season (February) and at time when Greece was in the news of because of economic issues (apart from a few metro stations being closed because of protest marches, no impact to our holiday), so we got good rates and enjoyed lack of crowds. Don’t know how things would scale during summer tourist months.

BTW, for following the impact of potential strikes to tourists, I found this Web site very useful - accurate and always up-to-date:

http://livingingreece.gr/strikes/

  • Stayed February 2013, travelled with family
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Helpful?
1 Thank jpzip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 1 March 2013
Dear Sir,

Thank you for being our Guest!

With pleasure we noted that you and the family enjoyed your visit and were satisfied with the majority of facilities and services offered. Your positive feedback has been communicated to my team and we truly appreciate this.

Also, I am sure that all your valuable suggestions will help other future guests to enjoy even more their stay here in Athens.

Do look forward to welcoming you back and extend the warm hospitality that our guests have come to expect from us over the years!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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Ridgefield, Connecticut
Level 5 Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2013

Very nicely refurbished, great spa, friendly and helpful staff. Lounge was great with good view, also bar on top floor (but pricey). Convenient location to center of city, can be reached on foot in less than 20 minutes, great view of Acropolis from my room.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristof K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 20 February 2013
Dear Sir/Madame,

Many thanks for your warm comments about your stay here at the Hilton Athens.

We are pleased to see that you were satisfied with the hotel's facilities and that the service offered by our team members met your expectations.

Look forward to welcoming you back!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level 5 Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 February 2013

Hilton Athens is well kept hotel with lovely rooms and wonderful bathrooms, located in the heart of the city and just 5 minutes walk from variety of local restaurants.
The staff was kind and helpful, every requested answered in positive way with a smile. Breakfast had fabulous variety and even I could find what to eat. In summary - if you stay in Athens, try to stay at Hilton.

Room Tip: Ask for a room pacing the view, you can catch the Acropolis from your balcony. Floors 10-12 are the...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anat100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 19 February 2013
Dear Sir/Madame,

We would like to thank you for your warm comments about the Hilton Athens following your recent stay here.

It is a pleasure to note that you enjoyed all aspects of your visit. Your kind input has been communicated to my team and has been much appreciated!

Hope to welcome you back in the near future.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Athens

Property: Hilton Athens
Address: 46 Vassilissis Sofias Avenue, Athens 115 28, Greece
Phone Number:
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Athens
#16 Luxury Hotel in Athens
#18 Family Hotel in Athens
#18 Romantic Hotel in Athens
#25 Business Hotel in Athens
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Athens 5*
Number of rooms: 506
Official Description (provided by the hotel):
Hilton Athens is not just a hotel. It’s a legacy in Athens. Consider the fact that a whole area is named after the Hilton and you’ll start to understand the immense name this hotel has had the past 48 years. Socialités, fashionistas, local and international celebrities, you see them here!An architectural marvel, the Hilton Athens has been fully renovated in 2003 to be able to cope with the next episode in its ever interesting life. The hotel boasts 506 spacious rooms and some of the best city views available. You can almost touch the Acropolis! Art is abundant and local artists are used throughout the hotel. Hilton Athens has the largest outdoor pool in the city center and features four restaurants and two bars. The Byzantino restaurant offers Mediterranean cuisine in a renowned atmosphere. At the Milos restaurant, you can taste gourmet Greek cuisine at its best. Aethrion Lounge is where local celebrities and politicians meet for a coffee and the rooftop Galaxy Bar Restaurant truly is the most glamorous Athenian hangout to start out or end your night, to see or to be seen. Remember; people like to dress up here! Be the VIP you are while enjoying a citywide view. The hotel is just 25 minutes away from the airport by direct subway. It features 22 meeting rooms for 2 to 1300 people, a 24-hour Business Center and an Executive Lounge with Acropolis view. For a spa getaway or some pampering time away from the real world, you can visit the Hiltonia Spa, featuring an indoor pool, a fully equipped fitness room, a Pilates studio with natural light and an endless array of health and beauty treatments. ... more   less 
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Also Known As:
Hilton Athens Hotel Athens
Hilton International Athens

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