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“A welcome return”
Review of Hilton Athens

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Hilton Athens
Ranked #20 of 326 Hotels in Athens
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A welcome return”
Reviewed 16 March 2014

It is a breath of fresh air returning "home". This hotel and the staff really makes us all feel at home. This time was very busy but still they found the time for us. Really consistently excellent! One note however is that at the roof garden restaurant smoking is still allowed in the front of the restaurant where the view of the Acropolis dominates!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank P N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 19 March 2014
Dear Sir/Madame,

Thank you for being our guest and for sharing with us your experience at the Hilton Athens.

We are pleased to read that you enjoyed your time here and that we made you feel at home! Your positive feedback will be passed on to the team.

Once again, thank you for the feedback provided. Look forward to welcoming you back to our hotel in the very near future and extend the warm hospitality that our guests have come to expect from us over the years.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Larnaka City, Cyprus
Level 5 Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 March 2014

Very friendly welcome check in. Nice comfortable room on the sixth floor with big bed and nice bathroom amenities. Excellent breakfast with a vast variety of products. Very convinient location only 10' by taxi to syntagma. But no free access to the gym and a bottle of Evian water in the room €7,50

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yiannaCyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 19 March 2014
Dear Sir/Madame,

Many thanks for taking the time to share with us your valuable input.

It is with great pleasure to read that you enjoyed all aspects of your stay, the services and facilities of the hotel, the convenient location.

Your point about the gym access fee and the Evian water cost has been noted.

Thank you for staying with us and hope you will visit us again soon!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level 6 Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 15 March 2014

At the moment of check in, late in the evening after a flight, there was not a single hint of a smile. Mechanical check-in and mechanical answers to basic questions like "sign here". Well, I actually can't sign a machine "it's a pin, don't you see?". Ah, not a signature.... fine. No access to the gym, unless you pay 15 Euros per day. What?!?!?! But I brought my running shoes, running stuff, etc.., will you really charge me 15 Euros to run?
Made it to the room, quite spacious I must say, but still annoying findings all the time: 1) Pillows are extremely uncomfortable. I don't know why, I asked them to change (twice, of course, since the first time they said "on their way" and they never arrived. 2) Toilette paper of the WORST quality you can find. A tip: Bring your own toilette paper. 3) Noises: Room noisy. FRIGOBAR making drum-like noises every now and then, and finally noisy neighbors.
The hotel location is OK for business and breakfast is very good. Service at breakfast is excellent as well, unlike in the rest of the hotel.
A final annoyance came when 2 days before check out I called to insist to have access to the gym: They responded we'll call you back. It never happened. Then I called again in the eveinng, and..... oh, there must be a mistake sir, you always had access to the gym (apparently because of the rate), we are very sorry we gave you wrong information in the past. They kindly sent some complimentary snacks to my room (thanks, they were very tasty), but..... I was complianing because I couldn't work out, not because I couldn't eat.....
Anyways. Overall, the experience left me a bitter taste. I would definitely try the intercon next time.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank elmasgrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 21 March 2014
Dear Guest,

Thank you for having selected the Hilton Athens for your stay and for taking the time to post your review.

It was a concern to note that the general impression of your visit was not positive and that in particular you were not satisfied with the quality of service provided. Your valuable feedback has been taken into serious consideration and reviewed with my team in order to take corrective actions where needed. Please accept our sincere apologies for the inconvenience caused.

Do hope you will reconsider your decision and give us another opportunity to welcome you back.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thessaloniki, Greece
Level 5 Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 13 March 2014

The rooms are renovated but still you can "smell" the old times of the hotel. We stayed there with some political persons and the security measures were very strict. The bathroom was spacious , but the tab was made for very thin models. The breakfast was very nice and had a lot of goodies from all over the world.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Filippos K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 14 March 2014
Dear Sir/Madame,

Many thanks for being our guest and for posting your review.

We are pleased to note that you enjoyed your stay here and were satisfied with all the facilities and services offered.

Look forward to welcoming you back in the near future.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Szolnok, Hungary
1 review
Reviewed 13 March 2014

Thank for the hotel team for their helpfull and kind behavour. The quilaty of all services provided by the hotel was high and the atmosphere of the hotel was friendly. I will recommend this hotel to my friends and colleagues as well. When I will return in the future because of my business or private programme I will choose this hotel again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 14 March 2014
Dear Sir/Madame,

Thank you for selecting the Hilton Athens as your place of residence, while visiting Athens.

With pleasure we noted that you were satisfied with the quality of all services provided. Your kind and positive feedback has been much appreciated and shared with my team.

Look forward to welcoming you back soon either on business or leisure and extend once again the warm hospitality that our guests have come to expect from us over the years.

With kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
1 review
Reviewed 10 March 2014

The hotel fulfils the standards your request when entering a Hilton. However, they charge 20 EUR per day (!) for the internet use and 15 EUR to enter the spa and fitness area. This is outrageous. Otherwise the breakfast is very good, the service people are nice and helpful.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Erwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 14 March 2014
Dear Sir/Madame,

Thank you for writing your comments after your recent stay here at the Hilton Athens.

We were delighted to read that the general impression of your visit was positive.
Your feedback about our prices has been noted and will be reviewed with my team.

We do hope to welcome you back on your next visit to Athens.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 March 2014

first of all, a BIG THANK YOU TO GIORGIOS (bar), CHRISTOS (guest services and bar) and MARIUS (dor man). as well pepople from the restaurant in the morning were very nice (specially a guy but I don't remember the name). The shift leader that made my check in was really nice and helpful as well.
The hotel itself is really nice, very spacious rooms and mine in special was facing the Partenon. BIG THANK YOU TO THE GENTLEMEN shiftleader on 06/03/14 in the evening THAT MADE MY CHECK IN.

The only thing I will point is that the room service is overpriced, I asked for 3 apples and 1 banana and they charged me 20 euro!!!
the internet is overpriced as well, 20 euro per day in the room...

for the rest, very pleasant stay

Room Tip: the even numbers are facing Partenon! :-)
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GemaTamames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this review, 10 March 2014
Dear Madame,

Many thanks for having chosen our hotel for your stay, that is appreciated!

With great pleasure we noted that you truly enjoyed your visit and the services rendered. Your positive and rewarding feedback has already been shared with my team, in particular with our Front Desk and Bar colleagues, and we do thank you for this.

Your points about the room service and internet prices have been noted and taken into consideration.

Look forward to welcoming you back again in the near future!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Athens

Property: Hilton Athens
Address: 46 Vassilissis Sofias Avenue, Athens 115 28, Greece
Phone Number:
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Athens
#17 Luxury Hotel in Athens
#18 Romantic Hotel in Athens
#18 Family Hotel in Athens
#25 Business Hotel in Athens
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Athens 5*
Number of rooms: 506
Official Description (provided by the hotel):
Hilton Athens is not just a hotel. It’s a legacy in Athens. Consider the fact that a whole area is named after the Hilton and you’ll start to understand the immense name this hotel has had the past 48 years. Socialités, fashionistas, local and international celebrities, you see them here!An architectural marvel, the Hilton Athens has been fully renovated in 2003 to be able to cope with the next episode in its ever interesting life. The hotel boasts 506 spacious rooms and some of the best city views available. You can almost touch the Acropolis! Art is abundant and local artists are used throughout the hotel. Hilton Athens has the largest outdoor pool in the city center and features four restaurants and two bars. The Byzantino restaurant offers Mediterranean cuisine in a renowned atmosphere. At the Milos restaurant, you can taste gourmet Greek cuisine at its best. Aethrion Lounge is where local celebrities and politicians meet for a coffee and the rooftop Galaxy Bar Restaurant truly is the most glamorous Athenian hangout to start out or end your night, to see or to be seen. Remember; people like to dress up here! Be the VIP you are while enjoying a citywide view. The hotel is just 25 minutes away from the airport by direct subway. It features 22 meeting rooms for 2 to 1300 people, a 24-hour Business Center and an Executive Lounge with Acropolis view. For a spa getaway or some pampering time away from the real world, you can visit the Hiltonia Spa, featuring an indoor pool, a fully equipped fitness room, a Pilates studio with natural light and an endless array of health and beauty treatments. ... more   less 
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Also Known As:
Hilton Athens Hotel Athens
Hilton International Athens

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