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“Great hotel, terrible internet coonnection”
Review of Hilton Athens

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Hilton Athens
Ranked #17 of 282 Hotels in Athens
Certificate of Excellence
Reviewed 14 April 2014

The hotel is great, the decor is modern and very functional, the location is very convenient but the internet is the slowest I have experienced since 1998. Breakfast was great and the foyer is very very attracctice. The rooftop bar is also a very good feature of the hotel with its views of the Acropolis.

  • Stayed: April 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Adelino D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 15 April 2014

Dear Sir/Madame,

Many thanks for having posted your feedback on Tripadvisor.

We are pleased to note that you enjoyed your visit and you were satisfied with the services and facilities of the hotel. Your kind comments will be shared with my team.

The point you make about the internet service being slow has been taken into consideration and will be reviewed with the respective department heads. Thank you for having brought this to our attention.

Look forward to welcoming you back!

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 12 April 2014 via mobile

I stayed two nights in the Athens Hilton on a business trip. I got a very interesting corporate rate. From the outside the hotel looks old, but inside it's another story. The room on the 8th floor was excellent. Very comfortable bed, good soundproofing, separate bath and douche cabin, iron and ironing board and last but not least a balcony with view of the Acropolis in the distance. The real let down was the fact that there was no free Wifi in the room. I was supposed to pay 20 EUR a day which I did not do out of principle. As a consequence I missed some important messages. Even in the lobby Internet was not free. You only had free wifi in the bars and restaurants where a beer costs 10 EUR! This really spoiled the experience for me. Hilton apparently does not understand that online presence and enjoying a drink without feeling ripped off is part of the experience. A real shame. Next time I will be in Athens I will look for another hotel. And Bart, don't tell me you will take this into consideration, just do it.

Stayed: April 2014, travelled on business
1  Thank WvG_KM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 15 April 2014

Dear Guest,

Thank you for taking the time to give us your valuable review.

Your comments about our internet service and drinks charges have been noted and discussed with my team. We are truly sorry for the way you feel.

We hope to welcome you back.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Hilton does keep up with it basic high level standard . Its location is good enough although somewhat off town centre . It offers more of a business conference than an all round atmosphere . I would certainly consider coming back to this hotel if not the right-in-town-centre Hotel Grande Bretagne .

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Benito K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 15 April 2014

Dear Sir/Madame,

Thank you for choosing to stay at the Hilton Athens.

Guest satisfaction is our primary concern and we are delighted to learn that you enjoyed all the facilities and services rendered as well as appreciated the hotel's convenient location.

We look forward to the pleasure of welcoming you back in the not distant future.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Ideal location for business travellers but the staff seem to be allergic to smiling or generally making any effort to make you feel welcome. Extremely expensive, and no real value for money in terms of service. Nice rooms, great baths.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 15 April 2014

Dear Madame,

Thank you for taking the time to post your comments and share with us your experience in our property.

All the points you raise, about our staff' s attitude and the service provided, will be discussed with the respective department heads and rest assured that necessary actions will be taken.

We hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

The building is very good and spacious as was our room. The bathroom had a walk-in shower as well as a bath tub. That is where the good news ends. The staff were distant and on leaving we were not asked if we enjoyed our stay. I can only think that is because so many people reply in negative terms.

We stayed for a week and during that time we had to ring down to ask for additional pillows, toilet paper and soap. also there were no cups for cleaning teeth. Every evening my wife had to clean the bath before using it. On one day when we had to leave early we decided to make some coffee only to find that there were only two very small containers of milk. As my wife likes milky coffee this was not possible. Very mean. As we arrived at 2.30 am we decided to have breakfast in the hotel a few hours later. We were given a discounted price of euros 20 each but were too tired to try an alternative. The buffet was large with a very good variety but exactly at 10.30 the food was removed despite several people not being finished. The price was excessive and on subsequent mornings we found plenty alternatives at a fraction of the price.

The location is quite good and not too far from a metro station but we later saw plenty of good hotels much closer to the centre.

  • Stayed: March 2014, travelled as a couple
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Thank ater42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 9 April 2014

Dear Sir,

Thank you for taking the time to post your feedback.

It was with concern to read that you were not quite satisfied with your stay here, in particular with the quality of services offered. Your valuable comments have been taken into consideration and reviewed with my team. Please rest assured that immediate corrective actions will be taken where this is needed.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

Every time we escape for a short break in Athens either if my husband travels alone for bussiness or with me or with friends for a nice short break we always choose Hilton! Modern and minimal, lovely cleaned and bright rooms, great service, spacious hotel , lovely ambiance in breakfast area and a beautiful walk to kolonaki at this time of season! And not to forget the awarded and awsome restaurant in it, the world famous & known Miloi ! A Must for those who havent dine yet!

  • Stayed: March 2014
    • Value
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Thank kikola12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 9 April 2014

Dear Madame,

Many thanks for posting your comments.

It is with pleasure to read your valuable and positive review, which has been shared with my team and has been appreciated.

Look forward to welcoming you back to the Hilton Athens in the near future. Thank you for your loyalty to our hotel.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

We travelled to Athens in October 2012. We stayed in this hotel for 3 nights. The hotel is modern, rooms are decent sized, service is great. Their rooftopn bar is again smashing with a fabulous view of the Acropolis. The hotel is about 20 mins away from Plaka and the city centre. Its easy to get taxis near the hotel and the metro is walking distance. The only flipside i found was there was no wifi. For a hilton property to have no wifi in the rooms ws a bit of a disappointment. Apart from this everything else is really nice and worth the money!!

  • Stayed: October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Thank nivriti15985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athbart, General Manager at Hilton Athens, responded to this reviewResponded 9 April 2014

Dear Sir/Madame,

Thank you very much for being our guest and for reviewing the Hilton Athens on Tripadvisor. Your feedback is important to us.

With pleasure we read that you enjoyed your stay and were satisfied with the majority of services rendered. In reference to the in-room wifi service, this is provided at a cost, however it is offered complimentary in all the restaurants and bars of the hotel.

Look forward to welcoming you back and extend once again the warm hospitality that our guests have come to expect from us over the years.

Kind regards,

Bart van de Winkel
General Manager
Hilton Athens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Athens

Address: 46 Vassilissis Sofias Avenue, Athens 115 28, Greece
Phone Number:
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Athens
#14 Romantic Hotel in Athens
#14 Family Hotel in Athens
#15 Luxury Hotel in Athens
#20 Business Hotel in Athens
Price Range: £154 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Athens 5*
Number of rooms: 506
Official Description (provided by the hotel):
Hilton Athens is not just a hotel. It’s a legacy in Athens. Consider the fact that a whole area is named after the Hilton and you’ll start to understand the immense name this hotel has had the past 48 years. Socialités, fashionistas, local and international celebrities, you see them here!An architectural marvel, the Hilton Athens has been fully renovated in 2003 to be able to cope with the next episode in its ever interesting life. The hotel boasts 506 spacious rooms and some of the best city views available. You can almost touch the Acropolis! Art is abundant and local artists are used throughout the hotel. Hilton Athens has the largest outdoor pool in the city center and features four restaurants and two bars. The Byzantino restaurant offers Mediterranean cuisine in a renowned atmosphere. At the Milos restaurant, you can taste gourmet Greek cuisine at its best. Aethrion Lounge is where local celebrities and politicians meet for a coffee and the rooftop Galaxy Bar Restaurant truly is the most glamorous Athenian hangout to start out or end your night, to see or to be seen. Remember; people like to dress up here! Be the VIP you are while enjoying a citywide view. The hotel is just 25 minutes away from the airport by direct subway. It features 22 meeting rooms for 2 to 1300 people, a 24-hour Business Center and an Executive Lounge with Acropolis view. For a spa getaway or some pampering time away from the real world, you can visit the Hiltonia Spa, featuring an indoor pool, a fully equipped fitness room, a Pilates studio with natural light and an endless array of health and beauty treatments. ... more   less 
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Also Known As:
Hilton Athens Hotel Athens
Hilton International Athens

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