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“Executive lounge staff does not seem to be executive”
Review of Hilton Athens

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Hilton Athens
Ranked #18 of 281 Hotels in Athens
Certificate of Excellence
Reviewed 21 June 2010

Would like to stress out that staff at executive lounge is one of the worst - you will be able to see empty botles, unclean tables and poor selection of food in the lounge while staff is chating to each other...

Lounge is worth 2** out of 5***** in terms of quality while the rooms are nice.

Other hotel ameneties are fine.

  • Stayed: June 2010, travelled with family
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Thank Petrisic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 June 2010

I have been at many hotels, from 3 to 5 stars, in all over the world either for business or for leisure. However, I never had so bad experience with the breakfast such as at the Athens Hilton. I am a Silver Vip Hilton Honors member and this hotel chain is one of my prefered for stay either in Athens or in any city of the world. For example, from January 2010 until now I had 3 stays in Athens Hilton (a total of 6 nights). My overall opinion for this hotel was positive: a very good hotel, with very modern look after its extensive renovation 6 years ago (I already have posted a review 2 years ago). However, during my stays in this year, I noticed some minor problems with the breakfast. These problems became major during my last 2-night stay in June 2010. In the first morning of my present stay (Saturday) I went to the Byzantine restaurant of the hotel where breakfast is served, at 10.30 am (breakfast is served from 6.00 to 11.00 am): Some items (potatoes, cheese) had finished, and me and other clients waited for about 6 - 7 minutes to replenish them. Anyway, not so big problem. However, next morning (Sunday) at 11.40 am, the same problem was repeated in enormous way: A lot of people staying in front of the buffet, watching the empty plates: no bacon, no potatoes, no eggs, nothing! We asked about this a member staff. He said: "you must wait for about 15 - 20 minutes" to replenish the totally empty plates of the american breakfast buffet. Ridiculous for a 5-star hotel which is ...proud (as is writen on its brochure) for the ""unique Hilton Breakfast experience". Really, this was an unique experience, which I never have seen in any hotel in the world.

  • Stayed: June 2010, travelled as a couple
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3  Thank Vassilis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2010

The Hilton is an extremely nice hotel in terms of cleanliness, facilities and services. The rooms were clean and spacious, the pool was large and refreshing, and the entire staff was amazing... but, unfortunately, EVERYTHING at the hotel is pricy!

The hotel is priced for business travelers with expense accounts they aren't personally responsible to pay for. Room service, spa services and laundry services are insultingly expensive. And if you order anything from the (rooftop) Galaxy Restaurant you might as well take out a bank loan (I'm not penurious, but I find charging $24 for a Cosmopolitan to be both ridiculous and insulting!).

The location is not located near anything you might want to see - everything is a tedious walk or a taxi ride away. And while you will almost always find a taxi ready to be hailed in front of the hotel, you will be fortunate to avoid being ripped off by every third cab driver (a 6 euro ride on the meter will often be quoted at 10 or 12 euro).

Like I said, this would be a great place for the business traveler, but I simply cannot give it a thumbs up for vacationers, especially couples or families who are budget conscious (you don't have to be cheap to find the costs exorbitant, you simply need a little common sense to find this place troublesome).

Sorry, Hilton, but I have to give you a thumbs down for anyone other than the business person who gets to turn in their receipts for a full reimbursement.

  • Stayed: June 2010, travelled as a couple
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Thank sox1fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

This large hotel appears to be the main hotel for the local business community, due to its central location and extensive facilities.

The rooms were refurbished in 2003 to a modern style which has aged well, and are spacious and airy, with quite luxurious bathroom with separate showers. The balconies are a plus, although the area is quite noisy due to traffic. Some of the rooms face the Acropolis, but are priced higher, which may not be worth it as the distance is great.

The executive lounge is spacious and has great views; it appears to have cut back on its food compared to a previous stay and now only serves continental breakfast.

Public transportation near the hotel is fair: the airport bus can be made to stop nearby and there is a subway station across the street. The taxis waiting at the hotel are nicer vehicles with honest if not especially friendly drivers.

  • Stayed: September 2009, travelled on business
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Thank kwc196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations-HA, Guest Relations Manager at Hilton Athens, responded to this reviewResponded 24 June 2010

Thank you for your feedback regarding your stay at the Hilton Athens.
We are delighted to read such comments and thank you for the many positive points mentioned.
With regards to the Executive Lounge amenities, please note that we try to keep up with our guests' expectations and we certainly follow the standards and guidelines from Hilton International.
We look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2010

Beware! this hotel's facilities are pleasant and typical of international Hiltons, but be aware that local calls cost 1 euro PER MINUTE and if you call someone's cell phone it is 5 euros per minute. This is excessive! In addition don't count on a free fitness center, using the rather small budget class fitness center will set you back 15 euros per day, (though as management pointed out they serve juice and coffee and thus must charge 15 euros per day). Daily internet is 23 euros per day - again excessive! In-hotel restaurants are very expensive, but I expect that - I don't expect to pay 25 euros for a 5 minute call to a colleague's cell phone. What bothers me most was management's indifference. And finally, review your bill carefully as I was charged for services I did not consume.

  • Stayed: June 2010, travelled on business
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Thank BAMRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations-HA, Guest Relations Manager at Hilton Athens, responded to this reviewResponded 24 June 2010

Dear Guest
Thank you for taking the time to share your experience at the Hilton Athens.
As we have mentioned on previous responses to guests' reviews, we keep our prices in the same level as other properties of the same category.
However your comment about "management indifference" is somehow unfair, as the Hotel Management value all our guests' feedback. It is via these comments that we see where we are doing well and where we need to improve our services and facilities.
With regards to the charges on your bill of items that you did not consume, we would like to remind you that every guest that checks out at the Front Desk is asked to verify that the charges posted on their bill are correct, and if not, investigation is taking place immediately. We do not charge our guests for services not used or items not consumed, under any circumstances!
Once again, thank you for your valuable feedback.

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Reviewed 15 June 2010

The Hilton Athens is an excellent option in Athens, as long as you take the Executive Lounge option. As a gold member, we were upgraded for free to the Executive Lounge level (lounge is on Floor 11). I understand this hotel charges around $30 per day per room for non-HH members and couples should give this consideration. The lounge has many options for breakfast (few hot dishes, but many cold options) and a spread during the afternoon and evening as well as free-flowing alcoholic beverages. The view of the Acropolis is beautiful during any time of day.

The rooms are rather modern, with wood floors and IKEA type furniture. However, the one real problem I had was the glass wall in the bathroom! There is no privacy afforded in that room and it's really quite funny that a hotel would design this sort of bathroom.

This hotel is about 5 minute walk from the metro station and near a very pretty park. It was quite convenient as well to the tourist bus. We only walked by the restaurants in the back of the hotel, but did not eat at any of them. They would be a better option than dining at the hotel's very expensive restaurants.

  • Stayed: May 2010, travelled as a couple
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1  Thank MarilynMonroe97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations-HA, Guest Relations Manager at Hilton Athens, responded to this reviewResponded 24 June 2010

Dear Guest
Thank you for your nice comments about the Hilton Athens! It is indeed rewarding to read that our guests are satisfied with our services and facilities, as our primary goal is to offer our guests an unforgettable experience.
Being a HHonours members does offer you advantages as the compliemntary upgrade and our Executive Lounge is indeed an area where are Executive Floor guests can enjoy coffee, drinks and snacks complimentary, under the magnificent Acropolis view.
We look forward to welcoming you back in the near future!

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Reviewed 11 June 2010

We stayed at this hotel for a couple of days earlier this month, and although the facilities were lovely, we did feel that a lot of the "extras" were very expensive. As another reviewer has already noted, prices of drinks both at the bar and in the mini-bar in the room are astronomical. Whist I appreciate this is a luxury hotel, and I've seen from the comments by the hotel that they feel their pricing is in line with the local market/competition, I think it is important for guests to know what they are getting. Even the internet access costs money - but other hotels I've stayed in (of all grades) generally now include that for free!

The location is great, the rooms were beautiful and the breakfast was plentiful. Just watch out for your bill at the end!

  • Stayed: June 2010, travelled as a couple
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Thank francesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Athens

Address: 46 Vassilissis Sofias Avenue, Athens 115 28, Greece
Phone Number:
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Athens
#14 Luxury Hotel in Athens
#14 Family Hotel in Athens
#14 Romantic Hotel in Athens
#20 Business Hotel in Athens
Price Range: £144 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Athens 5*
Number of rooms: 506
Official Description (provided by the hotel):
Hilton Athens is not just a hotel. It’s a legacy in Athens. Consider the fact that a whole area is named after the Hilton and you’ll start to understand the immense name this hotel has had the past 48 years. Socialités, fashionistas, local and international celebrities, you see them here!An architectural marvel, the Hilton Athens has been fully renovated in 2003 to be able to cope with the next episode in its ever interesting life. The hotel boasts 506 spacious rooms and some of the best city views available. You can almost touch the Acropolis! Art is abundant and local artists are used throughout the hotel. Hilton Athens has the largest outdoor pool in the city center and features four restaurants and two bars. The Byzantino restaurant offers Mediterranean cuisine in a renowned atmosphere. At the Milos restaurant, you can taste gourmet Greek cuisine at its best. Aethrion Lounge is where local celebrities and politicians meet for a coffee and the rooftop Galaxy Bar Restaurant truly is the most glamorous Athenian hangout to start out or end your night, to see or to be seen. Remember; people like to dress up here! Be the VIP you are while enjoying a citywide view. The hotel is just 25 minutes away from the airport by direct subway. It features 22 meeting rooms for 2 to 1300 people, a 24-hour Business Center and an Executive Lounge with Acropolis view. For a spa getaway or some pampering time away from the real world, you can visit the Hiltonia Spa, featuring an indoor pool, a fully equipped fitness room, a Pilates studio with natural light and an endless array of health and beauty treatments. ... more   less 
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Also Known As:
Hilton Athens Hotel Athens
Hilton International Athens

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