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“ok but not 5 star”

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Royal Olympic Hotel
Ranked #61 of 326 Hotels in Athens
Gosport, United Kingdom
Level 6 Contributor
189 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“ok but not 5 star”
Reviewed 11 January 2014

Currently staying here due to location and price.. on entry to reception looks very classy and well kept. Check in nice and smooth.
staff seem friendly.
on the first 2 days for business logged into free wifi. Disastrous. Slow and generally unussable. If your here on business think twice.on day 4 o4 it never improved

The rooms are ok seem cleqn withflat screen tv.
Bathroom was dated but functional

view from 7th floor bar was grea and is recommended

would i come back to this botel. Unlikely

  • Stayed January 2014, travelled on business
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Helpful?
Thank Spookeytookey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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West Hollywood, Florida
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 January 2014

We stayed at this hotel from Oct.2-5 2014. Our booking was handled by our travel agency Fantasy Travel. The lobby portrays a grandeur of a time long gone. When I checked into the room I found the pillows lumpy with yellow stains & hair that did not belong to me. The blankets were old & uncovered. I called housekeeping & requested additional pillows & an additional sheet thinking that the matter was a housekeeping oversight. While waiting for housekeeping, I tried to connect to WIFI. I followed the directions given to me at reception to no avail. I tried for over an hour while waiting for the new & hopefully clean pillows. After 2 hours, I went downstairs & spoke with the manager who had the disposition of an Artic storm & explained my frustrations with housekeeping & WIFI. Eventually, they had to send their computer tech to the room to resolve the issue which was a daily event during my 4 night stay. Housekeeping brought additional pillows all of which were very old, stained & disgusting. When they brought an additional top sheet to cover the blanket, it was removed the following day resulting in daily calls to housekeeping.
The bathroom was very old & had black mildew on the tile grout. I pointed it out to the housekeeper but, it remained there for the duration of our stay.
The room & décor was very old & obviously had not received an update in a very long time if ever.
On the positive side, the breakfasts were very good & had a wide selection of choices. Breakfast is served on the roof which has a fantastic view & great for photos. The breakfast staff seemed overworked & under staffed & were quick to remind guests that they were closing very soon & that they needed to hurry up.
The hotel was also very well located to historical sites, many dining choices & shopping.
I do not know how this is a 4-5 star hotel because the cleanliness & hospitality were severly lacking. Find somewhere else.

Room Tip: We faced the pool & courtyard which was quiet.
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  • Stayed October 2013, travelled with family
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Helpful?
2 Thank Mindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 January 2014

A lovely hotel with spacious rooms and an accommodating staff. It is reasonable priced and the location is lovely. Overlooking the Temple of Zeus, you can easily visit Athens' attractions. I liked the neighborhood very much and enjoyed just walking from the hotel and taking in the flavors of the city. Breakfast is included in their rates.

Room Tip: Rooms facing the main street.
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  • Stayed July 2013, travelled solo
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Helpful?
2 Thank Athanasia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kavadarci, Republic of Macedonia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014 via mobile

Its kind of good hotel, but the cleaners are terrible, we was 2 night and they come only once to clean the room! I dont know what kind of 5 star hotel is this.. They dont have good consiege service and all that stuffs, so if u planning to come in athens, find another hotel..
Simply terrible!

Stayed January 2014
Helpful?
2 Thank Atravelermk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thane, India
Level 4 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 January 2014

It was a very special occasion for us - our 40th wedding anniversary. We decided to make it special by going to Greece (Athens, Santorini, Mykonos and Chania) for three weeks and stay in the best hotels we could find on the net and in their best rooms. For Athens we chose the Royal Olympic and the room we chose was the "Athenian Panaroma" at Euros 297 per night for three nights between 9th and 12th December 2013.

Later we added another day stay on the 6th when we were arriving from India so that we would be fresh to leave for Mykonos for three days and then come back to Athens for our anniversary.

The Athenian panorama room was as good as we expected (you don't expect crap for 300 Euros a night. and the view was awesome. Being a photographer that was a boon although I realised much earlier (on the 6th itself) that the same view was available to every one when they had breakfast, lunch or dinner or visited the bar for a drink. A bit better actually because it was a couple of floors higher but that was not an issue and we loved it at first sight.

The air-conditioning was superb as were the bathroom and other facilities. The lobby of the hotel was grand though a bit sparse and one did get the feeling of being in a five star hotel that this is . . . at least visually. The problems start when you start living there.

The Staff : The staff at the front desk were very businesslike and professional which sounds nice except that there was a biot of frost every time one talked to the gentlemen at the front desk - the two younger ones. There was an older one who was warmer. These two gentlemen were not just frosty but positively arrogant. Surprising for a European five star hotel. Over the last 30 years one has made scores of trips most of which were official business trips in my capacity as CEO of a multinational company, I have a fair idea of what to expect from a hotel in Europe. Professional and business like yes but always with a smile and courteous and at least with a hint of warmth. Not frosty and never arrogant. These gentlemen made one feel unwanted because they were borderline rude.

That was not all. We had asked for a kingsize bed, naturally, and got a kingsize bed - or so we thought looking at the bed as it was covered in the blankets. When we lay down for the night we realised there were two mattresses of single beds kept side by side so that you could feel the gap between them when we slept. Yes we are a mature couple in our sixties but if we wanted to sleep in separate beds we would have asked for it !!

The next surprise came next morning. There was no kettle for tea and/or coffee in the room. - in a 300 Euro per night room !! So either one ordered room serves (which we did) or one waited for breakfast time and go up to the breakfast are to have tea. We preferred to order (at a cost of course, not cheap) and then went up for a second cup if we felt like it. Not completely unheard of but a big surprise in the best room of one of the fanciest hotels in downtown Athens.

The final straw on the camel's back came when we checked out. I was charged 1159 euros on my card (which they had taken impression of when I checked in) and had to pay a similar amount in cash for the food, bar etc. I paid up without bothering to look at the details. Then as I was waiting for the cab, I realised the sum charged for the rooms did not seem right. I took out the booking.com confirmation papers and saw that the amount should have been 879 euros. When I went back to the front desk I was told they had charged correctly. When I showed the booking.com paper he called up someone and then informed I was charged 60 euros extra for the third bed !!

Now this was funny.

We were coming there after three days in Mykonos. I had originally asked for an extra bed for our daughter but later since she could not make it I called the hotel to inform that we would not need the extra bed. My reservation slip with booking.com that I carried to the hotel had no mention of the extra bed. When we had come for an overnight stay on our way to Mykonos we had not got a n extra bed nor were we charged for it.

When we came back for these three days the first thing I noticed was an extra bed in the room and asked for it to be removed for it looked ugly in a fancy room of some character. I was told it would be removed immediately but it was not removed that night. I went down to the front desk the next morning and complained wh the extra bed was not removed since we are only two persons, he apologised and had the bed removed. So the matter ended . . . but this was not so.

- These people charged me for an extra bed which I had called up to say I do not want.
- Even if they deny I called, when I checked in I was asked for my passport which I handed over and I was asked to give the passport of both of us staying in the room so I gave my wife's as well. How come no one asked for a third person's passport?
- They were told to remove the extra bed immediately on arrival which they did albeit one day late. So they knew within half an hour of our checking in that we were only two in the room and did not need an extra bed.
- So what did they charge me the 180 euros for - for keeping an empty extra bed in my room for ONE NIGHT !! That two would have been ZERO nights if there house keeping had been efficient enough to remove it as soon as we asked.

Or is it that they did not remove it on the first night intentionally so that they could charge the extra money ?

No amount of my explaining helped. They just kept repeating that their original instructions from booking.com said an extra bed which they were obliged to charge for since it wasn't cancelled in writing through booking.com !!

Shocking.

I paid well over 2000 euros for the three days so 180 euros doesn't kill me but this scandalous behaviour by a top establishment does.

Room Tip: Don't go there unless you have no options in which case make sure you have every single thing co...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank Swaranjeet1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muntinlupa, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2013

I booked ROH through an online site but since we will arrive from Santorini a bit past midnight, I directly coordinated with the reservations to hold our booking since it is a guarantee that we will arrive. A bit jaded and tired, the receptionist handed us the card and told us we had been upgraded. Not minding at all since we just want to take a rest and sleep. Upon opening the door, we were surprised that the view is spectacular. It is amazing and breathtaking. A window from floor to ceiling with the Temple of Zeus as view. The room is so large that it can accommodate atleast 10 more people. We were apparently upgraded to Athenian Panorama Room. Breakfast at the rooftop with Parthenon and again, the Temple of Zeus as views. Royal Olympic Hotel was definitely a better choice than Hilton. Everything is POH was a pleasant surprise.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristineAnotado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013 via mobile

We stayed that the Royal Olympic for four nights during a visit to Greece. The hotel stay was very good and we would recommend it to others. Perhaps the best part of the hotel was the rooftop restaurant and lounge. This offers unparalleled views of the Acropolis, Temple of Zeus, and other great sites. Its location is prime as most major Athens attractions are within walking distance.

The room was very nice by European standards. Though the twin beds being pushed together with no mattress cover ended up creating more of a pain than they might realize. The television is limited, but hopefully you're busy enough to not worry about that too much. The bathroom in the room is very nice, though we did have to worry about temperature fluctuations while showering.

The breakfast is tremendous and really adds a special touch to the experience. In the evenings the restaurant and lounge are excellent stops if you are simply too tired to venture out.

Overall your stay should be wonderful here.

Stayed November 2013, travelled with family
Helpful?
1 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Olympic Hotel

Property: Royal Olympic Hotel
Address: 28-34 Diakou Athanassiou, Athens 117 43, Greece
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Luxury Hotel in Athens
#43 Romantic Hotel in Athens
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Royal Olympic Hotel 5*
Number of rooms: 264
Official Description (provided by the hotel):
The Royal Olympic is a newly fully refurbished 5* hotel located just in the centre of Athens, at a walking distance from all major archaeological sites, points of interest and public transports of the city, and within easy reach to/from the airport. The 264 rooms, and especially the unique Athenian Panorama rooms with a breathtaking view over the temple of Zeus and other major sites of the city, the 18 state of the art meeting rooms, the roof garden restaurant & bar lying in front of the Acropolis, temple of Zeus and Lycabettus Hill, the swimming pool, create a luxurious and warm environment where personal touch, service and attention to every single detail are very well looked after.Should it be for leisure, corporate or MICE travelers, the Royal Olympic offers a unique and authentic Athenian experience that will remain unforgettable to each guest. ... more   less 
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Also Known As:
Royal Olympic Athens
Hotel Royal Olympic

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