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Reviewed 21 July 2019 via mobile

Rooms were ok, mostly clean but outdated. Dirty, old showercurtains and some mold near the tub. Cleaning was done daily and very well. Service at desk really slow at times but polite, nothing special. Breakfast ok, bit of everything but lacking fresh veggies and fruits. Pool was nice, but area got dirty and littered during the day and seemed short staffed all the time. Pool area was clearly not properly cleaned often (dirt on shower) and not up to date. Would Be a lot nicer hotel with small renovations everywhere. Location ok but would rather stay closer to the main areas lot of walking or taxi rides from here, only big plus is the pool.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank heidiriikka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded 1 October 2019

Dear heidiriika,

Thank you for taking the time to share your review.

We are pleased to know that the general impression of hotel was mostly positive and please note, that we are always making improvements in our facilities and services.

Regarding our location, as we understand you did not have the chance to be informed by our staff, how easy is to access by bus the heart of the historic center and all major attractions, as the hotel is in an area with plenty buses going directly there and to the metro station.

We hope that you will give us the opportunity to welcoming you back and offer you the level of hospitality that our hotel is known for.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

Stayed one week at Zafolia Hotel in July 2019. Hotel was clean, up to date, and has a great staff. The breakfast was outstanding. Nice rooftop pool and restaurant. Subway is located near hotel, with grocery story across the street. Restaurants, coffee shops, and bakery close by. Area felt safe. front-desk helpful with restaurant recommendations, directions, and assisting with car rental. I saw other's comments on WiFi not being too good, this is true, but others features outweigh and WiFi issues.
Highly recommend hotel.

Room tip: Stay on first floor so you don't have to use elevator.
Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank da002mo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded 1 October 2019

Dear da002mo,

Thank you for choosing Athens Zafolia Hotel for your stay and for sharing your experience with the TA community.

Our aim is always the highest guest satisfaction and it is a great pleasure for us to know that you enjoyed our facilities and services.

Regarding our WiFi, we did have some issues but we are currently upgrading our system in order to offer our guests the best possible service.

We look forward to welcoming you again at our Athens Zafolia Hotel and offer you another beautiful stay.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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Reviewed 2 July 2019 via mobile

If you're about a place in great location and inexpensive, this is it! Beautiful rooftop and great people. Breakfast is filling and tasty, good variety. Across is nice supermarket and awesome cafe shops.

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank Lauren S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded 11 July 2019

Dear Lauren S,

We would like to thank you for choosing Athens Zafolia Hotel for your stay and for sharing your experience with the TA community.

We are glad to read that you have enjoyed our facilities and services and that our staff has reached your expectations. Our aim is to always offer beautiful accommodation experiences and it is a great pleasure to know that we achieved it.

We look forward to welcoming you again!
Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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Reviewed 20 June 2019

The hotel is very clean, modern and provided a very sumptuous breakfast. Staff are friendly and accommodating. The hotel is far from the city center and have very few restaurants around. We just have to eat at the hotel’s restaurants for dinner because the only one available is the Burger King nearby.

Date of stay: April 2019
1  Thank Dream28563635229
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded 1 October 2019

Dear Dream28563635229,

Thank you for choosing Athens Zafolia Hotel for your stay and for sharing your review.

It is a great pleasure to know that you enjoyed your stay with us.

Our hotel is located right next to the city center, with many available options to reach the heart of the center. It is a pity that you did not have the change to be informed by our staff about restaurant options nearby, but we hope that you enjoyed your dinner in our “Ellinikon” restaurant.

It will be a pleasure if we have the opportunity to welcoming you again and offer you another beautiful accommodation experience.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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Reviewed 20 June 2019 via mobile

WiFi in the rooms hasn’t worked since I got here. Staff pretty much shrugged their shoulders and suggested using the lobby one.

Also tried to get an express laundry done in the am. Whilst they committed to 11 they hadn’t even started.

Rooms are clean albeit very 80s. Location is average, not much in the region and on a Main Street.

Date of stay: June 2019
Trip type: Travelled on business
2  Thank tjech
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded 1 October 2019

Dear tjech,

Thank you for taking the time to leave your feedback.

During the period of your stay with us, the hotel was fully booked and the usage of the WiFi very heavy, therefore we suggest our guests to use the WiFi of the lobby for immediate access to the internet.

Regarding our Laundry service and the issue mentioned, we would like to clarify that your clothes were indeed ready and delivered to you the same day, however due to the “Do not disturb” card hanged in your room door, we were not able to deliver them immediately, but only a few hours later.

We are always taking actions to improve our facilities, rooms and services and we hope that, we will have the opportunity to welcoming you again in the future and offer you an amazing accommodation experience.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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