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“Expensive price for a room, shocking service.”

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Divani Caravel Hotel
Ranked #50 of 326 Hotels in Athens
Milton Keynes, United Kingdom
1 review
“Expensive price for a room, shocking service.”
Reviewed 16 April 2011

Hotel is in a good location in Athens especially for business. The problem however, is the business is all the hotel are caring about. The high price you pay for you room does not include the Gym, Spa or Internet. Internet is a rip-off at €15/DAY, especially when the Crowne Plaza down the road offer it for free. The gym looked good from the window but i wasn't willing to pay the €10+/day to use it. The swimming pool located on the roof, I'm sure would be lovely in the summer. In the winter months it is covered, heated and still "usable" by guests - the only thing i found for free. However when i asked where the changing rooms where, they advised me they we in the Gym, which meant i would need to walk either outside (in the cold) and open a massive 3 meter long door to get into the pool, or through the lobby of the conferences center upstairs, WHAT A JOKE! Hardly therefore a winter pool, one which they should stop advertising as such... let alone it being dirty. I certainly would never stay here again considering for the same price you can get so much better. Prehaps a while ago it was a decent hotel, but to me it seems all they are interested in is getting the big conferences in and keeping them happy, not there guests.

Room Tip: Stay elsewhere.
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  • Stayed April 2011, travelled on business
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Helpful?
Thank Jonnyphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivaniCaravel, Manager at Divani Caravel Hotel, responded to this review, 23 May 2011
The Internet charge is one of the cheepest in town and the Crowne Plaza is charging exactly the same. The pool has also changing rooms by its entrance and not as described. The gym is not a small self operating outlet, but part of the Spa and filled with high quality and complex equipment, that needs attending staff, so the small charge is logical.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
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Italy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2011

Nice hotel in a luxurious area with restaurants and embassies.

The hall is big and it has a huge congress center.
The terrace has a good view over Athens and hosts a big pool.

I advice it mainly for business visitors, and the majority of the guests books the hotel for this reason.

City center: not at walking distance.
Nearest metro station: more than 20 mins walking
Personnel: good, reliable staff

  • Stayed October 2010, travelled on business
    • Value
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Helpful?
1 Thank StepfromItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2011

very friendly well trained staff
comfortable rooms
good equiped conference rooms
good restaurantes
not bad SPA

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank irina1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 January 2011

Didn't require any of the Hotel Services during our stay as we wanted to be out and enjoying the City. We found the Hotel Room very comfortable with an enormous bed that you could of slept 4 in. I would recommend this hotel to travellers with a similar agenda.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank nickroberts329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2010

Excellent food, warm courteous staff and centrally located in Athens. The staff are familiar with English and that is a big plus point.

It is expensive, but worth the money spent, if you are in Athens for a business visit.

I would certainly visit this place again.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank tina2606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chania
1 review
Reviewed 28 December 2010

Next time, I visit Athens, I will definately stay again at Divani Caravel. The hotel is perfect not only for leizure but also for business. The spot is great, but the most important is that is clean, 2 times a day the cleaning ladies clean the room, the breakfast includes whatever you can think of, the personel is so gentle, kind, fully experienced and I can say that it has perfect service. You can stay also and take your coffee at the hotel or have your dinner at Brown's restaurant, without getting bored on the contrary it is better to stay there than choose a restaurant outside or a cafeteria. I must also say, that the Christmas buffet is the BEST!!!

  • Stayed December 2010, travelled solo
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Helpful?
Thank bellenio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 December 2010

I went to Divani Caravel for a conference and found the staff and the facilities very good. The breakfast buffet was excellent. Beds comfortable. Service in the restaurant was exceptional. Prices were expensive for simple items like coffee or water but in line with quality cafes and restaurants in Athens.

  • Stayed December 2010, travelled on business
    • Value
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Helpful?
1 Thank ianwebzell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanisCollection, General Manager at Divani Caravel Hotel, responded to this review, 21 December 2010
Dear Guest

We would like to thank you for sharing your experience at Divani Caravel with Tripadvisor following your recent stay. Divani Caravel is a proud member of the Leading Hotels of the World with 16 meeting rooms and a capacity of more than 2000 people.

We are looking forward to welcome you again in our property during your next stay in Athens

Thank you
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Divani Caravel Hotel

Property: Divani Caravel Hotel
Address: Leoforos Vasileos Alexandrou 2, Athens 16121, Greece
Region: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Athens
#30 Business Hotel in Athens
#31 Luxury Hotel in Athens
#46 Romantic Hotel in Athens
#53 Family Hotel in Athens
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Divani Caravel Hotel 5*
Number of rooms: 471
Official Description (provided by the hotel):
Divani Caravel is a 5 star hotel ideally situated in central Athens. A member of The Leading Hotels of the World, Divani Caravel exemplifies refined luxury and exceptional service. Our hotel accommodation features 471 rooms (40 suites and 2 presidential suites). Facilities: health club and spa, swimming pool and fitness centre. Divani Caravel also hosts memorable events and weddings in its elegant meeting settings and restaurants. ... more   less 
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Also Known As:
Divani Caravel Athens
Hotel Divani Caravel

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