We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Missing some elements of an International 5 star chain”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
InterContinental Athenaeum
Ranked #26 of 281 Hotels in Athens
Certificate of Excellence
Reviewed 16 June 2014

Overall, this is a nice hotel. But, for someone booking a 5 star property, this can disappoint a bit. I had booked this trip as a surprise for my wife to celebrate our anniversary. When checking in, I had asked the receptionist on the side if they had a note that this was for our anniversary, and their front desk supervisor confirmed yes (not much with a smile). I wasn't really expecting a free meal, wine or spa treatment, but just a single rose kept on our bed would have been a nice touch to have when my wife walked into the room.

Aside from this, I find it strange that the hotel does not keep complimentary drinking water bottles in the room. I was asked to use the bathroom tap to drink, as "tap water in Greece is clean." I would expect this maybe of a local hotel, but not from an Intercon property. I'd rather they would charge an additional 5 euro per night on the bill, if covering the cost of 3-4 bottles of water per day is really that heavy for them. The 500ml bottles in the mini-bar cost over 5 euros each, while you can buy the same brand from the market for around 50cents.

The breakfast is good, although they seem to love to deep-fry their eggs. I suggest if you are in the habit of having a normal omelette or sunny-side up (not one prepared by a college roommate), ask the chef to prepare one with very little oil, and stand right there to see him prepare it, or he won't get it right -- up to the extent, he will claim he didn't hear you say 'very little oil, please.'

Aside form this, the room was clean. It appears to be an old property, so expect to find a bit of rust around some drains and taps, but we only found this in our first room while in Athens. We then left Athens to travel around Greece and returned to the property for one last night in Athens to catch a morning flight. The second room was a lot more cleaner and polished.

They offer a complimentary shuttle to the city center, which is very convenient. Some staff members are really friendly, whilst some seem a bit off. There is no free wifi anywhere in the hotel, not even in the lobby; which seems really strange for an international 5 star chain. We usually used the internet at cafes and restaurants around the city when getting lunch or dinner.

Room Tip: We found the rooms on the 3rd floor were better than the ones on 4th floor (both were the same tier...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Taoist_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 18 June 2014

Dear Taoist_traveler,
Thank you for staying with us at the Athenaeum InterContinental Athens and for taking the time to write your review. Guest satisfaction is our primary concern and we regret that your experience at our hotel did not meet with your expectations. Please rest assured that your feedback will be shared amongst our team in order to improve our service.
We greatly appreciate your comments and hope to be given the opportunity to welcome you back on your next visit to our city.
Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,303)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,050 - 1,056 of 2,303 reviews

Reviewed 16 June 2014

This hotel is fantastic, the room was great, the location is excellent with a great shuttle service to the city, Jani the Conceirge was amazing, the best ever. The decor of the hotel is amazing and the breakfast was unbelievable. I didn't go in the pool but it looked great too. The restaurant on the roof was absolutely amazing.

Room Tip: Sign up the Ambassador program for a room upgrade
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Slavo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 18 June 2014

Dear Slavo2014,
Thank you for staying at the Athenaeum InterContinental Athens and for your kind comments.
Your feedback is greatly valued and it pleases us to learn that the level of service you experienced from our staff met with your expectations. Please rest assured that your comments will be shared with our team and Jani.
We thank you for your feedback and look forward to welcoming you back to Athens and the Athenaeum InterContinental.

Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Very nice rooms, good breakfast. The disappointing aspect to the hotel is the staff and the food and beverage prices. Very expensive to eat and drink in this hotel. When out and about down town u will find way better service and prices.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ShirlMeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 16 June 2014

Dear ShirlMeister,
Thank you for choosing the Athenaeum InterContinental on your recent visit to Athens and for taking the time to share your comments. Guest satisfaction is our primary concern and we are happy to learn that you enjoyed the spaciousness of our rooms and the quality of the breakfast. However, it seems that our staff fell short of offering you an experience in keeping with your expectations and we are sorry about it. With regard to the food and beverage prices, we would like to point out that our menus offer a wide variety of choices and pricing categories, while our menu prices are, indeed, in correspondence with the quality of the product and service offered by the hotel. We would like to thank you again for your valuable comments and look forward to welcoming you back in the near future.
Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

Stayed here when on vacation

Pros

1) Extremely spacious rooms
2) Good breakfast
3) Comfortable beds
4) Good bathroom
5) Key-card needed to access lift
6) Staff at restaurant were friendly

Cons
1) Paid WiFi. No free WiFi for guests even in the hotel lobby
2) Choice of English channels on the TV are very limited
3) Dining menu is very expensive

Rated it average because there was nothing that made me go wow!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank WanderingGaruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 16 June 2014

Dear Hyderabad ,
Thank you for choosing to stay at the Athenaeum InterContinental hotel whilst visiting Athens with your family earlier this month and for taking the time to share your valuable comments. Guest satisfaction is our primary concern and it pleases us greatly to learn that you enjoyed the service of our staff as well as the comfort and the spaciousness of our rooms. As far as the TV channels selection is concerned, I would like to take the opportunity to inform you that out of the 44 channels in our TV system, the 11 are English speaking. We thank you again for your review and look forward to welcoming you back to the Athenaeum InterContinental Athens.
Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

Very nice hotel, comfortable rooms, great for meetings, a little ways from City center but they have a shuttle that goes back and forth at minimum every hour. Shuttle was frequently full, so still needed to take a cab a few times. They have two buses, but they were only running one. Food in the hotel is very expensive., breakfast buffet is $50, but food is outstanding and selection was amazing. But no one I know can eat $50 for breakfast. For those where price for a hotel is no object, or trying to impress a client or date, this is definitely the hotel to choose. For those on a budget, this may not be the right hotel. However, if you are on a budget, please remember that Athens near city center has some very questionable areas, luckily this hotel was not one of them. We felt perfectly safe walking back and forth to city center ever time.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank micnor7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 14 June 2014

Dear micnor7,
Thank you for choosing to stay at the Athenaeum InterContinental whilst visiting Athens last month.
Guest satisfaction is our primary concern and we are delighted to learn that you enjoyed the spaciousness of our rooms as well as our facilities.
With regard to the prices of our breakfast, may we take this opportunity to inform you that they are in correspondence with the quality of the product that we offer in our hotel
We have taken note of your comments regarding our Shuttle bus Service and would like to thank you for your feedback.Please accept our sincere apologies for this inconvenience.
Once again, we thank you for your kind comments and look forward to welcoming you back to the Athenaeum InterContinental Athens.
Yours sincerely, Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

I stayed here with a friend for two nights before we headed off to the Greek islands. The hotel turned out to be the lastminute.com "secret hotel" deal, which was a pleasant surprise (or it would have been if we hadn't deduced this was the hotel on offer through a simple bit of Google-based sleuthing!)

Obviously it's not being promoted through such a deal without a reason and I guess that has to be to bring in tourist trade to what is predominantly a business/corporate stay type hotel. Not a problem for us, but what that does mean is that once there things are a bit pricey (breakfast for €32 or 2 drinks for €20). On the plus side, you do get excellent, efficient service - Nicky on reception was particuarly helpful when checking us in.

Use it as a base to explore Athens. It's a short jaunt to Syntagma-Fix Metro station and apparently the tram stops just behind the hotel. There was also a free shuttle bus service into town. I don't think there is much to see in the immediate vicinity but that didn't bother us. We actually walked through town to the Acropolis which probably took about thirty minutes. There was always a rank of taxis there too and getting to and from the centre of town was less than €10.

Without doubt it has an enviable view of the city and the Acropolis from the terrace bar on 9th floor so a drink up there is a must.

The room was big and gave us a good night's sleep. I also took a dip in the pool which was small but perfect for a couple of lengths.

Would definitely return.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank DanJamesMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 13 June 2014

Dear DanJamesMc,
Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to write a review. We are delighted to learn that your experience at our hotel met with your expectations, both in terms of accommodations as well as service. In particular, that you enjoyed our breathtaking view of the Acropolis from our Premiere Bar and Restaurant. We look forward to welcoming you back to Athens in the very near future.
Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Couldn't have been happier with this hotel...rooms large, facilities lovely, everything worked and the room service people happily catered to my garlic allergy. Try a tour from the hotel - pick up and deliver and the easiest way to see the relics :). Then go to the Plaka for modern day Athens.

Room Tip: Join as an ambassador - they treat you like a queen. Very helpful, friendly and nothing was too muc...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DDTravellerSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 12 June 2014

Dear DDTravellerSydney,
Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to write a review. It pleases us greatly to learn that we were ‘wonderful from start to finish’ and that your stay with us was a memorable one. We thank you again for your kind comments and look forward to welcoming you back to our hotel in the very near future.
Yours sincerely,
Martha Pallis
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Athens hotels
Hilton Athens
#18 of 281 in Athens
3,748 reviews
Omonia
Pallas Athena Grecotel Boutique Hotel
Show Prices
Show Prices
Show Prices
Thissio / Makriyanni
The Athens Gate Hotel
The Athens Gate Hotel
#14 of 281 in Athens
3,885 reviews
Syntagma
Hotel Grande Bretagne, A Luxury Collection Hotel
Exarchia
Radisson Blu Park Hotel Athens
Show Prices
Show Prices
Show Prices

Been to InterContinental Athenaeum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Athenaeum

Address: 89 - 93 Syngrou Ave, Athens 11745, Greece
Phone Number:
Region: Greece > Attica > Athens
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Athens
#10 Business Hotel in Athens
#13 Family Hotel in Athens
#15 Romantic Hotel in Athens
#17 Luxury Hotel in Athens
Price Range: £125 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Athenaeum 5*
Number of rooms: 543
Official Description (provided by the hotel):
No wonder the Athenaeum InterContinental has been named Greece s leading hotel time and again. Athens largest guestrooms, award winning fine dining venues and a central location appeal to business and leisure travellers alike. Within a few kilometres are the Acropolis, the Parthenon, the Temple of Apollo and the Pláka. Metro and tram stations are also nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Hotels.com, HotelsClick, 5viajes2012 S.L., Ebookers, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your InterContinental Athenaeum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Athenaeum Hotel Athens
Intercontinental Hotel Athens
Intercontinental Hotel Athenaeum

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing