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InterContinental Athenaeum
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Reviews (2,395)
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1,081
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All reviewsthe club loungefree shuttlecafe zoeshuttle servicesyntagma squaretram stopguest relationsbig hotelan upgradeper dayrooms are bignice poolthe hotel offersacropolis viewvery nice hotelmini bartop floor
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Reviewed 24 October 2009

I booked this hote trough hotwirel and payed only U$ 92 per night. The hotel is excellent, the rooms are very large and the bed and pilows very nice. The prices at the hotel are expensive, but you can buy almost everything you need just across the street. The location it is not good too, but the hotel has a transfer every 1/2 hour or every hour (depends of the time) to Plaka (city center) and work very fine. I recommend it to all.

  • Stayed: October 2009, travelled as a couple
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Thank Alemati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 25 October 2009

Dear Trip Advisor,

We are delighted that you enjoyed your stay at our hotel and also our complimentary shuttle bus service. We would like to thank you for your recommendation and look forward to welcoming you back to Athens and the Athenaeum InterContinental.

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Reviewed 21 October 2009

- First of all - if you fly from the islands to Athens - take the train into the city. It takes about an hour by car and the cab ride is around 50 euro (we had to take it in the morning b/c we were leaving at 4 am back to Chicago). So just save your money and take the train - it's really easy. If you stay at the intercontinental, i'll give you specific instructions after looking a athens metro map. I think I'll remember :P
- I looked at betterbidding.com to figure out the best price. On hotwire it was $69/night (with taxes) so I just booked (I knew from the forum that it was going to be the Intercontinental). GREAT hotel!!! But it's about a 20 minute walk, but we never walked - the hotel offers a great shuttle to/from city center that we took all the time. Just pick a schedule from the concierge.

  • Stayed: September 2009, travelled as a couple
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Thank fedex02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 23 October 2009

Dear TripAdvisor Reader,

Thank you for choosing the Athenaeum InterContinental on you recent visit to Athens. We are delighted that you enjoyed your stay and look forward to welcoming you back.

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Reviewed 21 October 2009

We got this hotel through a good deal (Hotwire). I was a little concern about the remodel/not remodel comments, but I was gladly surprised.

The room was perfect. It was big, bathroom was big, everything super clean. It was on the first floor, i don't think those were the renovated rooms. I am a picky traveler and I sincerely enjoyed the room.

Location is not pefect. The walk to downtown is 20-30 minutes and nothing to see in the way. But they have a shuttle with a good schedule, so that takes care of that.

  • Stayed: September 2009, travelled as a couple
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Thank Kickerstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenaeum, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 22 October 2009

Dear TripAdvisor Reader,

Thank you for choosing to stay at the Athenaeum InterContinental and for your recommendation. We are delighted that you enjoyed your stay and that you found our non-renovated room to be both comfortable and spacious. We are also pleased that you made use of our complimentary shuttle bus service.
Thank you again for your kind comments and we look forward to welcoming you back to the Athenaeum InterContinental Athens.

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Reviewed 18 October 2009

We stayed for 4 nights in room 279 and later for an overnight stay in a room on the first floor.
(in Greece floor numbers start with 0, so first floor is one above the ground floor)
It appears that the first floor is yet to be renovated, so the décor is a bit dated – still very nice.
The room (279) was a smoking one (it is possible to request a non-smoking one, no one told us), but it still was very fresh.
Facing highway, but, thanks to double windows, very little noise.
Acropolis view - no need for upgrade (they actually charge more money, if you want a view).
Fairly large size.
The windows open – which is always a plus for me.
Flat screen tv swivels from sleeping to seating areas of the room.
All marble bathroom with multiple settings shower (best water pressure in the hotel ever!) and bidet.
The room was originally 2 single beds but we asked then to change it into "almost king" - they simply pushed the two beds together and changed the sheets (they sent us up while the cleaners were still struggling to push the beds together).
On the plus side, mattresses and bed sheets were amazing!
The room décor is very modern, but not very baby-friendly with all the marble and glass surfaces and sharp metal corners.

Gorgeous modern lobby with a couple of duty-free-style boutiques.
At the check in we had to ask about club upgrade, which would have cost us extra €40 a night but includes breakfast and free Internet, otherwise you have to pay for access €8.50 per hour (it gets cheaper as you use more time).
Also, at the check-in they took photocopies of our passports (interesting).
Pool is open 9 - 8, outdoor similar environment to vegas pools, but smaller and is not heated, so it does get pretty cold.
Commercial quality gym (4 treadmills, no barbells or chin-up bar) is open 24 hours.
Another thing to consider - local call to a cell cost €3.5.
There are two main entrances, the one from the main street is locked for whatever reason,

Keep in mind, the hotel is not located near any tourist attractions.
You’d have to rely heavily on the shuttle.
It runs every half hour / hour to Syntagma square.
Metro Fix is nearby, but could be quite a walk especially with luggage.
You can actually make your way from the airport by taking subway or bus X95 (we actually recommend the bus, as it is express and during non-rush hour could be faster, emptier and cheaper than subway €1.90 vs. €6) to Syntagma, then walk to NW corner of the square and wait in front of McDonalds for a small white van with hotel’s logo (during the day only, call ahead for the schedule).
Avoid catching the shuttle back around 8 pm, as it could be a zoo trying to get on it.
The taxi from Syntagma to the hotel will cost you €12.
When taking the shuttle from the hotel, you can ask to drop you off in front of the Acropolis, as Syntagma is a bit of a distance a way.

The real story is about the concierges…
Our first interaction was over email with a very helpful concierge, Lefteris, we emailed him before to get ideas for tours etc.
Unfortunately the rest of them were a bunch of ...:
You be the judge… When checking in, we asked, whether it was possible to reserve a cab on the way back to the airport with a baby seat.
We were told not to worry as hotel had a baby seats available just for that purpose.
Two days prior to departure, when trying to actually reserve the baby seat, we were told that it was not possible as “Who would bring it back?” (not sure if that’s the right tone to take when you pretend to be a five star hotel)
The next day asked a different concierge, who told us not to worry, he’ll take care of everything.
Next morning at 3 am, we are waiting for a “special” cab, which had a folding seat and of course, no concierge around to kick his behind.

Btw, keep in mind, when they say 5 stars, they do mean “European stars”, not North American, so adjust your expectations accordingly.

  • Stayed: September 2009, travelled with family
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3  Thank E-Taimz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 21 October 2009

Dear TripAdvisor Reader,

We would like to thank you and your family for choosing the Athenaeum InterContinental on your recent visits to Athens and for taking the time to share your comments.
We have noted your experience with our Concierge desk and would like to extend our apologies for the inconvenience caused to you due to the miscommunication on our part.
Our hotel, does, in fact, have a child seat in each of our shuttle busses as well as two child car seats available for guests use. While these seats are available to our guests, each guest must arrange for their return to the hotel.
We trust that that we will have the opportunity to welcome you back to the Athenaeum InterContinental on a future visit to Athens.

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Reviewed 17 October 2009

My wife and I just got back from three weeks in Greece, Turkey and Macedonia. We started the trip in Athens, and stayed at the Royal Olympian (which I recommend highly). The last two nights we were back in Athens, and decided to use Priceline to book a hotel. I chose "5 stars" and made a bid. I was kind of surprised that the Intercontinental came up the low bidder, but I was very pleased. I've stayed at Intercontinentals around the world, and have found them very nice.

When were checking in to this one, however, we were immediately put on edge. We had been in the car all day, and wife had an empty Coke bottle in her hand. While we were in the process of checking in, she asked the receptionist if there was a garbage available. The receptionist said "no", and offered no further assistance. Another receptionist overheard, appeared embarrassed, and offered to take the bottle. It was a small thing, but irritating. It gets worse.

When we went to our room, I understood why it had "won" the Priceline competition. It stank horribly of smoke, the carpet was frayed and coming apart at the walls, the walls were badly scuffed, and there were two twin beds (we had requested a Queen). I have stayed in nice hotels all over the world, and this room would have been an embarrassment to a Holiday Inn. We asked if we could have a different one, but they told us that there were no more in "your price class." We agreed to pay 20 Euros extra per day for an upgrade. The upgrade was a very nice room, but nothing more than one ought to expect from a 5-star hotel.

That night, we wanted some advice for a place to eat and stopped by the concierge's desk. We asked if he could recommend a restaurant, and he told us to take a bus up to the "tourist area" and just find a restaurant. "They are all good" is exactly what he told us. I had to smile to myself because it fit the tenor of the overall service at the hotel perfectly.

We also went for a swim at the pool - it was nice enough, but nothing spectacular. If you go on a slightly cooler day, as we did, be prepared to pay extra to use the hot tub.

This hotel was a disappointment to me primarily because I had high expectations of it. The facility is mediocre, it is a very long walk from the sights, and the staff was unbearably rude. The fact that they charged to use the hot tub, and charged 15EU per day for INTERNET service contributed to our feeling that we were being nickeled and dimed.

  • Stayed: September 2009, travelled as a couple
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1  Thank PolarBeech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this reviewResponded 19 October 2009

Dear TripAdvisor Reader,

We were most concerned to learn of your experience at our hotel and would like to extend our most sincere apologies for the disappointment we caused you. While we pride ourselves in the high level of service we provide to our guests, it seems that on more than one occasion during your stay, our staff mishandled your requests.
Please rest assured that your comments have been shared amongst our staff in order to ensure that similar lapses in service do not reoccur.
In addition, we would like to take this opportunity to inform you that we are currently in the process of renovating all our hotel rooms and have completed five out of our nine floors.
Once again, please accept our sincere apologies. We trust we will have the opportunity to welcome you back to the Athenaeum InterContinental and offer you a welcome and hospitality in keeping with your expectations.

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