Tonight when we arrived in Athens at the Byron Hotel, we were exposed to extreme rudness and undescribable disrespect from the reception desk.
Having walked in to our room, we discovered that we were not allocated with the double room we asked for. It did not fit the photograph which we saw on the website at all (it was a room number 21). The TV changer was not in the room either. TV is one of the main facilities advertised on the website. The room was shabby with the worst view you could imagine (bins full of smelly objects). I am surprised some people mention Acropolis view as we were welcomed by the back wall of another building and the said bins.
I went downstairs to try to sort out the problem with the type of the room and the lack of the TV changer. I let the reception person (a gentleman in his 50s with the glasses on) know that this is not the type of the room we booked and and asked if they had a different room which would fit our booking request. He said 'no.' At this point I accepted the reply. However, I also asked about the changer for our TV. And this is when the gentleman became really agitated. He explained that the TV sets do not work in the entire hotel. I calmly said that this is not the deal we made with the hotel. He then turned and said that for that price (€84) I should not expect the TV. I tried to point out that the TV was one of the facilities mentioned on the website for all types of the rooms. The gentleman was extremely rude stating that if I went for a better option, I might have well had the TV set. I asked him, how much would such a room be and he said that it would be double of what we paid. I checked this piece of information on booking.com and superior double room at this very moment costs €118 for two nights, which makes it €59 per night, not €84.
After extremely rude remarks, feeling humiliated and discriminated as a genuine traveller, I suggested I could stay in this room for a lower price if it did not have the TV. The receptionist started to be really aggressive in words saying that I must be ridiculous thinking they would have TV sets in the hotel rooms in this economic climate. I said I would like to speak to the manager. He said he was not available at that time as it was too late.
Confused, shouted at and humiliated we decided to leave the hotel. We cancelled our booking as we did not deserve to spend our last night of our holiday in a shabby, with the smell of dampness and without basic facilities room. The receptionist was still shouting out abusive words directed at us outside the hotel. We had to walk around Athens at night to look for another place to stay where we were not threatened by the staff and where we could be treated with respect.
We were deceived and bullied by the representative of the Byron Hotel. The entire situation almost destroyed our last two days of our holidays in Greece. I ignored a few negative comments while booking this hotel. This has been a huge lesson; never ever discriminate negative experiences of other travellers.
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- Also Known As:
- Byron Hotel Athens