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“Still impressed with Laguna”

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Mitsis Laguna Resort & Spa
Ranked #1 of 7 Hotels in Anissaras
Certificate of Excellence
Reviewed 3 July 2014

I reviewed this hotel on my first visit in July 2013, having stayed again from 17th June - 1st Juy 2014, I found all aspects to be of a similar standard this time. On our first stay the only negative was the entertainment which I found to be absolutely dire, and that's being polite, these same so called artists are still performing......BADLY...... however, the introduction of a trio playing Violins & organ & also a tribute act in the style of IL Divo were excellent, and well recieved by the guests. Another negative this time was the Animation teams shows in the evening which I found embarrassing, to then be asked to purchase a downloaded CD of different tunes which the animation team used was an insult & highly illegal with respect to copyright, I would therefore urge Mr Mitsis to review this practice as it denies the original artists earnings for their work. Would I return again ? CERTAINLY !!!

  • Stayed: June 2014, travelled with family
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3  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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895 - 901 of 2,160 reviews

Reviewed 2 July 2014

My partner and I stayed at this hotel for a week in May and we both could not fault any part of it at all. We were delayed by 6 hours on the flight so when we arrived we have food waiting for us in our room (at 4:30am!!) which was lovely. The hotel and our room was spotless, all staff were really friendly and always kept busy. All food was lovely and there was plenty of it and lots to choose from. We dined in the Italian restaurant for an evening and again all the food was lovely.
The only thing i would say is do not book any excursions through the hotel or reps, there is an excursions shop about half a mile down the road called Sparrow Travel, the lady who runs this was very friendly and the prices are a lot cheaper, with being picked up at the hotel too!

  • Stayed: May 2014, travelled as a couple
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10  Thank Leeeya078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

This is the second time we have been to this hotel. The first time not long after it opened in Sept 2011. There is still a high standard of quality to the rooms and amenities. The main self service restaurant has plenty of variety with lovely fresh fruit and salads, there's always pasta and fresh cooked meat and fish. Also included are the 5 al a carte restaurants that need booking two days in advance. We always got a table at the time we wanted - Italian, Cretan, Asian, Mexican, Sushi. There is also a Creperie open until about 1.30am daily. Almost forgot the Champagne bar open to adults only. No extra hidden charges on all inclusive - amazing.

Spa - if you get the chance also visit the spa. There is an enormous jacuzzi and large cold plunge pool for use with the Hamman. The staff are really lovely and very attentive to your requirements. I also had an hour treatment head and body massage - was so relaxing I fell asleep. highly recommended.
Special ThankYou Katerina and all your fabulous staff for making our stay very special.

Stayed: June 2014, travelled as a couple
5  Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Stayed for a week June 20th -27th this year, had a really good time at the hotel the bedroom was magnificent really big with plenty of storage space,bathroom equally as good with both a bath and walk in shower included,and also a large balcony with decent partial sea views and lovely garden views.The room number was 154 located in the main building of the hotel.
Another good point was the cleanliness of the hotel with both a good standard of cleaning and the maintenance of the hotel grounds looking very well kept.
The biggest downfall that lets the hotel down in my opinion is the quality of the food and the very tepid temperature of the meals that were on the so called hot plate! I do feel that more should be done to rectify this problem.


The drinks around the hotel were very good with plenty of options at the different bars and the waiter service was excellent.
The pools were good nice and warm to swim in albeit not very deep so no diving in which is not a bad thing with the amount of people around the pool areas,Sun-beds very comfortable with comfy mattresses and fairly good space areas to relax.
All in all this is a very nice hotel if the management could sort out the food issues then I would rate it higher than four out of five rating.

Room Tip: Room 154 in main building.
  • Stayed: June 2014, travelled as a couple
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4  Thank BigPhil187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

I stayed at the Mitsis Laguna for a week during the Easter holidays and it was amazing! The rooms were clean, large and modern with the mini bar refilled daily. The highlight of our stay was the restaurants - we tried them all except the sushi restaurant and we thought they were all excellent! It was far more relaxing having table service than queuing up at a buffet. We ate in the main restaurant at breakfast but it was often very busy. The all inclusive package was a great deal - whenever I ordered a glass of wine they brought the whole bottle! The champagne bar is also included and has a lovely view however they could improve some of their cocktails as they were a bit hit and miss! The creperie was open until late and offered a lovely range of ice creams, waffles, crepes and cakes. The location is quite secluded which was fine for us as we were after a quiet relaxing holiday. I would definitely return!

  • Stayed: April 2014, travelled as a couple
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10  Thank Becca_e44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

It does make me wonder what expectations people have when I read some of the reviews! This hotel is fantastically priced for the quality that you get!
We requested a sea room and were given a beautiful large room right at the front. Everything is the hotel is spotless and staff are always cleaning!
Even if you didn't use the a la carte restaurants the buffet had so much choice - you were guaranteed to have choices that you liked. Food was prepared and presented excellently and the staff in the restaurant were always so polite.
We tended to eat in the a la carte most nights - it was quieter and more relaxed. Just loved the Asian and Italian and special mention has to go to Georgia, maitre de - so kind, friendly and helpful.

Ok, so some of the bars might not serve every single drink - get off your backside and walk to the next one, it won't be far!

I stayed at Blue Domes last year and loved that one but Laguna is different - the staff make it! We didn't meet one member of staff who wasn't happy and willing to help.

We had a fab time in a stunning location with attentive staff and gorgeous weather - what more can you ask for?!!

  • Stayed: June 2014, travelled as a couple
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8  Thank Justlmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Where to begin with this hotel... it is just absolute luxury in every way possible. Rooms are lovely, clean, spacious and very Greek decor. Restaurants, main buffet and all A La Carte are amazing! Never get bored of the food variety, able to sit outside in the main buffet restaurant with table service which makes it pleasant. Good variety of drinks and bars including cocktail and champagne bar which are fab. Staff are fantastic, attentive and friendly cant complain except one rude receptionist who continued to answer the phone during mid conversation with guests - this I found extremely rude and arrogant, otherwise can not complain about staff. On one occasion when we went to change our towels for the next day for our day trip to Santorini (this I recommend to do) the staff in charge of the towel laundering service had ran out of clean towels and told us to come back the next day, when we told him we were leaving at 8am so this was not possible he promised to leave 3 fresh towels at 7.30am at reception - this he kept his promise and the towels were waiting for us - completely went out his way to do this before his shift started - exceptional. Towels require a 20euro deposit which you get on check out. If doing any day trips ask for a lunch box as its full of sandwhiches, fruit, cake, water and cartons of juice! Really cant complain at all - only downside was the beach very stony which hurts your feet and water is murky so not really good for swimming but the pools are salt water pools which is a benefit! Started to get really busy as we were leaving so would not like to stay during height of season as it started to become difficult to get loungers, seats at the restaurant and even at the bars at night. Apart from all this, a 5 star hotel, it is beautiful and exactly like the photos on the website - would def come back for a chilled week in the sun :)

Room Tip: Dont pay for a sea view room, email the hotel and simply ask for it - we did and got it granted!!
  • Stayed: June 2014, travelled with friends
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9  Thank Iona1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Laguna Resort & Spa

Address: Anissaras, Hersonissos, Crete 70014, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos > Anissaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Anissaras
#2 Romantic Hotel in Anissaras
#2 Family Hotel in Anissaras
Price Range: £122 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Laguna Resort & Spa 5*
Number of rooms: 351
Official Description (provided by the hotel):
Laguna Resort & Spa, a member of Mitsis Premium Collection, started its operation on May 1st, 2011. The hotel’s excellent facilities along with its well-trained and passionate personnel have well established Mitsis Laguna Resort & Spa on the island of Crete. The hotel offers a wide variety of services carefully designed and managed by professionals to meet guests’ highest expectations. The golden colour of our front office desk, the handmade furnishing and the stylish decoration of the Lobby, together with our warmest welcome is where the unforgettable holidays begin. ... more   less 
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Also Known As:
Mitsis Laguna Hotel Anissaras
Mitsis Laguna Resort & Spa Crete/Anissaras

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