Booked a family room for 2 adult+2 teenagers. Room very good (except no blackout blinds) ,food quite good(could be hotter but overall ok). Was surprised and disappointed that no wine list available, only local house wine red/rose/white and not very good- would have been happy to pay extra for a decent bottle of wine but none available and that doesn't seem right for a supposed 5* hotel. Entertainment RUBBISH !! Occasional entertainment in bar area but not advertised or frequent. Beach very poor, coarse gravelly sand and rocks - for miles either side. Nowhere near enough sunbeds available and many people getting up at silly times to bag sunbeds. Hotel made little effort to entertain, didn't even have the usual leaflet area for 'what-to-do' which was left to the reps to provide. Free Wifi available in reception but payable elsewhere. Kids ok as they fortunately met up with others and did their own stuff most of the time. Parents appeared mostly bored or perhaps resorted to drink, wandering aimlessly around as no local shops/bars anywhere nearby. Even tried watching ALJazeera news channel which constituted the only English language satellite tv in each room. Got thru several books thanks to Kindle.
Restaurant areas impossible to book unless you got up at 7 am but were good when you got there - actually not really restaurants but more like small cafe sized areas with about 10 tables in each hence the difficulty in booking.
Overall has the potential to be a good hotel but let down by lack of entertainment and poor location which makes for a very average holiday experience.
Gymnasium consisted of just a few machines which were additional charge.
Pools ok but unusually was salt water.
Not a 5* experience and a very disappointing holiday considering the cost.
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- Also Known As:
- Mitsis Laguna Hotel Anissaras
- Mitsis Laguna Exclusive Resort & Spa Crete/Anissaras