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“Bella Beach Hotel great price/service ratio”
Review of Bella Beach Hotel

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Bella Beach Hotel
Ranked #3 of 7 Hotels in Anissaras
Certificate of Excellence
Reviewed 30 July 2014

I stayed at Bella with my wife and 1.5 year old daughter. I can confirm that this hotel is not new, but clean and stuff is really helpful and nice. In one sentence: it is a good, family friendly hotel. It is very close to the beach, few km from bigger town. Quite. Perfect for relax and walk next to the beach in the evening. I don't judge animations as I was not interested, but the list of activities were quite long.

Regarding Wi-Fi: the problem was with network infrastructure. I spoke with Manager and they will solve it sooner or later. I was using static IP during my visit and I had no problems :)

Regarding connections towards cities: bus station number 17 is 10 minutes by foot. Price for public bus is very low.

Food was good. No issues.

Room Tip: Building 8 is separated and it has a dedicated swimming pool. It is however away from beach bar. Roo...
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank masuszki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, Γενικός Διευθυντής at Bella Beach Hotel, responded to this reviewResponded 30 July 2014

Dear guest,

Thank you very much for taking the time to write at tripadvisor!
We are very happy you enjoyed your holidays in Crete and in Bella Beach.
As promised you soon wifi will be upgrated to serve a wider rannge of guests with larger demands of mbs,
it was a pleasure that you mention your demands on the spot and we're happy that we helped.
Hotel staff and of course the hotel manager is 24/7 at guests disposal to sort out any possible comment or issue, so your holidays can be careless and unforgetable..

We will read your comments carefully and we'll do our best to ameliorate our services in the future.
We hope to have the honor to welcome you again in the future! !

Best Regards

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147 - 153 of 1,103 reviews

Reviewed 28 July 2014

I have just returned from Bella Beach (I was there with my 15- year old daughter). I am really suprised what people write about this hotel.
If you wish to relax in a friendly atmosphere it is a perfect place. Everybody is polite but not too pushy. Everybody is "authentic". Nobody forces you to smile, play, join if you do not wish to. I spent a wonderful time. There is no loud music.

The animator (the boy from Lithuania or Lotva, sorry I forgot:) is very nice and just "normal".
The beach and pool bar persons (probably from Romania) are just with class. They do not require from you artificial smile. You do not feel like a person who is all inclusive and you are like a pain for them. They treat you with class and elegance. They are just authentic.

The people in reception treat you in a same way. They do not exeggerate with beeing artificially polite. They treat you with respect. I asked for the change of the room and I received a better one although I was not polite for them so I am bit ashamed of my behavior:).

The food is excellent, just normal. There are not "pyramids of creamy cakes" and there are not people from the specific nation ( I hope that you know what I mean:) who are taking photo in front of the cakes or are dressed with gold and high-heels:). If you enjoy this type of holiday you will not find this atmoshpere in this hotel:) Go and find some other neighbour hotels (Annissa or Lyttos, not to mention Mitsis Laguna:).

The beach is wonderful. In my opinion one of the best in this region. The life- guard is well- mannered, just with class. The beach is clean, maybe because the hotel quests are normal, who do not believe that they are the kings of the world:). If you are the king please direct yourself to other hotels:)

The rooms are very comfortable, clean, just normal (no gold ornaments:). I read that some of people complained that the place is boring. Well, the area is wonderful, lots of olive tress, around 600 m you can walk to the nearst bus stop. You can really relax, just in a normal, beautiful surrondings. However, if you are a "king" and "queen" from a special nation (the most powerful:) yes, the place may not satisfy you. There are no shops with furs:) So, please direct to hotels near chersonissos or malia, where you can easily find noise (quads), smoke, dirt and bazzars.
Last but not least, there are hotel managers who are visible each day and you feel that they take care of the quality of the hotel.
I travel a lot, and have comparisons to other hotels in Greece, Egypt, Turkey, Maroko, Tunisia etc.
The place is normal, in a very positive way- beautiful beach, tasty food, clean surronding, normal and well-manner staff. I do hope that the profile of quests will not change because they also help you relax and experience a wondeful and peaceful time. Thanks a lot. I keep my fingers crossed that it will not change. I will come back.

Room Tip: 80% of rooms have sea-view. The hotel is so close to the beach that each room is perfect and comfort...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Marta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, Γενικός Διευθυντής at Bella Beach Hotel, responded to this reviewResponded 29 July 2014

Dear Mrs. Marta,

We would like to thank you very much for taking the time to write at tripadvisor!
Reading so kind words we feel honored as management,
and your comments are a great reward for our staff members,
as mentioned our staff is our big asset with our aim to be close to all of our guests providing the best service, with a true smile and politness, representing Cretan Hospitality.
Your kind words giving us the strength to continue the team work offerring high quality services,

We hope to have the honor to welcome you again soon.

We are very happy you enjoyed your holidays in Crete and in Bella Beach.

Best Regards

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Reviewed 24 July 2014

I stayed at Bella Beach hotel for a week with the family and my kids. The hotel is really great, very clean, food is really great, staff are super super nice. Our room was also very great with very nice location over viewing the pool and the beach at the same time.
However one thing I don't like very much is the location. The hotel is about 500 meters away from the main road and public transportation is not that often. The best thing is to rent a car if you want to see the island.
The pool is nice but not very big and don't have any slides for the kids.
The beach is good but not so clean.

Room tip: 246 and 247

Stayed: July 2014, travelled with family
2  Thank AminTabri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, Γενικός Διευθυντής at Bella Beach Hotel, responded to this reviewResponded 25 July 2014

Dear guest,
Thank you very much for taking the time to write at tripadvisor!
We are very happy you enjoyed your holidays in Crete and in Bella Beach.
Your kind words especially for our staff are really important for us and a reward for them.
Its true the hotel is located in Anissaras, a quiet area 3 Km from the center of hersonissos, for many of our guests this is an advantage as its relaxing ,quiet, safe, spacious for children with a very big beach right in front.
Regarding to public transportation there is bus from and to the hotel(bus station 17) every 30 min.
we would like to thank you once again hopping to welcome you again in the future.

Best Regards

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Reviewed 21 July 2014

Very nice and quiet place,very good food,clean and good equipped rooms, nice sand beach,very pleasant and willing staff, arroundthe hotel very good opportunities for shopping and entertaiment ( by car Hersonissos, Malia). I was very satisfied with the service of all inclusive. It is possible to rent a car near the hotel for 200 euro for a week. My room was in building 8 privat pool for this building. Arround the building are nice gardens. Very helpful and pleasant staff works in the hotel. I recommend Bella Beach Hotel to everybody who enjoy their life.
;))

Room Tip: There are 8 buildings. My room was in building number 8 with a private pool and a nice garden. All...
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Juraj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, Γενικός Διευθυντής at Bella Beach Hotel, responded to this reviewResponded 21 July 2014

Dear guest,

We would like to thank you very much for taking the time to write at tripadvisor!
Your kind words are very important for us and espesially a reward for our staff members,
giving us the strength to continue the team work offerring high quality services,

We hope to have the honor to welcome you again in the future! !

We are very happy you enjoyed your holidays in Crete and in Bella Beach.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I decided to write this review for everybody who would like to have a nice vacation and in order to avoid this hotel.

Great minus:
-no wi-fi; some manager tried to convince us that our Iphones (4s and 5s) and Samsung devices are the problem. We could have acces to the Internet only late in the night (arund 23:30), when we were 2-3 people around. An inexisting connection, with a bad atittude from the stuff, because we told them this problem 3-4 times a day;
-cleaning the rooms: between 14:00-15:00, when we were sleeping with our 5 years boy;
- cutting the lawn beside the pool: at 10:00 when everybody was coming to the pool;
-using the tenis field: we tried, but the light was not included in all-inclusive;
- the Beach: dirty and with rocks, not enough sun-beds and the existent ones are very hard for a human back;
- changing the pool towels: not every day, so if we were in a trip for a day the changing process lasted 4 days;
-the rooms: smelly and 3 stars conditions.

Very few good points (not enough to make anyone go there):
- the stuff, especially from the bars;
- good food.

So, we don't recommend this hotel, exept the case someone would like to have a ruined vacation.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Oprea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, General Manager at Bella Beach Hotel, responded to this reviewResponded 20 July 2014

Dear Guest,
Thank you for your feedback. We are sorry we have not met your expectations during your stay last year.
your comments are more than welcome and we accept them not as complains , as for all the above there are clear and simple answers as far as our web published Fact Sheet and welcome letter provided you all the info regarding your vacation package.
as you refer to a "strange experience" we would like to help and post also our side to avoid misunderstandings.
Bella Beach is one of the known hotels in Crete with more than 20 years of experience in hospitality and with hundreds of repeated guest from many different countries.
*Initially concerning wifi ,its true our lines are not in place to cover about 500 devices simultaneously.
we provide as advertised FREE WI-FI for web browsing ,mailling etc.
we are in a procedure to upgrade our lines to up to 100MB and 95% hotel coverage for better service.
especially in your case would be fair to inform also that after 2 days complaining at the reception about your devices connections the "Manager" helped you to remove from your devices home settings so you were able to connect by that time.
*In every of our room as usually all hotel have there is a carton sign with the possibility to be hanged out of the door and inform our staff to "Do Not disturbed" , since it's used cleaners are not allowed to enter for any reason.
*Gardener starts ater 10.00 as he'is not allowed to use any kind of noisy equipment before that time, it's a usual time of gardening and none of our guests is disturbed as they do not pass by the gardens but by the paths by the side of green areas.
*Hotel beach is sandy beach and very big (more than 6000m2)to accomodate all of our guests, as for sunbeds the total amount of sunbeds may serve the 100% of the hotel occupancy.
*Pool towels are changing as per program provided in welcome letter, every 2 days by our staff by the beach.
*thank you very much for your comments regarding our staff as is our main asset , and that you liked our Cuizine, it's based in Cretan Nutrition and we mainly use local and always fresh ingidients.

We hope to have another chance in the future to offer you a better experience of our hospitality at Bella Beach Hotel.

Best Regards

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Reviewed 3 July 2014

This hotel was perfect, exactly what we searched for. It was our honeymoon and we wanted just relax in nice hotel with clean pool and hotel beach. Staff prepared for us lovely "honeymoon welcome package", so we fell in love with hotel at the first sight. All inclusive - met the 5* expectation, wide choice of food during whole day and also many drinks available till 11 PM. The best was serving on the hotel beach, where we were just relaxing on beach-beds and waitress came and asked if we want something to drink, and of course she brought it to us, totally like heaven :) hotel is situated in calm area, no big parties around (cca. 4 km from hotel is party city Hersonissos reachable by bus), but there was animation program each evening (like greece national dances, comedy shows, etc.) and during whole day as well. Animators led by Davis Danieks were absolutely perfect, very active and very funny. They are preparing so many sport activities (beach volleyball, water polo, darts, boccia, zumba, minigolf, football), that you can not get bored. And generally people there were very nice, willing and able to speak many languagues. We can only recommend :) thank you for great time spent in this hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Katarína S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, General Manager at Bella Beach Hotel, responded to this reviewResponded 20 July 2014

Dear guest,

Thank you very much for taking the time to write at tripadvisor! Your kind comments give us the strength to continue the team work and offer high quality services.

We are very happy you enjoyed your holidays at Bella Beach and we really hope to have the honor to welcome you again in the future.


Kind regards,

Report response as inappropriate
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Reviewed 2 July 2014

I stayed recently at the bella beach hotel in anissaras and it was very enjoyable, the rooms were slightly below standard than I expected but this was made up by the friendliness of the staff! the animation team were fun and weren't pushy, they made the holiday incredibly fun and if you wanted to do anything they were very helpful, always a pleasure to see them. The girls on reception and in the restaurant were also always happy to see you and helpful. The food choices were good and of quality also. Tom

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellamgr, General Manager at Bella Beach Hotel, responded to this reviewResponded 20 July 2014

Dear Mr.Tom,

Thank you very much for taking the time to write at tripadvisor! Your kind comments give us the strength to continue the team work and offer high quality services.

We are very happy you enjoyed your holidays at Bella Beach and we really hope to have the honor to welcome you again in the future.


Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bella Beach Hotel

Address: Anissaras, Hersonissos, Crete 70014, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos > Anissaras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Anissaras
#4 Romantic Hotel in Anissaras
#5 Family Hotel in Anissaras
Price Range: £89 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bella Beach Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Bella Beach lies on a beautiful stretch of the Cretan sea in the centre of the northern coast of Crete. This extremely select hotel at which earthy hues are dominant has been built with local brick and marble and the overall tranquility leaves one with a lasting impression of the grandeur and comfort of bygone days. The relaxing pool area invites you to laze away your holidays, while there are, of course, many leisure and sporting activities available for those who prefer them. RESTAURANT POLICY- DRESS CODE Casual but smart dress is required in all indoor public areas of the hotel after 19:00. Please refrain from wearing shorts and slippers in the dining room for Dinner. ... more   less 
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Also Known As:
Aquis Bella Beach Hotel Anissaras
Aquis Bella Beach Hersonissos
Aquis Bella Beach Hotel Hersonissos
Bella Beach Hotel Crete/Anissaras

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