My family and I arrived at the hotel after a long drive to find that there was no room for us despite our confirmed reservation. The manager disputed our claims despite our email documentation, suggesting that we had arrived a day early. This he subsequently realized was his mistake.
We were offered an alternative accommodation owned by the same people, that was really more like a backpackers lodge. Very basic. Little amenities. Even soap and shampoo were not provided.
While this could very well be a genuine mistake, we were miffed by them disputing our documentary evidence for half a day before realizing their mistake. A simple apology, and some basic courtesy would have been greatly welcome. We really didn't mind having to put up with a poorer accommodation, but the manager's attitude inflamed an already frustrating situation.
The manager thought he was doing us a favor by offering us a discount on the alternative accommodation, without realizing that his subordinate had already offered, only that the manager's "discount" was 20% more costly! We could not help feeling we were being fleeced.
I must however add the service level from the other staff was quite acceptable.
Delphi is a lovely town, but I wouldn't wish this on anyone traveling a long distance to get here.
- Official Description (provided by the hotel):
- PARNASSOS is a family-run Hotel situated in the heart of the city of Delphi. Built in traditional Greek style, it is within easy walking distance of the Archaeological Museum and the sights. Also 300 m. From Delphi intercity bus station and 100 m. From taxi station.The hotel lobby features a computers area with Free internet access, Wi-Fi throughout.The inviting rooms feature wood-beamed ceilings, carpeted floors and elegant furnishings. Each is equipped with satellite Led-TV, CD player and individually controlled heating and air conditioning. The intimacy of the decor and its warmth will invade you as soon as you arrive in this authentic building.The well known Epikouros Restaurant serves a variety of fine Greek and Mediterranean dishes. The hotel also features stylish lounges and an elegant bar. Use the hotel as a base from which to visit ancient monuments, hiking or skiing at Ski centers at Mt Parnassos, have a pleasure at picturesque Arachova (8 km away), exploring E4 path to Corician Cave, enjoy beaches at Galaxidi and Itea, etc Parnassos combining the traditional hospitality of Greece with the friendly atmosphere of a family-run hotel, guarantees a carefree stay in a cozy environment. ... more less
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- Also Known As:
- Parnassos Hotel Delphi