In April 2013 I booked for July 2013 Alcanea Boutique Hotel in Chania, Greece. They charged my credit card. When I arrived to the hotel the administration pretended that they had no idea about my booking. I showed them their emails where they confirmed that they had charged my credit card. Then they addmited that they had cancelled my booking and hadn't notify me. They didn't offer me help to find and equal place and placed me in an aweful appartment where the owner hasn't finished repair with no wifi or any comfort for the same price as their hotel. They also didn't offer me any compensation for cancelling and discomfort and spoiling my holiday, I had to fly away to another place with losing money but at least having a nice place to stay. Don't risk your holidays, avoid this place, they won't care about you if they put you into trouble. I have only one regret that I hadn't called the touristic police to help me in this situation.
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- Also Known As:
- Alcanea Boutique Hotel Crete/Chania