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“CRETAN HOSPITALITY AT ITS VERY BEST”

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Porto Veneziano Hotel
Ranked #5 of 110 Hotels in Chania Town
Certificate of Excellence
London, England
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“CRETAN HOSPITALITY AT ITS VERY BEST”
Reviewed 15 October 2013

I have returned twice this year to this wonderful hotel. Everything from the location, comfort of the beds, the walk in shower, the beautiful views, the unique and fascinating fresh orange juice machine, to the most hospitable, professional and friendly staff are all to be cherised - this is Greece at its best from every perspective.

Room Tip: If you are lucky to get a sea facing harbour view room with balcony then cherish it.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Lady-Jane-Louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
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English first
Milan, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2013

It was a really excellent hotel starting from the kind receptionist very helpful, the very nice room and bathroom, the opportunity to drink fresh.
Very nice also the air conditioning and located in one of the most fashuinating point of the port.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniele678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013

Good location, right on the boulevard. very nice rooms with free wifi. Personal is very helpful. Have stayed here 3 times and always the same quality. Rooms are well equipped and modern. I recommend it to both people on vacation and for business.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
87 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 October 2013

This is a very good hotel, very clean, location is perfect, staff is very helpful and I would like to recommend it to you... the only thing is what usually happens if you book through booking.com

they give the worse room the very last at the end of the corridor... this is totally unacceptable...
when I complained I was told that the hotel is fully booked and unfortunately there is no other room available... then I told them that I write for trip advisor and suddenly there is a better room for me... they all of a sudden found out that there was a cancellation...

for the rest...

is a very nice place to stay while in Chania.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank evdokimos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto_Veneziano, Owner at Porto Veneziano Hotel, responded to this review, 18 October 2013
Dear Mr Tsolakidis,

Thank you very much for your review. We are glad you enjoyed your stay here at Porto Veneziano but cannot omit that there was a slight mishap and therefore would like to untangle the matter.

Firstly, we would like to reassure you that there is no discrimination from our part in regard to customers that book with us through the different channels available. Our esteemed guests get identical service, rooming options and the same unique hospitality, regardless from the travel agent they choose to use. This is clearly evident by the reviews present on the travel agent you mentioned, that pose no issue of the discrimination you unjustifiably account on our part.

Moreover, we greatly value a long lasting customer satisfaction and do everything in our power to ensure that, on all occasions. During your initial comment to the reception regarding your room, we were indeed fully booked and remained fully booked until after your departure. There was no sudden cancellation that brought about a room for you upon your mentioning your intent to write a negative review. As you were notified by our reception staff, there was a late arrival that enabled us to upgrade you to a different room, and thereafter accommodate the said late arrival (which was initially planned for upgrade) in your initial room.

Needless to say that all our rooms, regardless of their location on the floor, enjoy identical facilities on all aspects. The only differences noted are the view, the distance to the elevator and their size (spanning naturally from a single room to a superior suite). It is only logical, also, that different charges apply for different room types and we strive to ensure that all our guests receive what they bargain for.

Our experienced staff works constantly to provide an optimal service to all guests that honor the hotel by selecting it and seeks to provide flexible solutions even at time of full occupancy. Therefore, Mr. Tsolakidis, we strongly believe that the upgrade you received is part of a highly personalized service and everyone in the hotel did their best for your satisfaction.

We hope we have provided some helpful insight on the matter and await your kind reply

Once again, we would like to thank you very much for your review. It is through all reviews that we can become better at what we do and continue to offer the unique hospitality our dear guests long for.
We look forward to welcoming you back at Porto Veneziano and sincerely hope your next stay will be flawless

Yours sincerely

Porto Veneziano Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lodz
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 October 2013

+ hotel in a fantastic location, recently renovated so it is very clean, super bathroom with huge shower cabin (unusual in Greece), great breakfast-everyone will find something for everyone, great fresh orange juice -you can take as much as you want- delicies, eggs, sausages, bacon, vegetables, fruits; small parking at the hotel, good internet connection


- a man at front desk ( we know that was late evening but we needed advice) knows nothing about rent car offices

Room Tip: rooms with sea view- must be taken, on the top floor
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank witchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaga, Norway
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2013

Porto Veneziano is an exeptionally good hotel! The hotel covered all my needs, staying there one week alone in the beginning of October 2013. Reviewers have previously mentioned the renovated rooms equipped with free safe, free wi fi and many other daily needs while travelling. The reviewers tell the truth! Everything is clean and in order in Porto Veneziano. The staff in the reception, in the bar and in the breakfast room are all helpful and polite. The breakfast is among the best I ever had. Every room has a lovely balcony with a small table and two chairs. I must not forget the location of the hotel! Just at the Venezian harbour and very close to everything in the city of Chania. There is a small beach 5 minutes to walk from the hotel And a bigger beach with beds, Nea Chora, 20-30 minutes away. I stayed 7 days in the hotel. My main purpose was to relax. And I really did! Hardly any noise from the outside in the night. I did not have a room with sea view, because it was fully booked long time ahead. My stay at Porto Veneziano was anyway a success!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Odd2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAST SUSSEX
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 October 2013 via mobile

The hotel rooms are freshly refurbished and the bathrooms feature a large walk in shower
Would suggest upgrading to sea view room as the view is stunning
The breakfast is amazing too and it's a great treat to eat it on the waterfront
Will be returning soon

Stayed October 2013, travelled as a couple
Helpful?
1 Thank ROBERT_CLARK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Porto Veneziano Hotel

Property: Porto Veneziano Hotel
Address: Akti Enoseos | Old Venetian Harbor, Chania Town, Crete 731 32, Greece
Phone Number:
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Chania Town
#14 Romantic Hotel in Chania Town
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Porto Veneziano Hotel 3*
Number of rooms: 57
Official Description (provided by the hotel):
The Porto Veneziano Hotel is located in Chania, in the prime location of the Old Venetian Harbor, on the seafront and only a 10-minute walk from the city center. It is an ideal place to stay, with the most popular attractions within walking distance. Completing the room renovation in April 2013, the hotel now offers a minimal navy design, excellent quality beds with double mattresses and geothermal air conditioning system, friendly to the environment. The hotel has been certified to serve a full Greek Breakfast buffet with a Cretan note and attempts to provide a journey to the island's flavors and tastes. Enjoy daily our freshly squeezed orange juice, local produce, homemade dishes, traditional cookery, seasonal fruit, freshly made desserts etc. At the Bar, after strolling through the beautiful harbor, guests will enjoy all kinds of coffee and Cretan flavorsome concoctions, snacks, sweets, ice cream, drinks and an assortment of Greek and European ice cold beer. The hotel even offers free Wi-Fi and all rooms and interior public areas are strictly nonsmoking. ... more   less 
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Also Known As:
Porto Veneziano Hotel Chania Town
Porto Veneziano Hotel And Suites
Best Western Chania
Porto Veneziano Chania
Porto Veneziano Hotel Crete/Chania

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