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“An Exceptional Hotel with Exceptional Service”

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Casa Delfino Hotel & Spa
Ranked #4 of 111 Hotels in Chania Town
Certificate of Excellence
Reviewed 24 June 2014

My wife and I stayed at the Casa Delfino for four nights in early June 2014. We wanted to base ourselves in the Chania old town, rent a car, and explore western Crete during the days. The old town is completely closed to cars so, per the recommendations of the hotel, we parked our rental in a nearby lot outside of the restricted traffic zone. Upon arriving, the hotel arranged for a golf cart to meet us at the parking lot, load our bags, and whisk us through the streets of old town Chania to the Casa Delfino. For someone who had never been to Chania, this was extremely helpful since the old town is like a labyrinth.

THE HOTEL: Situated in an old Venetian mansion in the heart of old town, Casa Delfino is one of the nicest and best-preserved properties in Chania. I sometimes saw tourists approach the hotel just to peer into the courtyard. There are a myriad of shops and restaurants within (very) short walking distance, including Chania's picturesque harbor. Despite its age, there is nothing old-feeling about the hotel. From the street, you enter a large, well-manicured courtyard with a number of white-marble tables and chairs. During down time, my wife and I spent significant time in the courtyard where we would utilize the hotel’s free (and fast) WiFi while sipping a cocktail from the bar and eating a snack from the kitchen (both located adjacent to the courtyard). Off of the courtyard is the hotel lobby, always stocked with beautiful flowers. There were several other rooms off of the courtyard, including a small breakfast buffet room, which was included with our rate and included made-to-order hot food options. Throughout the hotel, there are numerous displays of the local art and sculpture, which compliment the authentic Cretan feel of the property. Up an elevator, the hotel has a relatively large rooftop deck with lounge chairs, tables, and large umbrellas for shade. The WiFi worked great up there and the staff brought our drinks and food up there as well. From the rooftop, you have great views of the Chania harbor and surrounding area.

OUR ROOM: Being that it is a Venetian mansion, there are several corridors of rooms. Our room was up some stairs from the courtyard. But there is another corridor of rooms that is accessible by elevator if stairs are not manageable for you. The room at the Casa Delfino was by very nice and very spacious. The bathroom had marble fixtures and a multiple-jet Jacuzzi. The room had a digital thermostat and comfortable king-sized bed. Upon arriving, there were multiple local treats to greet us, including Cretan bread rusk, cookies, and a complimentary bottle of local olive oil. The room had a classic feel and we were very pleased.

THE STAFF: Everyone at the Casa Delfino was friendly and welcoming. Early on during some downtime in the courtyard, we were greeted and got to know the hotel manager, Margarita, very well. Margarita is the embodiment of everything you would want and expect from the face of a hotel you are staying at: accessible, generous, helpful, professional, courteous. She and her staff helped guide us to two of the most amazing beaches my wife and I have ever been to: Balos Bay and Elafonissi. The concierge told us about specific foodplaces on our long journey through the Cretan mountainside to stop at, which were all fantastic. Margarita made a number of personal restaurant recommendations during our stay that were all wonderful. Overall, from the concierge to the porter to the bartender, the staff at Casa Delfino were outstanding.

THE SPA: The spa is located through a corridor off of the courtyard and is meant to be used privately by one or two people at a time. My wife and I made reservations for two hour-long massages at the spa, and upon arriving, my wife received a free upgrade including a facial treatment. The main room of the spa is tranquil and modern with all of the usual accouterments. What made this spa special was the masseuses they hired and the prices for the various treatments. The masseuse who treated me was a licensed physical therapist with significant experience. While this, on its own, did not make much of a difference to me because I was not in need of physical therapy, the massage was among the best I’ve ever had. What made the massage even more rewarding was the prices, which were very reasonable compared to many of the other luxury hotels we stayed at throughout our honeymoon.

BOTTOM LINE: Casa Delfino is a fantastic hotel with a great staff and exceptional general manager, Margarita, who takes great pride in the hotel and ensures that your stay is memorable. It is very rare to find this type of total package in a hotel, and we were thrilled with our choice. The highest of recommendations for those thinking about staying here for their next trip to Chania!

  • Stayed: June 2014, travelled as a couple
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2  Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 - 416 of 885 reviews

Reviewed 24 June 2014

I ve been to Chania Crete several times, since it s one of my favourite destinations in Greece. Of course i had heard about this hotel, i had seen its beautiful courtyard from the outside and it was my dream to stay there. When my fiance and i decided we needed a short vacation, i checked Casa Delfino' s praising reviews and i instantly booked.

Every single thing this hotel had to offer met our expectations.
- It is located at the best part of Chania' s old town. Just go upstairs on the rooftop to discover that this is simply the best spot of the whole city.
- We were having the most delicious, homy breakfast at the atmospheric, "from another era" courtyard. (you just want to sit there for hours!)
- We had the most relaxing massage twice (the spa area is new and simply unique)
- Our suite had a very old and authentic marble hamam! (but i dont think many rooms have that)
- The stuff is always there to help with every little thing you may need.
- Design, luxury, wonderful staff, serenity, very spacious room, great mattress, even an electric vehicle to take you and your luggage from the pedestrian alley to your taxi!!!

  • Stayed: June 2014, travelled as a couple
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2  Thank Vassilis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

My husband and I have recently returned from a ten day holiday in Crete, during which time we spent six days in Casa Delfino, conveniently located in the historic harbour area of Chania.
On arrival, we were immediately impressed by the quirky vehicle which transported us and our luggage from a nearby car park, along a pedestrianised street, to the hotel. This is an ingenious solution to a situation where car parking is not permitted in the conservation area. After being 'checked in' by courteous, helpful staff we were escorted up a marble staircase to a spacious, immaculate, light and airy suite with a view of the harbour and lighthouse from the large windows. Just perfect!
We particularly liked the central courtyard, which certainly has a special atmosphere that needs to be experienced to be fully appreciated. Photographs do not do it justice. After choosing breakfast from a wide range of organic produce and freshly baked sweets, it was so relaxing to sit in this beautiful, peaceful space and simply enjoy the ambience. La dolce vita!
The excellent ratings for Casa Delfino are justified. We fully support the reviews that rate Casa Delfino as a high quality hotel, offering outstanding customer care and excellent service.
It is testament to the exceptionally efficient, caring , hard working manager, her professional team and this stunning, well designed hotel, that we are looking forward to a return visit to enjoy another peaceful holiday in Casa Delfino, Chania, Crete.

  • Stayed: June 2014, travelled as a couple
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6  Thank Sweethearts424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

I visited the Casa Delfino Spa with a friend and was left feeling extremely disappointed by our experience. Initially the staff were helpful in arranging for my friend and I to have a massage simultaneously and the spa room is very beautiful but unfortunately our massage was disturbed by a large, noisy crowd having a celebration directly outside of the room where our massage was being held. The noise was so loud that the masseuse had to leave and ask them to be quiet but that did not help. I also informed my masseuse that it was really too noisy. It was impossible to relax and enjoy the massage. The loud noise lasted for most of the massage which was a shame.

Once the treatment had ended, we informed the receptionists that it was impossible to relax and enjoy the massage due to this disturbance but they became extremely defensive telling us "why didn't you stop the massage" which was a ridiculous thing to suggest as they knew we had informed the staff providing the massage at the time. The receptionist then said "the noise only lasted for 5 minutes, I timed it" which was absolutely false. Both receptionists appeared calm but when speaking to eat other in Greek were extremely insulting and rude thinking that we could not understand them. They did not realise that my friend could understand every word! It is not acceptable that receptionists behave in this way and therefore due to our experience; I would not recommend this Spa. We were offered a substantial discount in the end but all things considered; that was the least they could do!

  • Stayed: May 2014, travelled with friends
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6  Thank Tracey_Ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

My wife and I started our honeymoon at Casa Delfino - it was the perfect little romantic hotel in a great location with very helpful staff. I agree that it was difficult to find (taxi dropped us off at bottom of the hill with our luggage and assumed we knew where we were going), but the location is one of the charming things about the property. Breakfast was great, the whirlpool in the room was excellent, the staff told us about unique and off-the-beaten path adventures we could explore with the rental car they arranged for us. We loved Chania and would never think about staying anywhere else.

Stayed: September 2013, travelled as a couple
3  Thank EatSleepBeMerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We stayed for just three nights and it was wonderful. The building and courtyard are a wonderful quiet oasis just a couple hundred feet from the old harbor.The rooftop deck was wonderful. The breakfast was phenomenal, with homemade goods. The staff were very helpful and had great recommendations for restaurants/activities. Also, the first night we stayed in room 9, which is a new room. The room was immaculate, but right below the rooftop deck, so the ceiling screeched every time someone moved a chair. Not a big deal for most, but we are picky sleepers. The staff were more than happy to accommodate us and move us to a 2 room suite for the last 2 days(room 19). Our car also died and they called someone to come help us jump it off. Overall the staff were friendly and accommodating in every way and hotel was a great choice.

  • Stayed: June 2014, travelled as a couple
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2  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We stayed 4 nights at Casa Delfino in May and had a wonderful stay. Situated right in the Old Town so heaps of fantastic restaurants right outside your door but virtually no noise. Rooms were large (for an old building and very well appointed. Breakfasts are taken in the airy courtyard, they offer a large selection and are all the ingredients home made. There is also a roof terrace where you can take a drink and enjoy the sunset while looking over the harbour

But I think the best part of Casa Delfino is its staff. From the breakfast staff, so attentive to the lovely ladies in reception. They arranged a hire car us at short notice, sorted out a transfer problem we had and offered suggestions for sightseeing at the western end of the island.


A very enjoyable stay, thank you ...

Room Tip: Rooms overlooking the courtyard can be a bit noisy as some guests sit there late into the evening ch...
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  • Stayed: May 2014, travelled as a couple
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1  Thank HawkerAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Delfino Hotel & Spa

Address: 9 Theofanous, Chania Town, Crete 731 31, Greece
Phone Number:
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Business Hotel in Chania Town
#1 Romantic Hotel in Chania Town
#3 Luxury Hotel in Chania Town
#4 Family Hotel in Chania Town
Price Range: £110 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Casa Delfino Hotel & Spa 5*
Number of rooms: 24
Official Description (provided by the hotel):
Casa Delfino is a 17th-century Venetian palazzo that has remained in the same family for centuries. With just 24 rooms and suites, decorated with a mix of bespoke furniture and antiques, Casa Delfino is both intimate and exclusive. A pebbled courtyard of hand laid mosaics is a romantic oasis where guests can read, relax, or simply soak up the serene ambiance. ... more   less 
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Also Known As:
Casa Delfino Hotel Chania Town
Casa Delfino Hotel And Spa
Casa Delfino Hotel & Spa Crete/Chania

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