When we arrived, we were greeted by a very pleasant receptionist. We were charmed by the decor and the authentic Florentine style of it. We then went to our room, which was a little on the small side, but we were only staying for one night so it didn't matter. What DID matter, however, was that when we got to the hotel, we had left our car parked in the town center as we didn't know where to park around the hotel. This is where things went wrong.
The receptionist gave us a city map and pointed us to the 'parking lot by the sea', which is FREE (24 hrs) for everyone on our street. It looked pretty full but she said "just drive to it and wait a little, as people are coming and going all the time". So, the only pieces of information she gave us were: it's free for 24 hours for everyone on our street AND wait till someone pulls out.
She neglected to give us the most critical piece of info, though. She forgot to tell us that the lot closest to the sea is for RESIDENTS only. Of course, we just trusted what she said and parked there without looking at the signs. Why would we? As far as we're concerned, she told us what we need to know.
So, as we're leaving for the airport at 5:15 the next morning, we discover an 80 Euro parking ticket on our car. We couldn't believe it! We were not very happy but we were on our way to the airport so we decided to leave it until we got back home.
We then contacted Palazzo by email and told them about the situation and asked them if they would take care of the ticket. They flatly refused and said that they had informed us of the situation and that we should have read the signs.
Well, they certainly hadn't informed us of the dual-lot rules. It is true that we hadn't read the signs, but this is strictly because we trusted the information that we got from the receptionist.
You can be sure that from now on, they will be informing all of their guests about this. It's pretty easy to do. Just tell them that there are TWO LOTS and that only one is for hotel guests. That's all. But, on the other hand, perhaps this is all a cash-grab scheme between the city and some of the hotels? Maybe... hmmm... dunno...
Bottom line: They didn't tell us about it. They say that they did. Our word (the truth) against theirs.
- Official Description (provided by the hotel):
- Elia Palazzo is a new Member of Elia Hotels Group it is located at at Theotokopoulou street one of the many charming streets of the historical district that lead towards the ancient Venetian harbor of Chania. ... more less
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- Also Known As:
- Palazzo Hotel Chania
- Hotel Palazzo
- Elia Palazzo Hotel Crete/Chania