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“misinformed and they won't admit it”
Review of Elia Palazzo Hotel

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Elia Palazzo Hotel
Ranked #56 of 110 Hotels in Chania Town
Certificate of Excellence
Reviewed 5 June 2013

When we arrived, we were greeted by a very pleasant receptionist. We were charmed by the decor and the authentic Florentine style of it. We then went to our room, which was a little on the small side, but we were only staying for one night so it didn't matter. What DID matter, however, was that when we got to the hotel, we had left our car parked in the town center as we didn't know where to park around the hotel. This is where things went wrong.

The receptionist gave us a city map and pointed us to the 'parking lot by the sea', which is FREE (24 hrs) for everyone on our street. It looked pretty full but she said "just drive to it and wait a little, as people are coming and going all the time". So, the only pieces of information she gave us were: it's free for 24 hours for everyone on our street AND wait till someone pulls out.

She neglected to give us the most critical piece of info, though. She forgot to tell us that the lot closest to the sea is for RESIDENTS only. Of course, we just trusted what she said and parked there without looking at the signs. Why would we? As far as we're concerned, she told us what we need to know.

So, as we're leaving for the airport at 5:15 the next morning, we discover an 80 Euro parking ticket on our car. We couldn't believe it! We were not very happy but we were on our way to the airport so we decided to leave it until we got back home.

We then contacted Palazzo by email and told them about the situation and asked them if they would take care of the ticket. They flatly refused and said that they had informed us of the situation and that we should have read the signs.

Well, they certainly hadn't informed us of the dual-lot rules. It is true that we hadn't read the signs, but this is strictly because we trusted the information that we got from the receptionist.

You can be sure that from now on, they will be informing all of their guests about this. It's pretty easy to do. Just tell them that there are TWO LOTS and that only one is for hotel guests. That's all. But, on the other hand, perhaps this is all a cash-grab scheme between the city and some of the hotels? Maybe... hmmm... dunno...

Bottom line: They didn't tell us about it. They say that they did. Our word (the truth) against theirs.

  • Stayed: May 2013, travelled as a couple
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5  Thank FrankSchumacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 39 of 117 reviews

Reviewed 9 March 2013

My husband and I stayed 5 nights in September 2011 and found the hotel to be a perfect place to stay in Chania. We were in the 2nd floor (one flight up) front facing room with a balcony, overlooking Theokopolous Street. The balcony was a wonderful amenity, and we loved sitting out there in the early evening watching people stroll on the street below. The room is surprisingly large, we have 2 twin beds pushed together and though the mattress is a bit hard, it's a comfortable place to be. The bathroom is modernized, too. The proprietress is very welcoming and helpful, and we felt vey much at home after 5 days here. The breakfasts were excellent - especially loved the Greek yogurt. Chania is a beautiful place to stay for several days, and Hotel Palazzo a great place to stay. It's not a luxury property but it's a lovely small hotel run with a personal touch.

Room Tip: Front facing room with balcony
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  • Stayed: April 2012, travelled as a couple
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1  Thank paulesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2012

The hotel is well placed in the centre of the lovely old town. Less than 5 minutes walk to the harbour. Fifteen minutes from the bus station.
The young lass at reception was very pleasant and helpful. Our room was a bit on the small side and the shower was tight for space. The balcony looked on to the street and it was fun to people watch. The street was not particularly noisy the night we were there. Breakfast was adequate.

Room Tip: Ask for room looking onto the street.
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  • Stayed: September 2012, travelled as a couple
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Thank Eros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

I had a very nice stay in this hotel, very clean and cozy. Also nice breakfast. I will go again without doubt

  • Stayed: June 2012, travelled as a couple
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Thank alfruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2012

Hotel Palazzo is perfectly located in old Chania town. My wife and I spent two pleasant nights there in May, just as the high season was starting. I agree with several of the reviewers below that the amenities were slightly disappointing; hard mattress and tiny pillows; old rooms with antiquated air conditioning; very weak internet access found only in the lobby; a bathroom that one has to step up into and that is in need of some updating; and a minimal breakfast. Nevertheless, based on the available options, it appears that one has to pay a king's ransom in old Chania town to do better than this. Balancing these unfortunate debits (which we generally found throughout Greece, I might point out), are the excellent and incredibly friendly service from the charming Anastasia, the perfect location, and the view from the balcony off our room. Based on these latter factors, the price, and the fact that Palazzo is par for the course for hotels of this class in Greece, I give it a "very good" rating. I would only add that Chania is definitely worth visiting!

Room Tip: Make sure you are not staying on the ground floor.
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  • Stayed: May 2012, travelled as a couple
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1  Thank Rick049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

First off, Anastasia is lovely and amazing. I want to like this hotel a lot more than I do for her alone. She was super helpful and really pleasant. Also, our room had the most stunning view from the balcony -- mountains on one side, sea on the other. Absolutely beautiful.
The drawbacks: yes, yes, yes...it's difficult to find a soft bed in Greece, but these were pretty rock hard and the pillows were flat and hard. The comforter covers are furry and synthetic, also unpleasant. As far as I can tell, you have to spend over $150 in Chania Town to find a place with good bedding. The room, as others have said, was clean, but it smelled strongly of cleaning fluid. The place could stand updating (but then, I fear, it would not retain the cheaper prices!) Also, (although perhaps this is just an off-season phenomenon) the breakfast was very basic, which was a bit disappointing as previous reviews had suggested in was quite good.

I would love to see this place update some things and really come into its potential because it has some wonderful things (and people!) going for it, but as it is, in spite of the FABULOUS neighborhood it's in, I wouldn't want to stay more than one night.

Room Tip: Definitely get a room with a balcony, if possible....it's, by far, the most redeeming factor of...
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  • Stayed: April 2012, travelled as a couple
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2  Thank melcache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

I shared a room with my brother and his wife, the room was huge very comfortable and adequately furnished. Only complaint was the shower it was a bit small. Anatasia was a lovely person as was her mother they were helpful and friendly at all times. Breakfast was superb. The location was fantastic only minutes from some beautiful little laneways, restaurants and shops. Crete harbour was literally just around the corner.
Congratulations to you all at the Palazzo and hope you get another Excellence award for the hotel this year, you deserve it well done. Hope one day to return will definately book with you again.

  • Stayed: September 2011, travelled with family
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1  Thank PerthSheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Elia Palazzo Hotel

Address: 54 Theotokopoulou Street, Chania Town, Crete 73131, Greece (Formerly Hotel Palazzo)
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
#16 Luxury Hotel in Chania Town
Price Range: £59 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elia Palazzo Hotel 4*
Number of rooms: 10
Official Description (provided by the hotel):
Elia Palazzo is a new Member of Elia Hotels Group it is located at at Theotokopoulou street one of the many charming streets of the historical district that lead towards the ancient Venetian harbor of Chania. ... more   less 
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Also Known As:
Palazzo Hotel Chania
Hotel Palazzo
Elia Palazzo Hotel Crete/Chania

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