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“great location, friendly staff”
Review of Elia Palazzo Hotel

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Elia Palazzo Hotel
Ranked #58 of 111 Hotels in Chania Town
Certificate of Excellence
Reviewed 26 June 2009

After getting married on Santorini, we went to Chania to continue our honeymoon. What a lovely place. The Hotel Palazzo is a quaint old building right near all the "action", but still just a bit off to be quiet enough. The room we had was very large for most European hotels I've been in and the balcony was really cute. There is also a rooftop patio that is quite nice and seems to be a bit of a secret - a nice quiet spot. The breakfast is good and the staff are very friendly and helpful. We are "curious" travellers and asked many questions and always recieved very kind, gracious and helpful answers. We got help arranging a rental car, meeting someone we had an appointment with, printing boarding passes, getting dinner suggestions and with some sight-seeing ideas/questions. Perhaps the only drawback was our "double" room with queen bed was really 2 twin beds pushed close to each other, which isn't "really" like a queen bed in practical terms......... But overall, we were very pleased with the hotel for the location, friendly service and the facilities.

  • Stayed: May 2009, travelled as a couple
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2  Thank suebee6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 June 2009

When you enter Hotel Palazzo you are entering a gracious, excellently maintained, serene atmosphere. It is on a narrow, charming, pedestrian street just up from the port parking and close to the fortress. It is on the edge of the Old Town, so a quiet location to return to at night.

We loved the Old World feel with the gorgeous wood floors and beams overhead. Our room was spacious with two large windows and a balcony, everything spotless. From the balcony, you could see the sea to the right and the mountains and pedestrian street stretching to the left. The bathroom was an adequate size and everything worked well!

Gracious Irini gave us much information and made everything smooth and her daughter, Anastasia, was a great help as well.

Breakfasts were wonderful. A charming breakfast area off of reception with great coffee, fresh fruit, that delicious Greek yogurt and honey, rolls, ham and cheese, and juice. Fresh flowers on the tables, too! Also, fresh fruit was available all day on the breakfast room counter---just what we are always desiring!

We would stay here again in a second.

  • Stayed: May 2009, travelled as a couple
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2  Thank yellowrose2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2009

I think the Palazzo is a little gem in an excellent location for those who value a sense of historic surroundings. A comfortable small hotel has been created in a stone building dating from the period of Venetian rule, located in a quiet street but close to the harbour and an easy walk to the rest of the 'Old Town'.

Too small to be of interest to big tour companies, the hotel caters largely for independent travellers of all ages and nationalities. There are only a few rooms, on 4 levels. Many have useable balconies, over Theotokopoulou Street, which get the afternoon sun. The rooms are not numbered but are named after classical Greek deities. They vary in size. Our twin-bedded room on the first floor (in British terminology; ie: on the second level) was quite spacious with a fair sized fully tiled bathroom. All very clean. Apart from the usual furnishings the room had a telephone with outside line (charges), TV (lots of Greek channels) but no clock or working radio. A good refrigerator, air conditioning and a small safe. The beds were firm; some might call them hard. Linen was sheets and blankets, not duvets. The balcony had two chairs, a marble-topped table, and even its own light. One could see the sea beyond Talo place on the right, but in general the rooms look across the narrow street to the buildings on the opposite side (gift shops, cafes and holiday accommodation) which themselves back onto the old Venetian western fortification wall. There were a few minor points that one would criticize in a luxury hotel, but which are part of the character to be expected in a small Greek hotel. Electricity is expensive, so lighting was low-energy and not always bright enough for reading small print. To save electricity, the room key has a card attached that must be put into a master slot inside the room before any lights can be turned on. All lights therefore turn off when one removes the key on leaving the room. There were one or two items of unfinished wiring, but they seemed safe. An oddity of construction meant that water from the bathroom on the floor above sometimes gurgled along a pipe in the ceiling of our bathroom. The bedroom floors are varnished wood planking that looks nice, but if you walk on it in hard heels it will bother the people in the room below. Apart from that, the thick old stone walls are soundproof. The lack of any lift/elevator will handicap anyone infirm who cannot climb the stairs. The top floor room, which sleeps 3, and the adjacent roof terrace, involve climbing 3 flights of stairs.

Breakfast is served on the ground floor, in a nice light room next to reception, with flowers on the tables. No other meals are offered. Breakfast is a generous selection of cold 'continental' assortments. Nothing cooked or hot - except that the always-smiling Irini or her cheerful daughter Anastasia will make you real Greek coffee if they are not too busy and if you ask them nicely! Both speak excellent English and are unfailingly helpful. One or the other are at the reception desk from early morning until 10 pm, when they lock the front door. They will give you a pass key to this door if you expect to come back after 10 pm - and Greeks do tend to eat and party late.

Theotokopoulou Street is almost traffic-free, as is most of the 'Old Town'. Delivery vans, supplying the small local shops, use it. Some local residents have permits to bring their cars or motorbikes along it. As well as the hotels, apartments and rooms to let, the street has a permanent population of people, dogs and cats, and one quickly has the feel of a small self-contained community. Taxis can get within 25 metres of the Palazzo Hotel which is at the northern end of the street, and the drivers will usually help to carry luggage to or from the hotel. There is free car parking at Talo place, 2-3 mins walk from the hotel, though spaces are hard to find at some times of day and night. Be careful not to park in the areas reserved for genuine residents of the 'Old Town'. Beware of inaccuracies in street maps of the centre!

The Byzantine Museum is 2 mins walk from the hotel, as is the Maritime Museum of Crete - possibly the best naval & marine museum in Greece now that it has been fully refurbished. A good cafe for leisurely harbour-watching is next to it. The Archaeology Museum and the Cathedral on Halidon Street are a few minutes walk away. There are exhibition galleries alongside the Venetian harbour and an interesting speculative reconstruction of what a Minoan ship might have been like is exhibited in one of the old Venetian boat-sheds at the easternmost end of the harbour. It is no longer possible to eat as cheaply in Chania as it was before Greece joined the European currency, but there is no shortage of restaurants. Many of the harbour-front ones are tourist-oriented. We had a good meal indoors at 'Tamam' (Zambeliou St) one cool evening, in what used to be the plunge pool of the Turkish bath. The dinner cost about 15 Euro each. The 'To Xani' restaurant, in an alley off Kondylaki St, is relatively new. It specializes in Cretan food and wines - the draught house wine is very good. An excellent place for families, as children can safely run about and play while adults eat. Everyone very friendly with fluent English. A bit dearer than average but good. If you avoid the tourist traps and eat in small local places in the back streets one can get a simple meal for under 10 Euro each.

  • Stayed: April 2009, travelled as a couple
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6  Thank taffywhitehair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2008

  • Stayed: August 2008, travelled as a couple
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2  Thank CaliforniaGyrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2008

  • Stayed: August 2008, travelled as a couple
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3  Thank kasemper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2008

  • Stayed: May 2008, travelled as a couple
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2  Thank KenS0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2007

  • Stayed: October 2007, travelled as a couple
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4  Thank Exeter03833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Elia Palazzo Hotel

Address: 54 Theotokopoulou Street, Chania Town, Crete 73131, Greece (Formerly Hotel Palazzo)
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #58 of 111 Hotels in Chania Town
Price Range: £77 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elia Palazzo Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
Elia Palazzo is a new Member of Elia Hotels Group it is located at at Theotokopoulou street one of the many charming streets of the historical district that lead towards the ancient Venetian harbor of Chania. ... more   less 
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Also Known As:
Palazzo Hotel Chania
Hotel Palazzo
Elia Palazzo Hotel Crete/Chania

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